Florida Power and Light Company NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

Florida Power and Light Company

Marketing or Exec? Claim Your Free Account

Florida Power and Light Company

Rate this Brand

About Florida Power and Light Company's Brand

Florida Power and Light Company is an electric utility, serving approximately 4.7 million customer accounts across the state of Florida. Among its major competitors, Florida Power and Light Company is ranked in 5th place for NPS while Southern Company is 1st, and NextEra Energy Resources is 2nd.

Brand at a Glance

68%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Florida Power and Light Company Ranking

^#4 / 4 of its competitors

Florida Power and Light Company NPS

Florida Power and Light Company's Net Promoter Score (NPS) is a -86 with 6% Promoters, 2% Passives, and 92% Detractors. Net Promoter Score tracks whether Florida Power and Light Company's customers would recommend using the product based on a scale of -100 to 100.

Florida Power and Light Company Overall NPS

-86

NPS

6%	Promoters
2%	Passives
92%	Detractors

Florida Power and Light Company Overall NPS

Florida Power and Light Company NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2024 -88	Oct 2024	-88
Nov 2024 -88	Nov 2024	-88
Dec 2024 -88	Dec 2024	-88
Jan 2025 -88	Jan 2025	-88
Feb 2025 -88	Feb 2025	-88
Mar 2025 -87	Mar 2025	-87
Apr 2025 -87	Apr 2025	-87
Jul 2025 -87	Jul 2025	-87
Aug 2025 -87	Aug 2025	-87
Oct 2025 -87	Oct 2025	-87
Dec 2025 -87	Dec 2025	-87
Jan 2026 -87	Jan 2026	-87

How Other Brands Compare

Florida Power and Light Company is ranked #4 for NPS among its competitors. Southern Company and Wells Fargo come in first and second, with Duke Energy Corporation coming in at third.

	Florida Power and Light Company	Wells Fargo	Duke Energy Corporation	Southern Company
Global Ranking	#-	#139	#338	#448
NPS	-86	7	-21	30
Valuation Updated every 24 hours for public companies	-	$156.41B	$75.41B	$26.42B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Florida Power and Light Company NPS by Gender

Male customers rated Florida Power and Light Company's NPS 7 points higher than Female customers.

Male

-89

Florida Power and Light Company's NPS was rated -89 by Male customers on Comparably.

Promoters

Passives

92%

Detractors

Female

-96

Florida Power and Light Company's NPS was rated -96 by Female customers on Comparably.

Promoters

Passives

97%

Detractors

Florida Power and Light Company NPS by Ethnicity

Florida Power and Light Company's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -95	Caucasian	-95
Hispanic or Latino -100	Hispanic or Latino	-100
African American/Black -76	African American/Black	-76
Asian or Pacific Islander -83	Asian or Pacific Islander	-83
Native American -100	Native American	-100
Other -98	Other	-98

Florida Power and Light Company NPS by Age

Florida Power and Light Company's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

91%

26-30

100%

31-35

100%

36-40

100%

41-45

100%

46-50

95%

51-55

91%

56-60

92%

61-65

88%

66+

91%

Florida Power and Light Company NPS by Usage

Florida Power and Light Company's NPS was rated the highest by customers who have used Florida Power and Light Company's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -98	Less than 1 Year	-98
1 to 2 Years -87	1 to 2 Years	-87
2 to 5 Years -85	2 to 5 Years	-85
5 to 10 Years -92	5 to 10 Years	-92
Over 10 Years -87	Over 10 Years	-87

Florida Power and Light Company NPS vs. Competitors

Compared to its competitors, Florida Power and Light Company's NPS is rated right below Duke Energy Corporation.

COMPANY		NPS Score
	Southern Company	30
	NextEra Energy Resources	17
	Wells Fargo	7
	Duke Energy Corporation	-21
	Florida Power and Light Company	-86

Florida Power and Light Company Customer Reviews

Out of the 87 Florida Power and Light Company customer reviews 4 were positive and 83 were constructive. Florida Power and Light Company customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Florida Power and Light Company Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of Florida Power and Light Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

68%

32%

Florida Power and Light Company Customer Loyalty Score by Gender

Male customers rated Florida Power and Light Company's Customer Loyalty score 11% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Florida Power and Light Company.

Male

74%

Yes

Female

63%

Yes

Florida Power and Light Company Customer Loyalty Score by Ethnicity

Florida Power and Light Company's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Florida Power and Light Company.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Florida Power and Light Company Customer Loyalty Score by Age

Florida Power and Light Company's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Florida Power and Light Company.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 49%	18-25	49%
26-30 80%	26-30	80%
31-35 61%	31-35	61%
36-40 57%	36-40	57%
41-45 68%	41-45	68%
46-50 59%	46-50	59%
51-55 63%	51-55	63%
56-60 93%	56-60	93%
61-65 70%	61-65	70%
66+ 73%	66+	73%

Florida Power and Light Company Customer Loyalty Score by Usage

Florida Power and Light Company's Customer Loyalty score was rated the highest by customers who have used Florida Power and Light Company's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	56%
1 to 2 Years	78%
2 to 5 Years	74%
5 to 10 Years	68%
Over 10 Years	82%

Florida Power and Light Company Customer Loyalty Score by Industry

Florida Power and Light Company's Customer Loyalty score was rated the highest by Consumer Services industry customers, and the lowest by Non-Profit industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	53%
Accounting	55%
Aerospace and Aviation	90%
Architecture and Planning	74%
Arts and Entertainment	66%
Automotive and Transportation	74%
Banking and Financial Services	49%
Business and Consumer Services	52%
Construction	67%
Consumer Services	100%
Education	64%
Government and Public Policy	50%
Healthcare, Hospitals and Medicine	72%
Hospitality	100%
Insurance	55%
Legal	70%
Military and Defense	60%
Non-Profit	44%
Energy and Manufacturing	87%
Professional Services	70%
Public Safety	70%
Real Estate	78%
Restaurants	100%
Retail	55%
Security and Investigations	78%
Telecommunications	100%
Utilities	82%

Florida Power and Light Company Customer Loyalty vs. Competitors

Compared to its competitors, Florida Power and Light Company's Customer Loyalty score is rated right below Wells Fargo.

COMPANY		Customer Loyalty Score
	Southern Company	82%
	Duke Energy Corporation	82%
	NextEra Energy Resources	73%
	Wells Fargo	71%
	Florida Power and Light Company	68%

Unlock Florida Power and Light Company Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Florida Power and Light Company Customer Loyalty vs. Competitors data and gain insights into your customers today.

Florida Power and Light Company Product Quality

1.5/5

Florida Power and Light Company has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Florida Power and Light Company's overall Product Quality score rated by its users and customers.

Florida Power and Light Company Product Information

Florida Power and Light Company’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Utilities industry rated Florida Power and Light Company's product the highest. Reviewers from the Tech industry rated Florida Power and Light Company the lowest at 1.5.

Website: https://www.fpl.com/

Company Size: 10,000+ Employees

Industry

Tech

Energy

Quick Insights into Florida Power and Light Company Product Quality

Florida Power and Light Company's Product Quality score was rated highest by customers from the Utilities industry, and rated lowest by customers from the Tech industry.

Sign Up to unlock insights into how customers have ranked Florida Power and Light Company's Product Quality.

Ranked Florida Power and Light Company Product Quality the Highest

Utilities	3
66+	1.6
1 to 2 Years	1.5

Ranked Florida Power and Light Company Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Tech	1.5

Florida Power and Light Company Product Quality Score by Gender

Florida Power and Light Company's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Florida Power and Light Company.

Male

1.5/5

Female

1.5/5

Florida Power and Light Company Product Quality Score by Ethnicity

Florida Power and Light Company's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Florida Power and Light Company.

Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Florida Power and Light Company Product Quality Score by Age

Florida Power and Light Company's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Florida Power and Light Company.

Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.6	66+	1.6

Florida Power and Light Company Product Quality Score by Usage

Florida Power and Light Company's Product Quality score was rated 1.5 stars by customers who have used Florida Power and Light Company's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Florida Power and Light Company Product Quality Score by Industry

Florida Power and Light Company's Product Quality score was rated the highest by Utilities industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Public Safety	1.5
Real Estate	1.5
Restaurants	2.3
Retail	1.5
Security and Investigations	1.5
Telecommunications	1.9
Utilities	3

Florida Power and Light Company Product Quality vs. Competitors

Compared to its competitors, Florida Power and Light Company's Product Quality score is rated right below Duke Energy Corporation.

COMPANY		Product Quality Score
	Southern Company	4/5
	NextEra Energy Resources	3.7/5
	Wells Fargo	3.4/5
	Duke Energy Corporation	2.9/5
	Florida Power and Light Company	1.5/5

Unlock Florida Power and Light Company Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Florida Power and Light Company Product Quality vs. Competitors data and gain insights into your customers today.

Florida Power and Light Company Pricing

Florida Power and Light Company ROI & Value For Money

1.5/5

Florida Power and Light Company has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Florida Power and Light Company's overall ROI score rated by its users and customers.

Florida Power and Light Company Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Utilities industry. The users from the Accounting industry think that they had the lowest ROI from Florida Power and Light Company.

Quick Insights into Florida Power and Light Company ROI

Florida Power and Light Company's ROI score was rated highest by customers from the Utilities industry, and rated lowest by customers from the Tech industry.

Sign Up to unlock insights into how customers have ranked Florida Power and Light Company's ROI score.

Ranked Florida Power and Light Company ROI the Highest

Utilities	2.6
1 to 2 Years	1.5
18-25	1.5

Ranked Florida Power and Light Company ROI the Lowest

Other	1.5
Over 10 Years	1.5
Tech	1.5

Florida Power and Light Company ROI Score by Gender

Florida Power and Light Company's ROI score was rated 1.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Florida Power and Light Company.

Male

1.5/5

Female

1.5/5

Florida Power and Light Company ROI Score by Ethnicity

Florida Power and Light Company's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Florida Power and Light Company.

Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Florida Power and Light Company ROI Score by Age

Florida Power and Light Company's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Florida Power and Light Company.

Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Florida Power and Light Company ROI Score by Usage

Florida Power and Light Company's ROI score was rated 1.5 stars by customers who have used Florida Power and Light Company's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Florida Power and Light Company ROI Score by Industry

Florida Power and Light Company's ROI score was rated the highest by Utilities industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Public Safety	1.5
Real Estate	1.5
Restaurants	1.5
Retail	1.5
Security and Investigations	1.5
Telecommunications	1.6
Utilities	2.6

Florida Power and Light Company Pricing vs. Competitors

Compared to its competitors, Florida Power and Light Company's ROI score is rated right below Duke Energy Corporation.

COMPANY		Pricing Score
	Southern Company	4/5
	NextEra Energy Resources	3.6/5
	Wells Fargo	3.4/5
	Duke Energy Corporation	2.7/5
	Florida Power and Light Company	1.5/5

Unlock Florida Power and Light Company ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Florida Power and Light Company ROI vs. Competitors data and gain insights into your customers today.

Florida Power and Light Company Customer Satisfaction (CSAT)

Florida Power and Light Company Customer Satisfaction (CSAT) Score

6 / 100

Florida Power and Light Company has an overall Customer Satisfaction score of 6 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	3%
Satisfied	3%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	12%
Very Dissatisfied	78%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

78%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Florida Power and Light Company Customer Satisfaction

Florida Power and Light Company's Customer Satisfaction score was rated highest by customers from the Utilities industry, and rated lowest by customers from the Security and Investigations industry.

Sign Up to unlock insights into how customers have ranked Florida Power and Light Company's Customer Satisfaction.

Ranked Florida Power and Light Company Customer Satisfaction the Highest

Utilities	60%
1 to 2 Years	13%
African American/Black	12%

Ranked Florida Power and Light Company Customer Satisfaction the Lowest

Less than 1 Year	0%
Native American	0%
Security and Investigations	0%

Florida Power and Light Company Customer Satisfaction Score by Gender

Male customers rated Florida Power and Light Company's Customer Satisfaction score 2 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Florida Power and Light Company.

4 / 100

Male

	Very Satisfied	2%
	Satisfied	2%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	12%
	Very Dissatisfied	82%

2 / 100

Female

	Very Satisfied	2%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	13%
	Very Dissatisfied	82%

Florida Power and Light Company Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Florida Power and Light Company's Customer Satisfaction (CSAT) score was rated 3% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Florida Power and Light Company.

3 / 100

Very Satisfied	2%
Satisfied	1%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	13%
Very Dissatisfied	82%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

82%

CSAT according to Hispanic or Latino

Florida Power and Light Company's Customer Satisfaction (CSAT) score was rated 7% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Florida Power and Light Company.

7 / 100

Very Satisfied	7%
Satisfied	0%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	14%
Very Dissatisfied	72%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

72%

CSAT according to African American/Black

Florida Power and Light Company's Customer Satisfaction (CSAT) score was rated 12% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Florida Power and Light Company.

12 / 100

Very Satisfied	12%
Satisfied	0%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	0%
Very Dissatisfied	75%

Very Satisfied

12%

Satisfied

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

75%

CSAT according to Asian or Pacific Islander

Florida Power and Light Company's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Florida Power and Light Company.

0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

CSAT according to Native American

Florida Power and Light Company's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Florida Power and Light Company.

0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

CSAT according to Other

Florida Power and Light Company's Customer Satisfaction (CSAT) score was rated 2% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Florida Power and Light Company.

2 / 100

Very Satisfied	0%
Satisfied	2%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	12%
Very Dissatisfied	80%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

80%

Florida Power and Light Company Customer Satisfaction Score by Age

Florida Power and Light Company's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Florida Power and Light Company.

100

Breakdown

Age

Score

18-25

26-30

31-35

36-40

41-45

46-50

51-55

56-60

61-65

66+

Florida Power and Light Company Customer Satisfaction Score by Usage

Florida Power and Light Company's Customer Satisfaction score was rated the highest by customers who have used Florida Power and Light Company's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	0
1 to 2 Years	13
2 to 5 Years	3
5 to 10 Years	0
Over 10 Years	6

Florida Power and Light Company Customer Satisfaction Score by Industry

Florida Power and Light Company's Customer Satisfaction score was rated the highest by Utilities industry customers, and the lowest by Security and Investigations industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Florida Power and Light Company Customer Satisfaction Score by Industry",
	"text": "Florida Power and Light Company's Customer Satisfaction score was rated the highest by Utilities industry customers, and the lowest by Security and Investigations industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 3,
			"stars": 0,
			"csatScore": 3,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 3
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Security and Investigations",
			"groupId": 560,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Security and Investigations customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Utilities",
			"groupId": 568,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Florida Power and Light Company's Customer Satisfaction score is  rated by Utilities customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 60
		}
	]
}

Tech	7
Accounting	0
Aerospace and Aviation	0
Architecture and Planning	16
Arts and Entertainment	0
Automotive and Transportation	0
Banking and Financial Services	0
Business and Consumer Services	0
Construction	0
Consumer Services	0
Education	0
Government and Public Policy	0
Healthcare, Hospitals and Medicine	3
Hospitality	0
Insurance	0
Legal	0
Military and Defense	0
Non-Profit	0
Energy and Manufacturing	0
Professional Services	0
Public Safety	0
Real Estate	0
Restaurants	0
Retail	0
Security and Investigations	0
Telecommunications	25
Utilities	60

Florida Power and Light Company Customer Satisfaction vs. Competitors

Compared to its competitors, Florida Power and Light Company's Customer Satisfaction score is rated right below Duke Energy Corporation.

COMPANY		Customer Satisfaction (CSAT) Score
	Southern Company	75%
	Wells Fargo	60%
	NextEra Energy Resources	54%
	Duke Energy Corporation	47%
	Florida Power and Light Company	6%

Unlock Florida Power and Light Company Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Florida Power and Light Company Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Florida Power and Light Company Customer Service

1.5/5

Florida Power and Light Company has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Florida Power and Light Company's overall Customer Service score rated by its users and customers.

About Florida Power and Light Company's Customer Service

Address

700 Universe Blvd. Juno Beach, Florida, NY

Website

https://www.fpl.com/

Quick Insights into Florida Power and Light Company Customer Service

Florida Power and Light Company's Customer Service score was rated highest by customers from the Utilities industry, and rated lowest by customers from the Tech industry.

Sign Up to unlock insights into how customers have ranked Florida Power and Light Company's Customer Service score.

Ranked Florida Power and Light Company Customer Service the Highest

Utilities	2.6
1 to 2 Years	1.5
18-25	1.5

Ranked Florida Power and Light Company Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Tech	1.5

Florida Power and Light Company Customer Service Score by Gender

Florida Power and Light Company's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Florida Power and Light Company.

Male

1.5/5

Female

1.5/5

Florida Power and Light Company Customer Service Score by Ethnicity

Florida Power and Light Company's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Florida Power and Light Company.

100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Florida Power and Light Company Customer Service Score by Age

Florida Power and Light Company's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Florida Power and Light Company.

100

Summary	Age	Customer Service Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Florida Power and Light Company Customer Service Score by Usage

Florida Power and Light Company's Customer Service score was rated 1.5 stars by customers who have used Florida Power and Light Company's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Florida Power and Light Company Customer Service Score by Industry

Florida Power and Light Company's Customer Service score was rated the highest by Utilities industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Business and Consumer Services	1.5
Construction	1.5
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Public Safety	1.5
Real Estate	1.5
Restaurants	1.6
Retail	1.5
Security and Investigations	1.5
Telecommunications	1.7
Utilities	2.6

Florida Power and Light Company Customer Service vs. Competitors

Compared to its competitors, Florida Power and Light Company's Customer Service score is rated right below Duke Energy Corporation.

COMPANY		Customer Service Score
	Southern Company	3.9/5
	NextEra Energy Resources	3.6/5
	Wells Fargo	3.5/5
	Duke Energy Corporation	2.8/5
	Florida Power and Light Company	1.5/5

Unlock Florida Power and Light Company Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Florida Power and Light Company Customer Service vs. Competitors data and gain insights into your customers today.

Florida Power and Light Company as an Employer

4.1/5

Florida Power and Light Company has a 4.1/5 stars for its overall company culture rated by their employees

top

20%

CEO of Florida Power and Light Company

Eric Silagy

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Florida Power and Light Company scored a -86 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Florida Power and Light Company would recommend the brand to a friend. ENPS measures how likely Florida Power and Light Company employees would recommend working at Florida Power and Light Company to a friend.

Net Promoter Score

-86

NPS Score

6%	Promoters
2%	Passive
92%	Detractors

Employee Net Promoter Score

eNPS Score

54%	Promoters
16%	Passive
30%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail