-18
NPS
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NextEra Energy
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About NextEra Energy's Brand
NextEra Energy, Inc. is a publicly traded electricity generation, transmission, and distribution company headquartered in Juno Beach, Among its major competitors, NextEra Energy is ranked in 5th place for NPS while Southern Company is 1st, and NextEra Energy Resources is 2nd.Their current market cap is $148.44B
Brand at a Glance
61%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
NextEra Energy Ranking
- #3 / 4 of its competitors
NextEra Energy NPS
NextEra Energy's Net Promoter Score (NPS) is a -18 with 31% Promoters, 20% Passives, and 49% Detractors. Net Promoter Score tracks whether NextEra Energy's customers would recommend using the product based on a scale of -100 to 100.
NextEra Energy Overall NPS
| 31% | Promoters |
|---|---|
| 20% | Passives |
| 49% | Detractors |
NextEra Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -39 | Oct 2023 | -39 |
Dec 2023 -33 | Dec 2023 | -33 |
Feb 2024 -30 | Feb 2024 | -30 |
Apr 2024 -27 | Apr 2024 | -27 |
May 2024 -30 | May 2024 | -30 |
Jul 2024 -27 | Jul 2024 | -27 |
Aug 2024 -25 | Aug 2024 | -25 |
Dec 2024 -21 | Dec 2024 | -21 |
Jan 2025 -17 | Jan 2025 | -17 |
Feb 2025 -20 | Feb 2025 | -20 |
May 2025 -17 | May 2025 | -17 |
Oct 2025 -19 | Oct 2025 | -19 |
How Other Brands Compare
NextEra Energy is ranked third for NPS among its competitors. Southern Company and WEC Energy Group come in first and second, with Xcel Energy coming in at #4. Among those competitors, it is the most valued company.
NextEra Energy |  Southern Company |  Xcel Energy |  WEC Energy Group | |
| Global Ranking | #- | #448 | #702 | #- |
| NPS | -18 | 32 | -42 | -14 |
| Valuation Updated every 24 hours for public companies | $148.44B | $26.42B | $35.91B | $27.55B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NextEra Energy NPS by Gender
Male customers rated NextEra Energy's NPS 61 points higher than Female customers.
Male
-14
NextEra Energy's NPS was rated -14 by Male customers on Comparably.
33%
Promoters
20%
Passives
47%
Detractors
Female
-75
NextEra Energy's NPS was rated -75 by Female customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
NextEra Energy NPS by Ethnicity
NextEra Energy's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -12 | Caucasian | -12 |
African American/Black -25 | African American/Black | -25 |
Other -67 | Other | -67 |
NextEra Energy NPS by Age
NextEra Energy's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
NextEra Energy NPS by Usage
NextEra Energy's NPS was rated the highest by customers who have used NextEra Energy's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years -20 | 1 to 2 Years | -20 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
Over 10 Years -25 | Over 10 Years | -25 |
NextEra Energy NPS vs. Competitors
Compared to its competitors, NextEra Energy's NPS is rated right above Southwest Gas Corporation, and is preceded by WEC Energy Group.
| COMPANY | NPS Score | |
|---|---|---|
| Southern Company | 32 |
 | NextEra Energy Resources | 17 |
 | Ameren Services | 6 |
 | Allete | N/A |
| WEC Energy Group | -14 |
| NextEra Energy | -18 |
| Southwest Gas Corporation | -26 |
| Xcel Energy | -42 |
 | Florida Power and Light Company | -86 |
NextEra Energy Customer Reviews
Out of the 5 NextEra Energy customer reviews 3 were positive and 2 were constructive. NextEra Energy customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
NextEra Energy Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of NextEra Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NextEra Energy Customer Loyalty Score by Gender
Male customers rated NextEra Energy's Customer Loyalty score 15% higher than Female customers.
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Male
70%
Yes
Female
55%
Yes
NextEra Energy Customer Loyalty Score by Ethnicity
NextEra Energy's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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50
out of 100
Caucasian
78
out of 100
African American/Black
100
out of 100
Other
NextEra Energy Customer Loyalty Score by Age
NextEra Energy's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 64% | 31-35 | 64% |
41-45 70% | 41-45 | 70% |
NextEra Energy Customer Loyalty Score by Usage
NextEra Energy's Customer Loyalty score was rated the highest by customers who have used NextEra Energy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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NextEra Energy Customer Loyalty Score by Industry
NextEra Energy's Customer Loyalty score was rated 61% by Tech industry customers.
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NextEra Energy Customer Loyalty vs. Competitors
Compared to its competitors, NextEra Energy's Customer Loyalty score is rated right above Allete, and is preceded by WEC Energy Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ameren Services | 92% |
| Southern Company | 83% |
| Southwest Gas Corporation | 80% |
| Xcel Energy | 74% |
| NextEra Energy Resources | 73% |
| Florida Power and Light Company | 68% |
| WEC Energy Group | 64% |
| NextEra Energy | 61% |
| Allete | N/A |
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NextEra Energy Product Quality
3.4/5
NextEra Energy has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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NextEra Energy Product Information
NextEra Energy’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated NextEra Energy's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Energy
Quick Insights into NextEra Energy Product Quality
NextEra Energy's Product Quality score was rated highest by customers who have used NextEra Energy's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked NextEra Energy Product Quality the Highest
Ranked NextEra Energy Product Quality the Lowest
NextEra Energy Product Quality Score by Gender
Male customers rated NextEra Energy's Product Quality score 1.2 stars higher than Female customers.
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Male
3.6/5
Female
2.4/5
NextEra Energy Product Quality Score by Ethnicity
NextEra Energy's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 3.5 | Other | 3.5 |
NextEra Energy Product Quality Score by Age
NextEra Energy's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.7 | 31-35 | 3.7 |
41-45 3.1 | 41-45 | 3.1 |
NextEra Energy Product Quality Score by Usage
NextEra Energy's Product Quality score was rated the highest by customers who have used NextEra Energy's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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NextEra Energy Product Quality Score by Industry
NextEra Energy's Product Quality score was rated 4 stars by Tech industry customers.
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NextEra Energy Product Quality vs. Competitors
Compared to its competitors, NextEra Energy's Product Quality score is rated right above WEC Energy Group, and is preceded by Ameren Services.
| COMPANY | Product Quality Score | |
|---|---|---|
| Southern Company | 4/5 |
| NextEra Energy Resources | 3.7/5 |
| Ameren Services | 3.7/5 |
| NextEra Energy | 3.4/5 |
| WEC Energy Group | 3.2/5 |
| Xcel Energy | 2.6/5 |
| Southwest Gas Corporation | 2.5/5 |
| Florida Power and Light Company | 1.5/5 |
| Allete | N/A |
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NextEra Energy Pricing
NextEra Energy ROI & Value For Money
3.5/5
NextEra Energy has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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NextEra Energy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into NextEra Energy ROI
NextEra Energy's ROI score was rated highest by customers who have used NextEra Energy's products/services for 2 to 5 Years, and rated lowest by customers who have used NextEra Energy's products/services for Less than 1 Year.
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Ranked NextEra Energy ROI the Highest
Ranked NextEra Energy ROI the Lowest
NextEra Energy ROI Score by Gender
Male customers rated NextEra Energy's ROI score 0.7 stars higher than Female customers.
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Male
3.2/5
Female
2.5/5
NextEra Energy ROI Score by Ethnicity
NextEra Energy's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 3.4 | African American/Black | 3.4 |
Other 2.5 | Other | 2.5 |
NextEra Energy ROI Score by Age
NextEra Energy's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.3 | 31-35 | 2.3 |
41-45 3.3 | 41-45 | 3.3 |
NextEra Energy ROI Score by Usage
NextEra Energy's ROI score was rated the highest by customers who have used NextEra Energy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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NextEra Energy ROI Score by Industry
NextEra Energy's ROI score was rated 3.3 stars by Tech industry customers.
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NextEra Energy Pricing vs. Competitors
Compared to its competitors, NextEra Energy's ROI score is rated right above WEC Energy Group, and is preceded by NextEra Energy Resources.
| COMPANY | Pricing Score | |
|---|---|---|
| Southern Company | 4/5 |
| NextEra Energy Resources | 3.6/5 |
| NextEra Energy | 3.5/5 |
| WEC Energy Group | 3.4/5 |
| Ameren Services | 3/5 |
| Southwest Gas Corporation | 2.3/5 |
| Xcel Energy | 2.2/5 |
| Florida Power and Light Company | 1.5/5 |
| Allete | N/A |
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NextEra Energy Customer Satisfaction (CSAT)
NextEra Energy Customer Satisfaction (CSAT) Score
66 / 100
NextEra Energy has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
47%
Satisfied
19%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NextEra Energy Customer Satisfaction
NextEra Energy's Customer Satisfaction score was rated highest by customers who have used NextEra Energy's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked NextEra Energy Customer Satisfaction the Highest
Ranked NextEra Energy Customer Satisfaction the Lowest
NextEra Energy Customer Satisfaction Score by Gender
Male customers rated NextEra Energy's Customer Satisfaction score 55 points higher than Female customers.
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80 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
25 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
NextEra Energy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NextEra Energy's Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.
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55 / 100
Very Satisfied
33%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to African American/Black
NextEra Energy's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
NextEra Energy's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
NextEra Energy Customer Satisfaction Score by Age
NextEra Energy's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 80% | |||||||||||||||
| 41-45 | 50% |
NextEra Energy Customer Satisfaction Score by Usage
NextEra Energy's Customer Satisfaction score was rated the highest by customers who have used NextEra Energy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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NextEra Energy Customer Satisfaction Score by Industry
NextEra Energy's Customer Satisfaction score was rated 71 points by Tech industry customers.
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"label": "Tech",
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}NextEra Energy Customer Satisfaction vs. Competitors
Compared to its competitors, NextEra Energy's Customer Satisfaction score is rated right above NextEra Energy Resources, and is preceded by Ameren Services.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Southern Company | 76% |
| WEC Energy Group | 73% |
| Ameren Services | 67% |
| NextEra Energy | 66% |
| NextEra Energy Resources | 54% |
| Southwest Gas Corporation | 40% |
| Xcel Energy | 32% |
| Florida Power and Light Company | 6% |
| Allete | 0% |
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NextEra Energy Customer Service
3.6/5
NextEra Energy has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About NextEra Energy's Customer Service
Address
700 Universe Boulevard Juno Beach, FL 33408, Kenansville, FL
Website
http://www.nexteraenergy.com/
Phone Number
(561)691-7171
Quick Insights into NextEra Energy Customer Service
NextEra Energy's Customer Service score was rated highest by customers who have used NextEra Energy's products/services for 2 to 5 Years, and rated lowest by customers who have used NextEra Energy's products/services for Less than 1 Year.
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Ranked NextEra Energy Customer Service the Highest
Ranked NextEra Energy Customer Service the Lowest
NextEra Energy Customer Service Score by Gender
Male customers rated NextEra Energy's Customer Service score 0.9 stars higher than Female customers.
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Male
3.3/5
Female
2.4/5
NextEra Energy Customer Service Score by Ethnicity
NextEra Energy's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 3.4 | African American/Black | 3.4 |
Other 2.6 | Other | 2.6 |
NextEra Energy Customer Service Score by Age
NextEra Energy's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.4 | 31-35 | 2.4 |
41-45 3.2 | 41-45 | 3.2 |
NextEra Energy Customer Service Score by Usage
NextEra Energy's Customer Service score was rated the highest by customers who have used NextEra Energy's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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NextEra Energy Customer Service Score by Industry
NextEra Energy's Customer Service score was rated 3.5 stars by Tech industry customers.
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NextEra Energy Customer Service vs. Competitors
Compared to its competitors, NextEra Energy's Customer Service score is rated right above Ameren Services, and is preceded by NextEra Energy Resources.
| COMPANY | Customer Service Score | |
|---|---|---|
| Southern Company | 4/5 |
| NextEra Energy Resources | 3.6/5 |
| NextEra Energy | 3.6/5 |
| Ameren Services | 3.2/5 |
| WEC Energy Group | 3.1/5 |
| Xcel Energy | 2.4/5 |
| Southwest Gas Corporation | 1.9/5 |
| Florida Power and Light Company | 1.5/5 |
| Allete | N/A |
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NextEra Energy as an Employer
2.9/5
NextEra Energy has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
NextEra Energy scored a -18 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of NextEra Energy would recommend the brand to a friend. ENPS measures how likely NextEra Energy employees would recommend working at NextEra Energy to a friend.
Net Promoter Score
-18
NPS Score
| 31% | Promoters |
|---|---|
| 20% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 28% | Promoters |
|---|---|
| 20% | Passive |
| 52% | Detractors |
