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NPS
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Sabre Communications
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About Sabre Communications' Brand
Among its major competitors, Sabre Communications is ranked in 2nd place for NPS while Navan is 1st, and Egencia is 3rd.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
5/5
Pricing
4.1/5
Customer Service
Sabre Communications Ranking
- #2 / 3 of its competitors
Sabre Communications NPS
Sabre Communications's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Sabre Communications's customers would recommend using the product based on a scale of -100 to 100.
Sabre Communications Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Sabre Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
How Other Brands Compare
Sabre Communications is ranked second for NPS among its competitors. Navan and Egencia come in first and third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sabre Communications NPS vs. Competitors
Compared to its competitors, Sabre Communications's NPS is rated right above Egencia, and is preceded by Navan.
| COMPANY | NPS Score | |
|---|---|---|
 | Navan | 54 |
| Sabre Communications | 0 |
 | Egencia | -14 |
Sabre Communications Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Sabre Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sabre Communications Customer Loyalty vs. Competitors
Compared to its competitors, Sabre Communications's Customer Loyalty score is rated right below Egencia.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Navan | 74% |
| Egencia | 73% |
| Sabre Communications | 68% |
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Sabre Communications Product Quality
3.5/5
Sabre Communications has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Sabre Communications Product Information
Sabre Communications’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.sabre.com
- Company Size
- 5,001-10,000 Employees
Sabre Communications Product Quality vs. Competitors
Compared to its competitors, Sabre Communications's Product Quality score is rated right above Egencia, and is preceded by Navan.
| COMPANY | Product Quality Score | |
|---|---|---|
| Navan | 4/5 |
| Sabre Communications | 3.5/5 |
| Egencia | 2.4/5 |
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Sabre Communications Pricing
Sabre Communications ROI & Value For Money
5/5
Sabre Communications has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Sabre Communications Pricing vs. Competitors
Compared to its competitors, Sabre Communications's ROI score is rated right above Navan.
| COMPANY | Pricing Score | |
|---|---|---|
| Sabre Communications | 5/5 |
| Navan | 4.2/5 |
| Egencia | 2.2/5 |
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Sabre Communications Customer Satisfaction (CSAT)
Sabre Communications Customer Satisfaction (CSAT) Score
100 / 100
Sabre Communications has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sabre Communications Customer Satisfaction vs. Competitors
Compared to its competitors, Sabre Communications's Customer Satisfaction score is rated right above Navan.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sabre Communications | 100% |
| Navan | 57% |
| Egencia | 28% |
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Sabre Communications Customer Service
4.1/5
Sabre Communications has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Sabre Communications's Customer Service
Address
Southlake, TX
Website
http://www.sabre.com
Sabre Communications Customer Service vs. Competitors
Compared to its competitors, Sabre Communications's Customer Service score is rated right above Navan.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sabre Communications | 4.1/5 |
| Navan | 3.7/5 |
| Egencia | 1.9/5 |
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Sabre Communications as an Employer
Consumer vs. Employees
Sabre Communications scored a 0 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Sabre Communications would recommend the brand to a friend. ENPS measures how likely Sabre Communications employees would recommend working at Sabre Communications to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
