-19
NPS
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Brand Page
AppZen
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About AppZen's Brand
Finance Favors the Bold
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
AppZen CMO
AppZen NPS
AppZen's Net Promoter Score (NPS) is a -19 with 31% Promoters, 19% Passives, and 50% Detractors. Net Promoter Score tracks whether AppZen's customers would recommend using the product based on a scale of -100 to 100.
AppZen Overall NPS
| 31% | Promoters |
|---|---|
| 19% | Passives |
| 50% | Detractors |
AppZen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Jan 2021 -11 | Jan 2021 | -11 |
Aug 2021 -20 | Aug 2021 | -20 |
Feb 2022 -9 | Feb 2022 | -9 |
Jul 2023 -1 | Jul 2023 | -1 |
Aug 2023 -8 | Aug 2023 | -8 |
Sep 2023 -15 | Sep 2023 | -15 |
Nov 2024 -13 | Nov 2024 | -13 |
Jun 2025 -19 | Jun 2025 | -19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AppZen Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of AppZen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AppZen Product Quality
3.5/5
AppZen has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AppZen's overall Product Quality score rated by its users and customers.
AppZen Product Information
AppZen serves markets in the United States. AppZen supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
AppZen’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.appzen.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
FinTech
Government & Legal
Languages Supported
English
Product Type
Expense Management Software
Billing & Invoicing Software
Compliance Software
Artificial Intelligence Software
Audit Software
AppZen Pricing
AppZen ROI & Value For Money
3.3/5
AppZen has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock AppZen's overall ROI score rated by its users and customers.
AppZen Pricing Plans
AppZen has a pricing structure that accommodates medium and large businesses.
Who Uses AppZen?
Medium Businesses
Large Enterprises
AppZen Customer Satisfaction (CSAT)
AppZen Customer Satisfaction (CSAT) Score
75 / 100
AppZen has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AppZen Customer Service
3.4/5
AppZen has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock AppZen's overall Customer Service score rated by its users and customers.
About AppZen's Customer Service
Address
6201 America Center Dr. Suite 200, San Jose, CA 95002
Website
http://www.appzen.com
Phone Number
(408) 547-5253
AppZen's Social Links
AppZen as an Employer
4.0/5
AppZen has a 4.0/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AppZen scored a -19 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of AppZen would recommend the brand to a friend. ENPS measures how likely AppZen employees would recommend working at AppZen to a friend.
Net Promoter Score
-19
NPS Score
| 31% | Promoters |
|---|---|
| 19% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 74% | Promoters |
|---|---|
| 5% | Passive |
| 21% | Detractors |
