-26
NPS
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Southwest Gas Corporation
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About Southwest Gas Corporation's Brand
"Southwest Gas engages in the purchase, distribution, and transportation of natural gas."
Brand at a Glance
80%
Customer Loyalty
2.5/5
Product Quality
2.3/5
Pricing
1.9/5
Customer Service
Southwest Gas Corporation NPS
Southwest Gas Corporation's Net Promoter Score (NPS) is a -26 with 33% Promoters, 8% Passives, and 59% Detractors. Net Promoter Score tracks whether Southwest Gas Corporation's customers would recommend using the product based on a scale of -100 to 100.
Southwest Gas Corporation Overall NPS
| 33% | Promoters |
|---|---|
| 8% | Passives |
| 59% | Detractors |
Southwest Gas Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -20 | Jan 2023 | -20 |
Feb 2023 -22 | Feb 2023 | -22 |
Mar 2023 -24 | Mar 2023 | -24 |
May 2023 -26 | May 2023 | -26 |
Jun 2023 -29 | Jun 2023 | -29 |
Jul 2023 -25 | Jul 2023 | -25 |
Nov 2023 -27 | Nov 2023 | -27 |
Dec 2023 -29 | Dec 2023 | -29 |
Jan 2024 -29 | Jan 2024 | -29 |
Mar 2024 -27 | Mar 2024 | -27 |
Oct 2024 -28 | Oct 2024 | -28 |
Jan 2025 -26 | Jan 2025 | -26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Southwest Gas Corporation NPS by Gender
Male customers rated Southwest Gas Corporation's NPS 18 points higher than Female customers.
Male
-82
Southwest Gas Corporation's NPS was rated -82 by Male customers on Comparably.
9%
Promoters
0%
Passives
91%
Detractors
Female
-100
Southwest Gas Corporation's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Southwest Gas Corporation NPS by Ethnicity
Southwest Gas Corporation's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Southwest Gas Corporation NPS by Age
Southwest Gas Corporation's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Southwest Gas Corporation NPS by Usage
Southwest Gas Corporation's NPS was rated the highest by customers who have used Southwest Gas Corporation's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -82 | Over 10 Years | -82 |
Southwest Gas Corporation Customer Reviews
Out of the 10 Southwest Gas Corporation customer reviews 1 was positive and 9 were constructive. Southwest Gas Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Southwest Gas Corporation Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Southwest Gas Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Southwest Gas Corporation Customer Loyalty Score by Gender
Male customers rated Southwest Gas Corporation's Customer Loyalty score 26% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Southwest Gas Corporation.
Male
100%
Yes
Female
74%
Yes
Southwest Gas Corporation Customer Loyalty Score by Ethnicity
Southwest Gas Corporation's Customer Loyalty score was rated 94% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Southwest Gas Corporation.
94
out of 100
Caucasian
Southwest Gas Corporation Customer Loyalty Score by Age
Southwest Gas Corporation's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Southwest Gas Corporation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 78% | 61-65 | 78% |
66+ 100% | 66+ | 100% |
Southwest Gas Corporation Customer Loyalty Score by Usage
Southwest Gas Corporation's Customer Loyalty score was rated the highest by customers who have used Southwest Gas Corporation's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Southwest Gas Corporation Product Quality
2.5/5
Southwest Gas Corporation has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Southwest Gas Corporation Product Information
Southwest Gas Corporation’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.swgas.com
- Company Size
- 1,001-5,000 Employees
Industry
Energy
Quick Insights into Southwest Gas Corporation Product Quality
Southwest Gas Corporation's Product Quality score was rated highest by customers who have used Southwest Gas Corporation's products/services for Over 10 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Southwest Gas Corporation's Product Quality.
Ranked Southwest Gas Corporation Product Quality the Highest
Ranked Southwest Gas Corporation Product Quality the Lowest
Southwest Gas Corporation Product Quality Score by Gender
Male customers rated Southwest Gas Corporation's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Southwest Gas Corporation.
Male
2/5
Female
1.5/5
Southwest Gas Corporation Product Quality Score by Ethnicity
Southwest Gas Corporation's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Southwest Gas Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Southwest Gas Corporation Product Quality Score by Age
Southwest Gas Corporation's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Southwest Gas Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.1 | 61-65 | 2.1 |
66+ 1.5 | 66+ | 1.5 |
Southwest Gas Corporation Product Quality Score by Usage
Southwest Gas Corporation's Product Quality score was rated the highest by customers who have used Southwest Gas Corporation's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Southwest Gas Corporation Pricing
Southwest Gas Corporation ROI & Value For Money
2.3/5
Southwest Gas Corporation has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Southwest Gas Corporation's overall ROI score rated by its users and customers.
Quick Insights into Southwest Gas Corporation ROI
Southwest Gas Corporation's ROI score was rated highest by customers ages 61-65, and rated lowest by Female customers.
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Ranked Southwest Gas Corporation ROI the Highest
Ranked Southwest Gas Corporation ROI the Lowest
Southwest Gas Corporation ROI Score by Gender
Male customers rated Southwest Gas Corporation's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Southwest Gas Corporation.
Male
1.7/5
Female
1.5/5
Southwest Gas Corporation ROI Score by Ethnicity
Southwest Gas Corporation's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Southwest Gas Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Southwest Gas Corporation ROI Score by Age
Southwest Gas Corporation's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Southwest Gas Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2 | 61-65 | 2 |
66+ 1.5 | 66+ | 1.5 |
Southwest Gas Corporation ROI Score by Usage
Southwest Gas Corporation's ROI score was rated the highest by customers who have used Southwest Gas Corporation's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Southwest Gas Corporation Customer Satisfaction (CSAT)
Southwest Gas Corporation Customer Satisfaction (CSAT) Score
40 / 100
Southwest Gas Corporation has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
10%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
14%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Southwest Gas Corporation Customer Satisfaction
Southwest Gas Corporation's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Southwest Gas Corporation's Customer Satisfaction.
Ranked Southwest Gas Corporation Customer Satisfaction the Highest
Ranked Southwest Gas Corporation Customer Satisfaction the Lowest
Southwest Gas Corporation Customer Satisfaction Score by Gender
Southwest Gas Corporation's Customer Satisfaction score was rated 14 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Southwest Gas Corporation.
14 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 57% | |
Very Dissatisfied | 29% |
14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 86% |
Southwest Gas Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Southwest Gas Corporation's Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Southwest Gas Corporation.
9 / 100
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
27%
Very Dissatisfied
64%
Southwest Gas Corporation Customer Satisfaction Score by Age
Southwest Gas Corporation's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Southwest Gas Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 50% | |||||||||||||||
| 66+ | 0% |
Southwest Gas Corporation Customer Satisfaction Score by Usage
Southwest Gas Corporation's Customer Satisfaction score was rated 12 points by customers who have used Southwest Gas Corporation's products/services for Over 10 Years.
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Southwest Gas Corporation Customer Service
1.9/5
Southwest Gas Corporation has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Southwest Gas Corporation's Customer Service
Address
Las Vegas, NV
Website
http://www.swgas.com
Quick Insights into Southwest Gas Corporation Customer Service
Southwest Gas Corporation's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers who have used Southwest Gas Corporation's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Southwest Gas Corporation's Customer Service score.
Ranked Southwest Gas Corporation Customer Service the Highest
Ranked Southwest Gas Corporation Customer Service the Lowest
Southwest Gas Corporation Customer Service Score by Gender
Southwest Gas Corporation's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Southwest Gas Corporation.
Male
1.5/5
Female
1.5/5
Southwest Gas Corporation Customer Service Score by Ethnicity
Southwest Gas Corporation's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Southwest Gas Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Southwest Gas Corporation Customer Service Score by Age
Southwest Gas Corporation's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Southwest Gas Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Southwest Gas Corporation Customer Service Score by Usage
Southwest Gas Corporation's Customer Service score was rated 1.5 stars by customers who have used Southwest Gas Corporation's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Southwest Gas Corporation as an Employer
3.5/5
Southwest Gas Corporation has a 3.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Southwest Gas Corporation scored a -26 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Southwest Gas Corporation would recommend the brand to a friend. ENPS measures how likely Southwest Gas Corporation employees would recommend working at Southwest Gas Corporation to a friend.
Net Promoter Score
-26
NPS Score
| 33% | Promoters |
|---|---|
| 8% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
