6
NPS
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Ameren Services
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About Ameren Services' Brand
Ameren Corporation (Ameren) is a utility holding company.
Brand at a Glance
92%
Customer Loyalty
3.7/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Ameren Services NPS
Ameren Services's Net Promoter Score (NPS) is a 6 with 41% Promoters, 24% Passives, and 35% Detractors. Net Promoter Score tracks whether Ameren Services's customers would recommend using the product based on a scale of -100 to 100.
Ameren Services Overall NPS
| 41% | Promoters |
|---|---|
| 24% | Passives |
| 35% | Detractors |
Ameren Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 34 | Jan 2022 | 34 |
Feb 2022 13 | Feb 2022 | 13 |
Sep 2022 0 | Sep 2022 | 0 |
Dec 2022 11 | Dec 2022 | 11 |
Apr 2023 0 | Apr 2023 | 0 |
Aug 2023 9 | Aug 2023 | 9 |
Sep 2023 17 | Sep 2023 | 17 |
Oct 2023 8 | Oct 2023 | 8 |
Jun 2024 -1 | Jun 2024 | -1 |
Dec 2024 6 | Dec 2024 | 6 |
May 2025 5 | May 2025 | 5 |
Nov 2025 6 | Nov 2025 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ameren Services NPS by Gender
Male customers rated Ameren Services's NPS 16 points higher than Female customers.
Male
50
Ameren Services's NPS was rated 50 by Male customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
Female
34
Ameren Services's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Ameren Services NPS by Ethnicity
Ameren Services's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Ameren Services NPS by Usage
Ameren Services's NPS was rated 0 points by customers who have used Ameren Services's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 0 | Over 10 Years | 0 |
Ameren Services Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Ameren Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ameren Services Customer Loyalty Score by Gender
Ameren Services's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ameren Services.
Male
100%
Yes
Female
100%
Yes
Ameren Services Customer Loyalty Score by Ethnicity
Ameren Services's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ameren Services.
100
out of 100
Caucasian
Ameren Services Customer Loyalty Score by Usage
Ameren Services's Customer Loyalty score was rated 100% by customers who have used Ameren Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ameren Services Product Quality
3.7/5
Ameren Services has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Ameren Services Product Information
Ameren Services’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://ameren.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Hardware and Devices
Quick Insights into Ameren Services Product Quality
Ameren Services's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Ameren Services' Product Quality.
Ranked Ameren Services Product Quality the Highest
Ranked Ameren Services Product Quality the Lowest
Ameren Services Product Quality Score by Gender
Male customers rated Ameren Services's Product Quality score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ameren Services.
Male
4.1/5
Female
3.1/5
Ameren Services Product Quality Score by Ethnicity
Ameren Services's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ameren Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Ameren Services Product Quality Score by Usage
Ameren Services's Product Quality score was rated 2.6 stars by customers who have used Ameren Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ameren Services Pricing
Ameren Services ROI & Value For Money
3/5
Ameren Services has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Ameren Services ROI
Ameren Services's ROI score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Ameren Services' ROI score.
Ranked Ameren Services ROI the Highest
Ranked Ameren Services ROI the Lowest
Ameren Services ROI Score by Gender
Male customers rated Ameren Services's ROI score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ameren Services.
Male
3.8/5
Female
2.3/5
Ameren Services ROI Score by Ethnicity
Ameren Services's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ameren Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Ameren Services ROI Score by Usage
Ameren Services's ROI score was rated 2.8 stars by customers who have used Ameren Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Ameren Services Customer Satisfaction (CSAT)
Ameren Services Customer Satisfaction (CSAT) Score
67 / 100
Ameren Services has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
25%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ameren Services Customer Satisfaction
Ameren Services's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Ameren Services' Customer Satisfaction.
Ranked Ameren Services Customer Satisfaction the Highest
Ranked Ameren Services Customer Satisfaction the Lowest
Ameren Services Customer Satisfaction Score by Gender
Male customers rated Ameren Services's Customer Satisfaction score 33 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ameren Services.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Ameren Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ameren Services' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ameren Services.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Ameren Services Customer Service
3.2/5
Ameren Services has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Ameren Services's Customer Service
Address
1901 Chouteau Avenue, Saint Louis, MO
Website
http://ameren.com
Phone Number
3149926577
Quick Insights into Ameren Services Customer Service
Ameren Services's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Ameren Services' Customer Service score.
Ranked Ameren Services Customer Service the Highest
Ranked Ameren Services Customer Service the Lowest
Ameren Services Customer Service Score by Gender
Male customers rated Ameren Services's Customer Service score 2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ameren Services.
Male
4.3/5
Female
2.3/5
Ameren Services Customer Service Score by Ethnicity
Ameren Services's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ameren Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Ameren Services Customer Service Score by Usage
Ameren Services's Customer Service score was rated 2.8 stars by customers who have used Ameren Services's products/services for Over 10 Years.
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Ameren Services as an Employer
Consumer vs. Employees
Ameren Services scored a 6 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Ameren Services would recommend the brand to a friend. ENPS measures how likely Ameren Services employees would recommend working at Ameren Services to a friend.
Net Promoter Score
6
NPS Score
| 41% | Promoters |
|---|---|
| 24% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 28% | Promoters |
|---|---|
| 5% | Passive |
| 67% | Detractors |
