70
NPS
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Certify
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About Certify's Brand
Certify offers online travel and expense management solutions for companies of all sizes. Among its major competitors, Certify is ranked in 1st place for NPS while Expensify is 2nd, and SAP Concur is 3rd. Overall, Certify has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.4/5
Pricing
3/5
Customer Service
Certify Ranking
- #1 / 4 of its competitors
Certify NPS
Certify's Net Promoter Score (NPS) is a 70 with 75% Promoters, 20% Passives, and 5% Detractors. Net Promoter Score tracks whether Certify's customers would recommend using the product based on a scale of -100 to 100.
Certify Overall NPS
| 75% | Promoters |
|---|---|
| 20% | Passives |
| 5% | Detractors |
Certify NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 75 | Aug 2020 | 75 |
Sep 2023 70 | Sep 2023 | 70 |
How Other Brands Compare
Certify is ranked first for NPS among its competitors. Expensify and SAP Concur come in second and third, with AppZen coming in at #4.
Certify |  SAP Concur |  AppZen |  Expensify | |
| Global Ranking | #- | #453 | #- | #- |
| NPS | 70 | 15 | -19 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $136.17B | $500.00M | $85.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Certify NPS by Usage
Certify's NPS was rated the highest by customers who have used Certify's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 80 | 1 to 2 Years | 80 |
2 to 5 Years 61 | 2 to 5 Years | 61 |
5 to 10 Years 73 | 5 to 10 Years | 73 |
Certify NPS vs. Competitors
Compared to its competitors, Certify's NPS is rated right above Expensify.
| COMPANY | NPS Score | |
|---|---|---|
| Certify | 70 |
| Expensify | 21 |
| SAP Concur | 15 |
| AppZen | -19 |
Certify Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Certify users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Certify Customer Loyalty vs. Competitors
Compared to its competitors, Certify's Customer Loyalty score is rated right above SAP Concur.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Certify | 100% |
| SAP Concur | 75% |
| AppZen | 68% |
| Expensify | 59% |
Unlock Certify Customer Loyalty vs. Competitors Data
VS
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Certify Product Quality
4.5/5
Certify has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Certify Product Information
Certify serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Certify supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Certify’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Certify's product the highest. Reviewers from the Marketing, Advertising and Research industry rated Certify the lowest at 4.4.
- Website
- http://www.Certify.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Travel
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Norwegian
Taiwanese
Quick Insights into Certify Product Quality
Certify's Product Quality score was rated highest by customers who have used Certify's products/services for 5 to 10 Years, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked Certify Product Quality the Highest
Ranked Certify Product Quality the Lowest
Certify Product Quality Score by Usage
Certify's Product Quality score was rated 4.7 stars by customers who have used Certify's products/services for 5 to 10 Years.
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Certify Product Quality Score by Industry
Certify's Product Quality score was rated the highest by Food and Beverages industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Certify Product Quality vs. Competitors
Compared to its competitors, Certify's Product Quality score is rated right above SAP Concur.
| COMPANY | Product Quality Score | |
|---|---|---|
| Certify | 4.5/5 |
| SAP Concur | 3.7/5 |
| Expensify | 3.7/5 |
| AppZen | 3.5/5 |
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Certify Pricing
Certify ROI & Value For Money
4.4/5
Certify has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Certify's overall ROI score rated by its users and customers.
Certify Pricing Plans
Certify has a pricing structure that accommodates small, medium, and large businesses. Starting from $8/month, Certify uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Railroad Manufacturing industry. The users from the Food and Beverages industry think that they had the lowest ROI from Certify.
Who Uses Certify?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Certify ROI
Certify's ROI score was rated highest by customers from the Railroad Manufacturing industry, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked Certify ROI the Highest
Ranked Certify ROI the Lowest
Certify ROI Score by Industry
Certify's ROI score was rated the highest by Railroad Manufacturing industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Certify Pricing vs. Competitors
Compared to its competitors, Certify's ROI score is rated right above Expensify.
| COMPANY | Pricing Score | |
|---|---|---|
| Certify | 4.4/5 |
| Expensify | 3.6/5 |
| SAP Concur | 3.4/5 |
| AppZen | 3.3/5 |
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Certify Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Certify Customer Satisfaction vs. Competitors
Compared to its competitors, Certify's Customer Satisfaction score is rated right below Expensify.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AppZen | 75% |
| SAP Concur | 66% |
| Expensify | 53% |
| Certify | 0% |
Unlock Certify Customer Satisfaction vs. Competitors Data
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Certify Customer Service
3/5
Certify has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Certify's Customer Service
Address
20 York Street, Suite 201, Portland, ME 04101
Website
http://www.Certify.com
Phone Number
2077736100x478
Certify Customer Service vs. Competitors
Compared to its competitors, Certify's Customer Service score is rated right below Expensify.
| COMPANY | Customer Service Score | |
|---|---|---|
| SAP Concur | 3.4/5 |
| AppZen | 3.4/5 |
| Expensify | 3/5 |
| Certify | 3/5 |
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Consumer vs. Employees
Certify scored a 70 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Certify would recommend the brand to a friend. ENPS measures how likely Certify employees would recommend working at Certify to a friend.
Net Promoter Score
70
NPS Score
| 75% | Promoters |
|---|---|
| 20% | Passive |
| 5% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
