-14
NPS
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WEC Energy Group
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About WEC Energy Group's Brand
WEC Energy Group is one of the nation’s largest electric and natural gas delivery companies Among its major competitors, WEC Energy Group is ranked in 2nd place for NPS while Kansai Electric Power is 1st, and NextEra Energy is 3rd.Their current market cap is $27.55B
Brand at a Glance
64%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.1/5
Customer Service
WEC Energy Group Ranking
- #1 / 4 of its competitors
WEC Energy Group NPS
WEC Energy Group's Net Promoter Score (NPS) is a -14 with 33% Promoters, 20% Passives, and 47% Detractors. Net Promoter Score tracks whether WEC Energy Group's customers would recommend using the product based on a scale of -100 to 100.
WEC Energy Group Overall NPS
| 33% | Promoters |
|---|---|
| 20% | Passives |
| 47% | Detractors |
WEC Energy Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Jul 2021 0 | Jul 2021 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
May 2022 -25 | May 2022 | -25 |
Aug 2022 -17 | Aug 2022 | -17 |
Dec 2022 -29 | Dec 2022 | -29 |
Aug 2023 -13 | Aug 2023 | -13 |
Apr 2024 -22 | Apr 2024 | -22 |
Jun 2024 -9 | Jun 2024 | -9 |
Oct 2024 -17 | Oct 2024 | -17 |
Nov 2024 -22 | Nov 2024 | -22 |
Aug 2025 -13 | Aug 2025 | -13 |
How Other Brands Compare
WEC Energy Group is ranked first for NPS among its competitors. NextEra Energy and Xcel Energy come in second and third, with Eversource Energy coming in at #4. Among those competitors, it is the third most valued company behind NextEra Energy.
WEC Energy Group |  Xcel Energy |  NextEra Energy |  Eversource Energy | |
| Global Ranking | #- | #702 | #- | #- |
| NPS | -14 | -42 | -18 | -52 |
| Valuation Updated every 24 hours for public companies | $27.55B | $35.91B | $148.44B | $24.65B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WEC Energy Group NPS by Gender
WEC Energy Group's NPS was rated 0 by Male customers on Comparably.
Male
0
WEC Energy Group's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
WEC Energy Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
WEC Energy Group NPS by Ethnicity
WEC Energy Group's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
WEC Energy Group NPS vs. Competitors
Compared to its competitors, WEC Energy Group's NPS is rated right above NextEra Energy, and is preceded by Kansai Electric Power.
| COMPANY | NPS Score | |
|---|---|---|
 | Kansai Electric Power | 100 |
| WEC Energy Group | -14 |
| NextEra Energy | -18 |
 | Alliant Energy Corporation | -25 |
| Xcel Energy | -42 |
| Eversource Energy | -52 |
 | Direct Energy | -71 |
WEC Energy Group Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of WEC Energy Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WEC Energy Group Customer Loyalty Score by Gender
WEC Energy Group's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
WEC Energy Group Customer Loyalty Score by Ethnicity
WEC Energy Group's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WEC Energy Group.
70
out of 100
Caucasian
WEC Energy Group Customer Loyalty vs. Competitors
Compared to its competitors, WEC Energy Group's Customer Loyalty score is rated right above NextEra Energy, and is preceded by Direct Energy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kansai Electric Power | 100% |
| Alliant Energy Corporation | 85% |
| Xcel Energy | 74% |
| Eversource Energy | 74% |
| Direct Energy | 65% |
| WEC Energy Group | 64% |
| NextEra Energy | 61% |
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WEC Energy Group Product Quality
3.2/5
WEC Energy Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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WEC Energy Group Product Information
WEC Energy Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Quick Insights into WEC Energy Group Product Quality
WEC Energy Group's Product Quality score was rated highest by Caucasian customers.
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Ranked WEC Energy Group Product Quality the Highest
WEC Energy Group Product Quality Score by Gender
WEC Energy Group's Product Quality score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
WEC Energy Group Product Quality Score by Ethnicity
WEC Energy Group's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WEC Energy Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
WEC Energy Group Product Quality vs. Competitors
Compared to its competitors, WEC Energy Group's Product Quality score is rated right above Alliant Energy Corporation, and is preceded by NextEra Energy.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kansai Electric Power | 5/5 |
| NextEra Energy | 3.4/5 |
| WEC Energy Group | 3.2/5 |
| Alliant Energy Corporation | 3/5 |
| Xcel Energy | 2.6/5 |
| Eversource Energy | 2.2/5 |
| Direct Energy | 1.7/5 |
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WEC Energy Group Pricing
WEC Energy Group ROI & Value For Money
3.4/5
WEC Energy Group has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into WEC Energy Group ROI
WEC Energy Group's ROI score was rated highest by Caucasian customers.
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Ranked WEC Energy Group ROI the Highest
WEC Energy Group ROI Score by Gender
WEC Energy Group's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
WEC Energy Group ROI Score by Ethnicity
WEC Energy Group's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WEC Energy Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
WEC Energy Group Pricing vs. Competitors
Compared to its competitors, WEC Energy Group's ROI score is rated right above Alliant Energy Corporation, and is preceded by NextEra Energy.
| COMPANY | Pricing Score | |
|---|---|---|
| Kansai Electric Power | 4.5/5 |
| NextEra Energy | 3.5/5 |
| WEC Energy Group | 3.4/5 |
| Alliant Energy Corporation | 2.9/5 |
| Xcel Energy | 2.2/5 |
| Eversource Energy | 1.8/5 |
| Direct Energy | 1.6/5 |
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WEC Energy Group Customer Satisfaction (CSAT)
WEC Energy Group Customer Satisfaction (CSAT) Score
73 / 100
WEC Energy Group has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
18%
Satisfied
55%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WEC Energy Group Customer Satisfaction
WEC Energy Group's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked WEC Energy Group Customer Satisfaction the Highest
WEC Energy Group Customer Satisfaction Score by Gender
WEC Energy Group's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
WEC Energy Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WEC Energy Group's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of WEC Energy Group.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
WEC Energy Group Customer Satisfaction vs. Competitors
Compared to its competitors, WEC Energy Group's Customer Satisfaction score is rated right above NextEra Energy, and is preceded by Kansai Electric Power.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kansai Electric Power | 100% |
| WEC Energy Group | 73% |
| NextEra Energy | 67% |
| Alliant Energy Corporation | 33% |
| Xcel Energy | 32% |
| Eversource Energy | 24% |
| Direct Energy | 9% |
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WEC Energy Group Customer Service
3.1/5
WEC Energy Group has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About WEC Energy Group's Customer Service
Address
231 W. Michigan St., Milwaukee, WI
Website
https://www.wecenergygroup.com
Phone Number
(414)221-2345
Quick Insights into WEC Energy Group Customer Service
WEC Energy Group's Customer Service score was rated highest by Caucasian customers.
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Ranked WEC Energy Group Customer Service the Highest
WEC Energy Group Customer Service Score by Gender
WEC Energy Group's Customer Service score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
WEC Energy Group Customer Service Score by Ethnicity
WEC Energy Group's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of WEC Energy Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
WEC Energy Group Customer Service vs. Competitors
Compared to its competitors, WEC Energy Group's Customer Service score is rated right above Alliant Energy Corporation, and is preceded by NextEra Energy.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kansai Electric Power | 4.5/5 |
| NextEra Energy | 3.6/5 |
| WEC Energy Group | 3.1/5 |
| Alliant Energy Corporation | 3.1/5 |
| Xcel Energy | 2.4/5 |
| Eversource Energy | 2/5 |
| Direct Energy | 1.5/5 |
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WEC Energy Group as an Employer
2.6/5
WEC Energy Group has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
WEC Energy Group scored a -14 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of WEC Energy Group would recommend the brand to a friend. ENPS measures how likely WEC Energy Group employees would recommend working at WEC Energy Group to a friend.
Net Promoter Score
-14
NPS Score
| 33% | Promoters |
|---|---|
| 20% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 10% | Promoters |
|---|---|
| 20% | Passive |
| 70% | Detractors |
