60
NPS
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Chesapeake Energy
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About Chesapeake Energy's Brand
Chesapeake Energy is a petroleum and natural gas exploration and production company.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Chesapeake Energy NPS
Chesapeake Energy's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Chesapeake Energy's customers would recommend using the product based on a scale of -100 to 100.
Chesapeake Energy Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Chesapeake Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Apr 2025 50 | Apr 2025 | 50 |
Dec 2025 60 | Dec 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chesapeake Energy Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Chesapeake Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chesapeake Energy Product Quality
3.2/5
Chesapeake Energy has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Chesapeake Energy's overall Product Quality score rated by its users and customers.
Chesapeake Energy Product Information
Chesapeake Energy’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://chk.com
- Company Size
- 10,000+ Employees
Industry
Energy
Chesapeake Energy Pricing
Chesapeake Energy ROI & Value For Money
2.5/5
Chesapeake Energy has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Chesapeake Energy's overall ROI score rated by its users and customers.
Chesapeake Energy Customer Satisfaction (CSAT)
Chesapeake Energy Customer Satisfaction (CSAT) Score
80 / 100
Chesapeake Energy has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chesapeake Energy Customer Service
2.5/5
Chesapeake Energy has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Chesapeake Energy's overall Customer Service score rated by its users and customers.
About Chesapeake Energy's Customer Service
Address
6100 N. Western Avenue, Oklahoma City, OK
Website
http://chk.com
Phone Number
(877)245-1427
Chesapeake Energy as an Employer
2.2/5
Chesapeake Energy has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Chesapeake Energy scored a 60 for Net Promoter Score and a -78 for Employee Net Promoter Score. NPS gauges how likely a customer of Chesapeake Energy would recommend the brand to a friend. ENPS measures how likely Chesapeake Energy employees would recommend working at Chesapeake Energy to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-78
eNPS Score
| 0% | Promoters |
|---|---|
| 22% | Passive |
| 78% | Detractors |
