-53
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SCANA Corporation
Marketing or Exec? Claim Your Free Account
About SCANA Corporation's Brand
SCANA is an energy-based holding company that has brought power and fuel to homes in the Carolinas and Georgia for 160 years. Among its major competitors, SCANA Corporation is ranked in 6th place for NPS while Entergy is 1st, and APR Energy is 2nd.
Brand at a Glance
71%
Customer Loyalty
2/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
SCANA Corporation Ranking
- #4 / 4 of its competitors
SCANA Corporation NPS
SCANA Corporation's Net Promoter Score (NPS) is a -53 with 19% Promoters, 9% Passives, and 72% Detractors. Net Promoter Score tracks whether SCANA Corporation's customers would recommend using the product based on a scale of -100 to 100.
SCANA Corporation Overall NPS
| 19% | Promoters |
|---|---|
| 9% | Passives |
| 72% | Detractors |
SCANA Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -66 | Mar 2023 | -66 |
Apr 2023 -69 | Apr 2023 | -69 |
May 2023 -70 | May 2023 | -70 |
Sep 2023 -67 | Sep 2023 | -67 |
Oct 2023 -68 | Oct 2023 | -68 |
Nov 2023 -56 | Nov 2023 | -56 |
Feb 2024 -50 | Feb 2024 | -50 |
May 2024 -52 | May 2024 | -52 |
Oct 2024 -49 | Oct 2024 | -49 |
Nov 2024 -50 | Nov 2024 | -50 |
Feb 2025 -52 | Feb 2025 | -52 |
Jun 2025 -54 | Jun 2025 | -54 |
How Other Brands Compare
SCANA Corporation is ranked #4 for NPS among its competitors. Entergy and Engie come in first and second, with WEC Energy Group coming in at third.
SCANA Corporation |  Entergy |  Engie |  WEC Energy Group | |
| Global Ranking | #- | #847 | #- | #- |
| NPS | -53 | 21 | 11 | -14 |
| Valuation Updated every 24 hours for public companies | - | $20.03B | $34.64B | $27.55B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SCANA Corporation NPS by Gender
SCANA Corporation's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
SCANA Corporation's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
SCANA Corporation's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
SCANA Corporation NPS by Ethnicity
SCANA Corporation's NPS was rated -100 points by both African American/Black and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
SCANA Corporation NPS by Age
SCANA Corporation's NPS was rated -100 points by customers ages 51-55 and customers ages 66+ on Comparably.
SCANA Corporation NPS by Usage
SCANA Corporation's NPS was rated -100 points by customers who have used SCANA Corporation's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
SCANA Corporation NPS vs. Competitors
Compared to its competitors, SCANA Corporation's NPS is rated right below Dynegy.
| COMPANY | NPS Score | |
|---|---|---|
| Entergy | 21 |
 | APR Energy | 20 |
| Engie | 11 |
 | Southern Made | N/A |
 | North American | N/A |
| WEC Energy Group | -14 |
 | Dynegy | -40 |
| SCANA Corporation | -53 |
SCANA Corporation Customer Reviews
Out of the 6 SCANA Corporation customer reviews 0 were positive and 6 were constructive. SCANA Corporation customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
SCANA Corporation Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of SCANA Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SCANA Corporation Customer Loyalty Score by Gender
Female customers rated SCANA Corporation's Customer Loyalty score 32% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SCANA Corporation.
Male
55%
Yes
Female
87%
Yes
SCANA Corporation Customer Loyalty Score by Ethnicity
SCANA Corporation's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SCANA Corporation.
74
out of 100
Caucasian
78
out of 100
African American/Black
70
out of 100
Other
SCANA Corporation Customer Loyalty Score by Age
SCANA Corporation's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SCANA Corporation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
61-65 40% | 61-65 | 40% |
66+ 82% | 66+ | 82% |
SCANA Corporation Customer Loyalty Score by Usage
SCANA Corporation's Customer Loyalty score was rated the highest by customers who have used SCANA Corporation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SCANA Corporation Customer Loyalty Score by Industry
SCANA Corporation's Customer Loyalty score was rated 70% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
SCANA Corporation Customer Loyalty vs. Competitors
Compared to its competitors, SCANA Corporation's Customer Loyalty score is rated right above APR Energy, and is preceded by Engie.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Entergy | 84% |
| Engie | 78% |
| SCANA Corporation | 71% |
| APR Energy | 68% |
| WEC Energy Group | 64% |
| Dynegy | 47% |
| Southern Made | N/A |
| North American | N/A |
Unlock SCANA Corporation Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SCANA Corporation Customer Loyalty vs. Competitors data and gain insights into your customers today.
SCANA Corporation Product Quality
2/5
SCANA Corporation has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock SCANA Corporation's overall Product Quality score rated by its users and customers.
SCANA Corporation Product Information
SCANA Corporation’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated SCANA Corporation's product the highest.
- Website
- http://www.scana.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Quick Insights into SCANA Corporation Product Quality
SCANA Corporation's Product Quality score was rated highest by customers who have used SCANA Corporation's products/services for 2 to 5 Years, and rated lowest by customers who have used SCANA Corporation's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked SCANA Corporation's Product Quality.
Ranked SCANA Corporation Product Quality the Highest
Ranked SCANA Corporation Product Quality the Lowest
SCANA Corporation Product Quality Score by Gender
SCANA Corporation's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SCANA Corporation.
Male
1.5/5
Female
1.5/5
SCANA Corporation Product Quality Score by Ethnicity
SCANA Corporation's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SCANA Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
SCANA Corporation Product Quality Score by Age
SCANA Corporation's Product Quality score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SCANA Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
SCANA Corporation Product Quality Score by Usage
SCANA Corporation's Product Quality score was rated 1.5 stars by customers who have used SCANA Corporation's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SCANA Corporation Product Quality Score by Industry
SCANA Corporation's Product Quality score was rated 1.5 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
SCANA Corporation Product Quality vs. Competitors
Compared to its competitors, SCANA Corporation's Product Quality score is rated right above Southern Made, and is preceded by Dynegy.
| COMPANY | Product Quality Score | |
|---|---|---|
| Engie | 3.8/5 |
| Entergy | 3.5/5 |
| APR Energy | 3.2/5 |
| WEC Energy Group | 3.2/5 |
| Dynegy | 2.3/5 |
| SCANA Corporation | 2/5 |
| Southern Made | N/A |
| North American | N/A |
Unlock SCANA Corporation Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SCANA Corporation Product Quality vs. Competitors data and gain insights into your customers today.
SCANA Corporation Pricing
SCANA Corporation ROI & Value For Money
1.7/5
SCANA Corporation has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SCANA Corporation's overall ROI score rated by its users and customers.
SCANA Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into SCANA Corporation ROI
SCANA Corporation's ROI score was rated highest by customers who have used SCANA Corporation's products/services for 2 to 5 Years, and rated lowest by customers who have used SCANA Corporation's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked SCANA Corporation's ROI score.
Ranked SCANA Corporation ROI the Highest
Ranked SCANA Corporation ROI the Lowest
SCANA Corporation ROI Score by Gender
SCANA Corporation's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SCANA Corporation.
Male
1.5/5
Female
1.5/5
SCANA Corporation ROI Score by Ethnicity
SCANA Corporation's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SCANA Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
SCANA Corporation ROI Score by Age
SCANA Corporation's ROI score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SCANA Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
SCANA Corporation ROI Score by Usage
SCANA Corporation's ROI score was rated 1.5 stars by customers who have used SCANA Corporation's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SCANA Corporation ROI Score by Industry
SCANA Corporation's ROI score was rated 1.5 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
SCANA Corporation Pricing vs. Competitors
Compared to its competitors, SCANA Corporation's ROI score is rated right above Southern Made, and is preceded by Dynegy.
| COMPANY | Pricing Score | |
|---|---|---|
| Engie | 3.7/5 |
| Entergy | 3.6/5 |
| WEC Energy Group | 3.4/5 |
| APR Energy | 2.9/5 |
| Dynegy | 2.3/5 |
| SCANA Corporation | 1.7/5 |
| Southern Made | N/A |
| North American | N/A |
Unlock SCANA Corporation ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SCANA Corporation ROI vs. Competitors data and gain insights into your customers today.
SCANA Corporation Customer Satisfaction (CSAT)
SCANA Corporation Customer Satisfaction (CSAT) Score
24 / 100
SCANA Corporation has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
72%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SCANA Corporation Customer Satisfaction
SCANA Corporation's Customer Satisfaction score was rated highest by customers who have used SCANA Corporation's products/services for 2 to 5 Years, and rated lowest by customers who have used SCANA Corporation's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked SCANA Corporation's Customer Satisfaction.
Ranked SCANA Corporation Customer Satisfaction the Highest
Ranked SCANA Corporation Customer Satisfaction the Lowest
SCANA Corporation Customer Satisfaction Score by Gender
SCANA Corporation's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SCANA Corporation.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
SCANA Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SCANA Corporation's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SCANA Corporation.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
SCANA Corporation's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SCANA Corporation.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
SCANA Corporation's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SCANA Corporation.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
SCANA Corporation Customer Satisfaction Score by Age
SCANA Corporation's Customer Satisfaction score was rated 0 points by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SCANA Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
SCANA Corporation Customer Satisfaction Score by Usage
SCANA Corporation's Customer Satisfaction score was rated 0 points by customers who have used SCANA Corporation's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SCANA Corporation Customer Satisfaction Score by Industry
SCANA Corporation's Customer Satisfaction score was rated 0 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "SCANA Corporation Customer Satisfaction Score by Industry",
"text": "SCANA Corporation's Customer Satisfaction score was rated 0 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "SCANA Corporation's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}SCANA Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, SCANA Corporation's Customer Satisfaction score is rated right above Southern Made, and is preceded by Dynegy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Engie | 80% |
| APR Energy | 75% |
| WEC Energy Group | 73% |
| Entergy | 65% |
| Dynegy | 33% |
| SCANA Corporation | 24% |
| Southern Made | 0% |
| North American | 0% |
Unlock SCANA Corporation Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SCANA Corporation Customer Satisfaction vs. Competitors data and gain insights into your customers today.
SCANA Corporation Customer Service
1.7/5
SCANA Corporation has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SCANA Corporation's overall Customer Service score rated by its users and customers.
About SCANA Corporation's Customer Service
Address
220 Operation Way, Cayce, SC
Website
http://www.scana.com
Phone Number
(803)217-9000
Quick Insights into SCANA Corporation Customer Service
SCANA Corporation's Customer Service score was rated highest by customers who have used SCANA Corporation's products/services for 2 to 5 Years, and rated lowest by customers who have used SCANA Corporation's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked SCANA Corporation's Customer Service score.
Ranked SCANA Corporation Customer Service the Highest
Ranked SCANA Corporation Customer Service the Lowest
SCANA Corporation Customer Service Score by Gender
SCANA Corporation's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SCANA Corporation.
Male
1.5/5
Female
1.5/5
SCANA Corporation Customer Service Score by Ethnicity
SCANA Corporation's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SCANA Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
SCANA Corporation Customer Service Score by Age
SCANA Corporation's Customer Service score was rated 1.5 stars by customers ages 51-55 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SCANA Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
SCANA Corporation Customer Service Score by Usage
SCANA Corporation's Customer Service score was rated 1.5 stars by customers who have used SCANA Corporation's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SCANA Corporation Customer Service Score by Industry
SCANA Corporation's Customer Service score was rated 1.5 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
SCANA Corporation Customer Service vs. Competitors
Compared to its competitors, SCANA Corporation's Customer Service score is rated right above Southern Made, and is preceded by Dynegy.
| COMPANY | Customer Service Score | |
|---|---|---|
| Entergy | 3.7/5 |
| Engie | 3.7/5 |
| WEC Energy Group | 3.1/5 |
| APR Energy | 3/5 |
| Dynegy | 2.2/5 |
| SCANA Corporation | 1.7/5 |
| Southern Made | N/A |
| North American | N/A |
Unlock SCANA Corporation Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SCANA Corporation Customer Service vs. Competitors data and gain insights into your customers today.
SCANA Corporation as an Employer
3.9/5
SCANA Corporation has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
SCANA Corporation scored a -53 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of SCANA Corporation would recommend the brand to a friend. ENPS measures how likely SCANA Corporation employees would recommend working at SCANA Corporation to a friend.
Net Promoter Score
-53
NPS Score
| 19% | Promoters |
|---|---|
| 9% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
