NextEra Energy Resources NPS & Customer Reviews

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NextEra Energy Resources

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NextEra Energy Resources

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About NextEra Energy Resources' Brand

Among its major competitors, NextEra Energy Resources is ranked in 2nd place for NPS while Exelon Corporation is 1st, and Duke Energy Corporation is 3rd.

Brand at a Glance

73%

Customer Loyalty

3.7/5

Product Quality

3.6/5

Pricing

3.6/5

Customer Service

NextEra Energy Resources Ranking

^#2 / 4 of its competitors

NextEra Energy Resources NPS

NextEra Energy Resources's Net Promoter Score (NPS) is a 17 with 53% Promoters, 11% Passives, and 36% Detractors. Net Promoter Score tracks whether NextEra Energy Resources's customers would recommend using the product based on a scale of -100 to 100.

NextEra Energy Resources Overall NPS

NPS

53%	Promoters
11%	Passives
36%	Detractors

NextEra Energy Resources NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2022 30	Oct 2022	30
Nov 2022 34	Nov 2022	34
Dec 2022 29	Dec 2022	29
Jan 2023 34	Jan 2023	34
Feb 2023 29	Feb 2023	29
Mar 2023 30	Mar 2023	30
May 2023 21	May 2023	21
Aug 2023 19	Aug 2023	19
Oct 2023 21	Oct 2023	21
Jan 2024 16	Jan 2024	16
Jun 2024 14	Jun 2024	14
Mar 2025 16	Mar 2025	16

How Other Brands Compare

NextEra Energy Resources is ranked second for NPS among its competitors. Exelon Corporation and Duke Energy Corporation come in first and third, with Florida Power and Light Company coming in at #4.

	NextEra Energy Resources	Duke Energy Corporation	Exelon Corporation	Florida Power and Light Company
Global Ranking	#-	#338	#586	#-
NPS	17	-21	21	-86
Valuation Updated every 24 hours for public companies	-	$75.41B	$42.89B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

NextEra Energy Resources NPS by Gender

Female customers rated NextEra Energy Resources's NPS 75 points higher than Male customers.

Male

NextEra Energy Resources's NPS was rated by Male customers on Comparably.

40%

Promoters

20%

Passives

40%

Detractors

Female

NextEra Energy Resources's NPS was rated 75 by Female customers on Comparably.

75%

Promoters

25%

Passives

Detractors

NextEra Energy Resources NPS by Ethnicity

NextEra Energy Resources's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
African American/Black 67	African American/Black	67
Other -34	Other	-34

NextEra Energy Resources NPS by Age

NextEra Energy Resources's NPS was rated 0 points by customers ages 18-25 and customers ages 36-40 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

34%

33%

36-40

33%

34%

33%

NextEra Energy Resources NPS by Usage

NextEra Energy Resources's NPS was rated the highest by customers who have used NextEra Energy Resources's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years 100	1 to 2 Years	100

NextEra Energy Resources NPS vs. Competitors

Compared to its competitors, NextEra Energy Resources's NPS is rated right above Southern Made, and is preceded by Exelon Corporation.

COMPANY		NPS Score
	Exelon Corporation	21
	NextEra Energy Resources	17
	Southern Made	N/A
	Duke Energy Corporation	-21
	Florida Power and Light Company	-86

NextEra Energy Resources Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of NextEra Energy Resources users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

73%

27%

NextEra Energy Resources Customer Loyalty Score by Gender

Female customers rated NextEra Energy Resources's Customer Loyalty score 18% higher than Male customers.

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Male

82%

Yes

Female

100%

Yes

NextEra Energy Resources Customer Loyalty Score by Ethnicity

NextEra Energy Resources's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

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100

out of 100

African American/Black

out of 100

Other

NextEra Energy Resources Customer Loyalty Score by Age

NextEra Energy Resources's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
36-40 70%	36-40	70%

NextEra Energy Resources Customer Loyalty Score by Usage

NextEra Energy Resources's Customer Loyalty score was rated 100% by customers who have used NextEra Energy Resources's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

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Less than 1 Year	100%
1 to 2 Years	100%

NextEra Energy Resources Customer Loyalty Score by Industry

NextEra Energy Resources's Customer Loyalty score was rated 78% by Tech industry customers.

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Tech	78%

NextEra Energy Resources Customer Loyalty vs. Competitors

Compared to its competitors, NextEra Energy Resources's Customer Loyalty score is rated right above Florida Power and Light Company, and is preceded by Exelon Corporation.

COMPANY		Customer Loyalty Score
	Duke Energy Corporation	82%
	Exelon Corporation	77%
	NextEra Energy Resources	73%
	Florida Power and Light Company	68%
	Southern Made	N/A

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NextEra Energy Resources Product Quality

3.7/5

NextEra Energy Resources has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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NextEra Energy Resources Product Information

NextEra Energy Resources’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated NextEra Energy Resources's product the highest.

Website: http://www.nexteraenergy.com/

Company Size: 10,000+ Employees

Quick Insights into NextEra Energy Resources Product Quality

NextEra Energy Resources's Product Quality score was rated highest by Female customers, and rated lowest by customers ages 36-40.

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Ranked NextEra Energy Resources Product Quality the Highest

Female	4.7
1 to 2 Years	4.6
African American/Black	4.6

Ranked NextEra Energy Resources Product Quality the Lowest

Male	3.2
Other	2.6
36-40	2.3

NextEra Energy Resources Product Quality Score by Gender

Female customers rated NextEra Energy Resources's Product Quality score 1.5 stars higher than Male customers.

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Male

3.2/5

Female

4.7/5

NextEra Energy Resources Product Quality Score by Ethnicity

NextEra Energy Resources's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
African American/Black 4.6	African American/Black	4.6
Other 2.6	Other	2.6

NextEra Energy Resources Product Quality Score by Age

NextEra Energy Resources's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 3.8	18-25	3.8
36-40 2.3	36-40	2.3

NextEra Energy Resources Product Quality Score by Usage

NextEra Energy Resources's Product Quality score was rated the highest by customers who have used NextEra Energy Resources's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.8
1 to 2 Years	4.6

NextEra Energy Resources Product Quality Score by Industry

NextEra Energy Resources's Product Quality score was rated 2.7 stars by Tech industry customers.

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Tech	2.7

NextEra Energy Resources Product Quality vs. Competitors

Compared to its competitors, NextEra Energy Resources's Product Quality score is rated right above Exelon Corporation.

COMPANY		Product Quality Score
	NextEra Energy Resources	3.7/5
	Exelon Corporation	3.5/5
	Duke Energy Corporation	2.9/5
	Florida Power and Light Company	1.5/5
	Southern Made	N/A

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NextEra Energy Resources Pricing

NextEra Energy Resources ROI & Value For Money

3.6/5

NextEra Energy Resources has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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NextEra Energy Resources Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into NextEra Energy Resources ROI

NextEra Energy Resources's ROI score was rated highest by customers who have used NextEra Energy Resources's products/services for 1 to 2 Years, and rated lowest by Other customers.

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Ranked NextEra Energy Resources ROI the Highest

1 to 2 Years	4.5
Female	4.1
African American/Black	3.8

Ranked NextEra Energy Resources ROI the Lowest

Less than 1 Year	3.3
18-25	3
Other	2.6

NextEra Energy Resources ROI Score by Gender

Female customers rated NextEra Energy Resources's ROI score 0.4 stars higher than Male customers.

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Male

3.7/5

Female

4.1/5

NextEra Energy Resources ROI Score by Ethnicity

NextEra Energy Resources's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
African American/Black 3.8	African American/Black	3.8
Other 2.6	Other	2.6

NextEra Energy Resources ROI Score by Age

NextEra Energy Resources's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 3	18-25	3
36-40 3.5	36-40	3.5

NextEra Energy Resources ROI Score by Usage

NextEra Energy Resources's ROI score was rated the highest by customers who have used NextEra Energy Resources's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.3
1 to 2 Years	4.5

NextEra Energy Resources ROI Score by Industry

NextEra Energy Resources's ROI score was rated 3.4 stars by Tech industry customers.

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Tech	3.4

NextEra Energy Resources Pricing vs. Competitors

Compared to its competitors, NextEra Energy Resources's ROI score is rated right above Duke Energy Corporation, and is preceded by Exelon Corporation.

COMPANY		Pricing Score
	Exelon Corporation	3.7/5
	NextEra Energy Resources	3.6/5
	Duke Energy Corporation	2.7/5
	Florida Power and Light Company	1.5/5
	Southern Made	N/A

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NextEra Energy Resources Customer Satisfaction (CSAT)

NextEra Energy Resources Customer Satisfaction (CSAT) Score

54 / 100

NextEra Energy Resources has an overall Customer Satisfaction score of 54 rated by its users and customers.

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Very Satisfied	36%
Satisfied	18%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	6%
Very Dissatisfied	29%

Very Satisfied

36%

Satisfied

18%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

29%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into NextEra Energy Resources Customer Satisfaction

NextEra Energy Resources's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Other customers.

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Ranked NextEra Energy Resources Customer Satisfaction the Highest

Female	75%
1 to 2 Years	67%
Tech	50%

Ranked NextEra Energy Resources Customer Satisfaction the Lowest

Male	40%
Other	33%

NextEra Energy Resources Customer Satisfaction Score by Gender

Female customers rated NextEra Energy Resources's Customer Satisfaction score 35 points higher than Male customers.

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40 / 100

Male

	Very Satisfied	20%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	20%
	Very Dissatisfied	40%

75 / 100

Female

	Very Satisfied	50%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	25%

NextEra Energy Resources Customer Satisfaction Score by Ethnicity

African American/Black
33%
Other
33%

CSAT according to African American/Black

NextEra Energy Resources' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.

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33 / 100

Very Satisfied	0%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

67%

CSAT according to Other

NextEra Energy Resources' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	34%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

34%

NextEra Energy Resources Customer Satisfaction Score by Age

NextEra Energy Resources's Customer Satisfaction score was rated 34 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

34%

NextEra Energy Resources Customer Satisfaction Score by Usage

NextEra Energy Resources's Customer Satisfaction score was rated 67 points by customers who have used NextEra Energy Resources's products/services for 1 to 2 Years.

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1 to 2 Years	67

NextEra Energy Resources Customer Satisfaction Score by Industry

NextEra Energy Resources's Customer Satisfaction score was rated 50 points by Tech industry customers.

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Tech	50

NextEra Energy Resources Customer Satisfaction vs. Competitors

Compared to its competitors, NextEra Energy Resources's Customer Satisfaction score is rated right above Duke Energy Corporation, and is preceded by Exelon Corporation.

COMPANY		Customer Satisfaction (CSAT) Score
	Exelon Corporation	65%
	NextEra Energy Resources	54%
	Duke Energy Corporation	47%
	Florida Power and Light Company	6%
	Southern Made	0%

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NextEra Energy Resources Customer Service

3.6/5

NextEra Energy Resources has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About NextEra Energy Resources's Customer Service

Website

http://www.nexteraenergy.com/

Quick Insights into NextEra Energy Resources Customer Service

NextEra Energy Resources's Customer Service score was rated highest by customers who have used NextEra Energy Resources's products/services for 1 to 2 Years, and rated lowest by Other customers.

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Ranked NextEra Energy Resources Customer Service the Highest

1 to 2 Years	4.5
Female	4.1
African American/Black	3.8

Ranked NextEra Energy Resources Customer Service the Lowest

Less than 1 Year	3.3
18-25	3
Other	2.6

NextEra Energy Resources Customer Service Score by Gender

Female customers rated NextEra Energy Resources's Customer Service score 0.4 stars higher than Male customers.

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Male

3.7/5

Female

4.1/5

NextEra Energy Resources Customer Service Score by Ethnicity

NextEra Energy Resources's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
African American/Black 3.8	African American/Black	3.8
Other 2.6	Other	2.6

NextEra Energy Resources Customer Service Score by Age

NextEra Energy Resources's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

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100

Summary	Age	Customer Service Score
18-25 3	18-25	3
36-40 3.5	36-40	3.5

NextEra Energy Resources Customer Service Score by Usage

NextEra Energy Resources's Customer Service score was rated the highest by customers who have used NextEra Energy Resources's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.3
1 to 2 Years	4.5

NextEra Energy Resources Customer Service Score by Industry

NextEra Energy Resources's Customer Service score was rated 3.4 stars by Tech industry customers.

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Tech	3.4

NextEra Energy Resources Customer Service vs. Competitors

Compared to its competitors, NextEra Energy Resources's Customer Service score is rated right above Duke Energy Corporation, and is preceded by Exelon Corporation.

COMPANY		Customer Service Score
	Exelon Corporation	3.6/5
	NextEra Energy Resources	3.6/5
	Duke Energy Corporation	2.8/5
	Florida Power and Light Company	1.5/5
	Southern Made	N/A

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NextEra Energy Resources as an Employer

3.9/5

NextEra Energy Resources has a 3.9/5 stars for its overall company culture rated by their employees

top

30%

CEO of NextEra Energy Resources

Armando Pimentel

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

NextEra Energy Resources scored a 17 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of NextEra Energy Resources would recommend the brand to a friend. ENPS measures how likely NextEra Energy Resources employees would recommend working at NextEra Energy Resources to a friend.

Net Promoter Score

NPS Score

53%	Promoters
11%	Passive
36%	Detractors

Employee Net Promoter Score

eNPS Score

44%	Promoters
12%	Passive
44%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail