-23
NPS
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NiSource
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About NiSource's Brand
NiSource (NYSE: NI) helps energize the lives of its nearly 4 million natural gas and electric customers across seven states. Among its major competitors, NiSource is ranked in 3rd place for NPS while WEC Energy Group is 1st, and Duke Energy Corporation is 2nd.Their current market cap is $9.43B
Brand at a Glance
72%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
NiSource Ranking
- #3 / 4 of its competitors
NiSource NPS
NiSource's Net Promoter Score (NPS) is a -23 with 30% Promoters, 17% Passives, and 53% Detractors. Net Promoter Score tracks whether NiSource's customers would recommend using the product based on a scale of -100 to 100.
NiSource Overall NPS
| 30% | Promoters |
|---|---|
| 17% | Passives |
| 53% | Detractors |
NiSource NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -5 | Apr 2024 | -5 |
May 2024 -8 | May 2024 | -8 |
Jun 2024 -9 | Jun 2024 | -9 |
Jul 2024 -9 | Jul 2024 | -9 |
Oct 2024 -12 | Oct 2024 | -12 |
Nov 2024 -7 | Nov 2024 | -7 |
Apr 2025 -9 | Apr 2025 | -9 |
Sep 2025 -12 | Sep 2025 | -12 |
Oct 2025 -14 | Oct 2025 | -14 |
Nov 2025 -12 | Nov 2025 | -12 |
Dec 2025 -15 | Dec 2025 | -15 |
Jan 2026 -23 | Jan 2026 | -23 |
How Other Brands Compare
NiSource is ranked third for NPS among its competitors. WEC Energy Group and Duke Energy Corporation come in first and second, with American Electric Power coming in at #4. Among those competitors, it is the lowest valued company behind Duke Energy Corporation.
NiSource |  Duke Energy Corporation |  American Electric Power |  WEC Energy Group | |
| Global Ranking | #- | #338 | #- | #- |
| NPS | -23 | -21 | -44 | -14 |
| Valuation Updated every 24 hours for public companies | $9.43B | $75.41B | $42.48B | $27.55B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NiSource NPS by Gender
Male customers rated NiSource's NPS 38 points higher than Female customers.
Male
-28
NiSource's NPS was rated -28 by Male customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Female
-66
NiSource's NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
NiSource NPS by Ethnicity
NiSource's NPS was rated -39 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
NiSource NPS by Age
NiSource's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
NiSource NPS by Usage
NiSource's NPS was rated the highest by customers who have used NiSource's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years -17 | Over 10 Years | -17 |
NiSource NPS vs. Competitors
Compared to its competitors, NiSource's NPS is rated right above American Electric Power, and is preceded by Duke Energy Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| WEC Energy Group | -14 |
| Duke Energy Corporation | -21 |
| NiSource | -23 |
| American Electric Power | -44 |
 | SCANA Corporation | -53 |
 | CenterPoint Energy | -61 |
NiSource Customer Reviews
Out of the 2 NiSource customer reviews 1 was positive and 1 was constructive. NiSource customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
NiSource Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of NiSource users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NiSource Customer Loyalty Score by Gender
Female customers rated NiSource's Customer Loyalty score 15% higher than Male customers.
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Male
55%
Yes
Female
70%
Yes
NiSource Customer Loyalty Score by Ethnicity
NiSource's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NiSource.
61
out of 100
Caucasian
NiSource Customer Loyalty Score by Age
NiSource's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 10% | 26-30 | 10% |
51-55 82% | 51-55 | 82% |
NiSource Customer Loyalty Score by Usage
NiSource's Customer Loyalty score was rated the highest by customers who have used NiSource's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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NiSource Customer Loyalty Score by Industry
NiSource's Customer Loyalty score was rated 55% by Tech industry customers.
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NiSource Customer Loyalty vs. Competitors
Compared to its competitors, NiSource's Customer Loyalty score is rated right above SCANA Corporation, and is preceded by Duke Energy Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Duke Energy Corporation | 82% |
| NiSource | 72% |
| SCANA Corporation | 71% |
| CenterPoint Energy | 66% |
| WEC Energy Group | 64% |
| American Electric Power | 64% |
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NiSource Product Quality
2.9/5
NiSource has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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NiSource Product Information
NiSource’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated NiSource's product the highest.
- Website
- http://www.nisource.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Quick Insights into NiSource Product Quality
NiSource's Product Quality score was rated highest by customers who have used NiSource's products/services for Over 10 Years, and rated lowest by customers ages 26-30.
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Ranked NiSource Product Quality the Highest
Ranked NiSource Product Quality the Lowest
NiSource Product Quality Score by Gender
Male customers rated NiSource's Product Quality score 0.3 stars higher than Female customers.
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Male
2.9/5
Female
2.6/5
NiSource Product Quality Score by Ethnicity
NiSource's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
NiSource Product Quality Score by Age
NiSource's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.8 | 26-30 | 1.8 |
51-55 3 | 51-55 | 3 |
NiSource Product Quality Score by Usage
NiSource's Product Quality score was rated the highest by customers who have used NiSource's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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NiSource Product Quality Score by Industry
NiSource's Product Quality score was rated 2.7 stars by Tech industry customers.
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NiSource Product Quality vs. Competitors
Compared to its competitors, NiSource's Product Quality score is rated right above American Electric Power, and is preceded by Duke Energy Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| WEC Energy Group | 3.2/5 |
| Duke Energy Corporation | 2.9/5 |
| NiSource | 2.9/5 |
| American Electric Power | 2.7/5 |
| CenterPoint Energy | 2.2/5 |
| SCANA Corporation | 2/5 |
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NiSource Pricing
NiSource ROI & Value For Money
2.7/5
NiSource has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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NiSource Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into NiSource ROI
NiSource's ROI score was rated highest by customers who have used NiSource's products/services for Less than 1 Year, and rated lowest by customers ages 26-30.
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Ranked NiSource ROI the Highest
Ranked NiSource ROI the Lowest
NiSource ROI Score by Gender
Male customers rated NiSource's ROI score 0.8 stars higher than Female customers.
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Male
2.9/5
Female
2.1/5
NiSource ROI Score by Ethnicity
NiSource's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
NiSource ROI Score by Age
NiSource's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
51-55 2.5 | 51-55 | 2.5 |
NiSource ROI Score by Usage
NiSource's ROI score was rated the highest by customers who have used NiSource's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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NiSource ROI Score by Industry
NiSource's ROI score was rated 2.5 stars by Tech industry customers.
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NiSource Pricing vs. Competitors
Compared to its competitors, NiSource's ROI score is rated right above American Electric Power, and is preceded by Duke Energy Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| WEC Energy Group | 3.4/5 |
| Duke Energy Corporation | 2.7/5 |
| NiSource | 2.7/5 |
| American Electric Power | 2.5/5 |
| CenterPoint Energy | 1.9/5 |
| SCANA Corporation | 1.7/5 |
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NiSource Customer Satisfaction (CSAT)
NiSource Customer Satisfaction (CSAT) Score
41 / 100
NiSource has an overall Customer Satisfaction score of 41 rated by its users and customers.
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Very Satisfied
19%
Satisfied
22%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
6%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NiSource Customer Satisfaction
NiSource's Customer Satisfaction score was rated highest by customers who have used NiSource's products/services for Over 10 Years, and rated lowest by customers who have used NiSource's products/services for Less than 1 Year.
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Ranked NiSource Customer Satisfaction the Highest
Ranked NiSource Customer Satisfaction the Lowest
NiSource Customer Satisfaction Score by Gender
Female customers rated NiSource's Customer Satisfaction score 7 points higher than Male customers.
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43 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 0% | |
Very Dissatisfied | 28% |
50 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
NiSource Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NiSource's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
NiSource Customer Satisfaction Score by Age
NiSource's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 51-55 | 60% |
NiSource Customer Satisfaction Score by Usage
NiSource's Customer Satisfaction score was rated the highest by customers who have used NiSource's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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NiSource Customer Satisfaction Score by Industry
NiSource's Customer Satisfaction score was rated 34 points by Tech industry customers.
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"title": "NiSource Customer Satisfaction Score by Industry",
"text": "NiSource's Customer Satisfaction score was rated 34 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "NiSource's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}NiSource Customer Satisfaction vs. Competitors
Compared to its competitors, NiSource's Customer Satisfaction score is rated right above American Electric Power, and is preceded by Duke Energy Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WEC Energy Group | 73% |
| Duke Energy Corporation | 47% |
| NiSource | 41% |
| American Electric Power | 30% |
| SCANA Corporation | 24% |
| CenterPoint Energy | 20% |
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NiSource Customer Service
2.8/5
NiSource has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About NiSource's Customer Service
Address
Merrillville, IN
Website
http://www.nisource.com/
Phone Number
1(800)344-4077
Quick Insights into NiSource Customer Service
NiSource's Customer Service score was rated highest by customers who have used NiSource's products/services for Less than 1 Year, and rated lowest by customers ages 26-30.
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Ranked NiSource Customer Service the Highest
Ranked NiSource Customer Service the Lowest
NiSource Customer Service Score by Gender
Male customers rated NiSource's Customer Service score 0.5 stars higher than Female customers.
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Male
2.7/5
Female
2.2/5
NiSource Customer Service Score by Ethnicity
NiSource's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
NiSource Customer Service Score by Age
NiSource's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
51-55 2.6 | 51-55 | 2.6 |
NiSource Customer Service Score by Usage
NiSource's Customer Service score was rated the highest by customers who have used NiSource's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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NiSource Customer Service Score by Industry
NiSource's Customer Service score was rated 2.6 stars by Tech industry customers.
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NiSource Customer Service vs. Competitors
Compared to its competitors, NiSource's Customer Service score is rated right above Duke Energy Corporation, and is preceded by WEC Energy Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| WEC Energy Group | 3.1/5 |
| NiSource | 2.8/5 |
| Duke Energy Corporation | 2.8/5 |
| American Electric Power | 2.4/5 |
| CenterPoint Energy | 1.9/5 |
| SCANA Corporation | 1.7/5 |
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NiSource as an Employer
3.8/5
NiSource has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
NiSource scored a -23 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of NiSource would recommend the brand to a friend. ENPS measures how likely NiSource employees would recommend working at NiSource to a friend.
Net Promoter Score
-23
NPS Score
| 30% | Promoters |
|---|---|
| 17% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
