-25
NPS
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Alliant Energy Corporation
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About Alliant Energy Corporation's Brand
Alliant Energy Corporation (Alliant Energy) operates as a regulated investor-owned public utility holding company
Brand at a Glance
85%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
Alliant Energy Corporation NPS
Alliant Energy Corporation's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Alliant Energy Corporation's customers would recommend using the product based on a scale of -100 to 100.
Alliant Energy Corporation Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Alliant Energy Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Jun 2022 66 | Jun 2022 | 66 |
Dec 2022 25 | Dec 2022 | 25 |
Jan 2023 20 | Jan 2023 | 20 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 -15 | Nov 2023 | -15 |
Jul 2025 -25 | Jul 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alliant Energy Corporation Customer Reviews
Out of the 3 Alliant Energy Corporation customer reviews 1 was positive and 2 were constructive. Alliant Energy Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Alliant Energy Corporation Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Alliant Energy Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alliant Energy Corporation Product Quality
3/5
Alliant Energy Corporation has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Alliant Energy Corporation Product Information
Alliant Energy Corporation’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://alliantenergy.com
Alliant Energy Corporation Pricing
Alliant Energy Corporation ROI & Value For Money
2.9/5
Alliant Energy Corporation has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Alliant Energy Corporation Customer Satisfaction (CSAT)
Alliant Energy Corporation Customer Satisfaction (CSAT) Score
33 / 100
Alliant Energy Corporation has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alliant Energy Corporation Customer Service
3.1/5
Alliant Energy Corporation has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Alliant Energy Corporation's Customer Service
Address
Suite 1000, Madison, WI
Website
http://alliantenergy.com
Alliant Energy Corporation as an Employer
Consumer vs. Employees
Alliant Energy Corporation scored a -25 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Alliant Energy Corporation would recommend the brand to a friend. ENPS measures how likely Alliant Energy Corporation employees would recommend working at Alliant Energy Corporation to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
