-52
NPS
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Eversource Energy
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About Eversource Energy's Brand
Brand at a Glance
74%
Customer Loyalty
2.2/5
Product Quality
1.8/5
Pricing
2/5
Customer Service
Eversource Energy NPS
Eversource Energy's Net Promoter Score (NPS) is a -52 with 21% Promoters, 6% Passives, and 73% Detractors. Net Promoter Score tracks whether Eversource Energy's customers would recommend using the product based on a scale of -100 to 100.
Eversource Energy Overall NPS
| 21% | Promoters |
|---|---|
| 6% | Passives |
| 73% | Detractors |
Eversource Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -48 | Oct 2024 | -48 |
Nov 2024 -48 | Nov 2024 | -48 |
Dec 2024 -48 | Dec 2024 | -48 |
Jan 2025 -48 | Jan 2025 | -48 |
Feb 2025 -48 | Feb 2025 | -48 |
Mar 2025 -50 | Mar 2025 | -50 |
Apr 2025 -50 | Apr 2025 | -50 |
May 2025 -50 | May 2025 | -50 |
Sep 2025 -49 | Sep 2025 | -49 |
Oct 2025 -51 | Oct 2025 | -51 |
Dec 2025 -51 | Dec 2025 | -51 |
Jan 2026 -52 | Jan 2026 | -52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eversource Energy NPS by Gender
Male customers rated Eversource Energy's NPS 22 points higher than Female customers.
Male
-56
Eversource Energy's NPS was rated -56 by Male customers on Comparably.
22%
Promoters
0%
Passives
78%
Detractors
Female
-78
Eversource Energy's NPS was rated -78 by Female customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Eversource Energy NPS by Ethnicity
Eversource Energy's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -62 | Caucasian | -62 |
Other -100 | Other | -100 |
Eversource Energy NPS by Age
Eversource Energy's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Eversource Energy NPS by Usage
Eversource Energy's NPS was rated the highest by customers who have used Eversource Energy's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -20 | 2 to 5 Years | -20 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -76 | Over 10 Years | -76 |
Eversource Energy Customer Reviews
Out of the 9 Eversource Energy customer reviews 1 was positive and 8 were constructive. Eversource Energy customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Eversource Energy Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Eversource Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eversource Energy Customer Loyalty Score by Gender
Female customers rated Eversource Energy's Customer Loyalty score 4% higher than Male customers.
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Male
81%
Yes
Female
85%
Yes
Eversource Energy Customer Loyalty Score by Ethnicity
Eversource Energy's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Eversource Energy.
85
out of 100
Caucasian
73
out of 100
Other
Eversource Energy Customer Loyalty Score by Age
Eversource Energy's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Eversource Energy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
51-55 100% | 51-55 | 100% |
56-60 73% | 56-60 | 73% |
66+ 72% | 66+ | 72% |
Eversource Energy Customer Loyalty Score by Usage
Eversource Energy's Customer Loyalty score was rated the highest by customers who have used Eversource Energy's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Eversource Energy Customer Loyalty Score by Industry
Eversource Energy's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Eversource Energy Product Quality
2.2/5
Eversource Energy has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Eversource Energy Product Information
Eversource Energy’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Eversource Energy's product the highest. Reviewers from the Tech industry rated Eversource Energy the lowest at 1.6.
- Website
- http://www.eversource.com
Quick Insights into Eversource Energy Product Quality
Eversource Energy's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
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Ranked Eversource Energy Product Quality the Highest
Ranked Eversource Energy Product Quality the Lowest
Eversource Energy Product Quality Score by Gender
Male customers rated Eversource Energy's Product Quality score 0.3 stars higher than Female customers.
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Male
2.1/5
Female
1.8/5
Eversource Energy Product Quality Score by Ethnicity
Eversource Energy's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Eversource Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.5 | Other | 1.5 |
Eversource Energy Product Quality Score by Age
Eversource Energy's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Eversource Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
51-55 2.5 | 51-55 | 2.5 |
56-60 1.7 | 56-60 | 1.7 |
66+ 1.9 | 66+ | 1.9 |
Eversource Energy Product Quality Score by Usage
Eversource Energy's Product Quality score was rated the highest by customers who have used Eversource Energy's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Eversource Energy Product Quality Score by Industry
Eversource Energy's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Eversource Energy Pricing
Eversource Energy ROI & Value For Money
1.8/5
Eversource Energy has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Eversource Energy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Eversource Energy.
Quick Insights into Eversource Energy ROI
Eversource Energy's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked Eversource Energy ROI the Highest
Ranked Eversource Energy ROI the Lowest
Eversource Energy ROI Score by Gender
Male customers rated Eversource Energy's ROI score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
Eversource Energy ROI Score by Ethnicity
Eversource Energy's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Eversource Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 1.5 | Other | 1.5 |
Eversource Energy ROI Score by Age
Eversource Energy's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Eversource Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Eversource Energy ROI Score by Usage
Eversource Energy's ROI score was rated the highest by customers who have used Eversource Energy's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Eversource Energy ROI Score by Industry
Eversource Energy's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Eversource Energy Customer Satisfaction (CSAT)
Eversource Energy Customer Satisfaction (CSAT) Score
24 / 100
Eversource Energy has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
4%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
52%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Eversource Energy Customer Satisfaction
Eversource Energy's Customer Satisfaction score was rated highest by customers who have used Eversource Energy's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Eversource Energy Customer Satisfaction the Highest
Ranked Eversource Energy Customer Satisfaction the Lowest
Eversource Energy Customer Satisfaction Score by Gender
Eversource Energy's Customer Satisfaction score was rated 18 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Eversource Energy.
18 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 6% | |
Very Dissatisfied | 61% |
18 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 65% |
Eversource Energy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Eversource Energy's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
63%
CSAT according to Other
Eversource Energy's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Eversource Energy.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
20%
Very Dissatisfied
70%
Eversource Energy Customer Satisfaction Score by Age
Eversource Energy's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Eversource Energy.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 51-55 | 22% | |||||||||||||||
| 56-60 | 22% | |||||||||||||||
| 66+ | 19% |
Eversource Energy Customer Satisfaction Score by Usage
Eversource Energy's Customer Satisfaction score was rated the highest by customers who have used Eversource Energy's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Eversource Energy Customer Satisfaction Score by Industry
Eversource Energy's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Eversource Energy Customer Service
2/5
Eversource Energy has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Eversource Energy's Customer Service
Website
http://www.eversource.com
Quick Insights into Eversource Energy Customer Service
Eversource Energy's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Eversource Energy's Customer Service score.
Ranked Eversource Energy Customer Service the Highest
Ranked Eversource Energy Customer Service the Lowest
Eversource Energy Customer Service Score by Gender
Male customers rated Eversource Energy's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Eversource Energy.
Male
1.8/5
Female
1.6/5
Eversource Energy Customer Service Score by Ethnicity
Eversource Energy's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Eversource Energy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 1.5 | Other | 1.5 |
Eversource Energy Customer Service Score by Age
Eversource Energy's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Eversource Energy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
51-55 2 | 51-55 | 2 |
56-60 1.7 | 56-60 | 1.7 |
66+ 1.6 | 66+ | 1.6 |
Eversource Energy Customer Service Score by Usage
Eversource Energy's Customer Service score was rated the highest by customers who have used Eversource Energy's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Eversource Energy Customer Service Score by Industry
Eversource Energy's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Eversource Energy as an Employer
3.5/5
Eversource Energy has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Eversource Energy scored a -52 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Eversource Energy would recommend the brand to a friend. ENPS measures how likely Eversource Energy employees would recommend working at Eversource Energy to a friend.
Net Promoter Score
-52
NPS Score
| 21% | Promoters |
|---|---|
| 6% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 54% | Promoters |
|---|---|
| 16% | Passive |
| 30% | Detractors |
