32
NPS
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LG Chem
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About LG Chem's Brand
LG Chem is a chemical company in South Korea. Among its major competitors, LG Chem is ranked in 1st place for NPS while Tesla is 2nd, and AES is 3rd.
Brand at a Glance
71%
Customer Loyalty
3.6/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
LG Chem Ranking
- #1 / 3 of its competitors
LG Chem NPS
LG Chem's Net Promoter Score (NPS) is a 32 with 61% Promoters, 10% Passives, and 29% Detractors. Net Promoter Score tracks whether LG Chem's customers would recommend using the product based on a scale of -100 to 100.
LG Chem Overall NPS
| 61% | Promoters |
|---|---|
| 10% | Passives |
| 29% | Detractors |
LG Chem NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 50 | Mar 2022 | 50 |
Sep 2022 54 | Sep 2022 | 54 |
Nov 2022 59 | Nov 2022 | 59 |
Jan 2023 54 | Jan 2023 | 54 |
Mar 2023 57 | Mar 2023 | 57 |
Apr 2023 46 | Apr 2023 | 46 |
Jul 2023 37 | Jul 2023 | 37 |
Oct 2023 40 | Oct 2023 | 40 |
Nov 2023 34 | Nov 2023 | 34 |
Jan 2024 37 | Jan 2024 | 37 |
Mar 2024 30 | Mar 2024 | 30 |
Dec 2024 32 | Dec 2024 | 32 |
How Other Brands Compare
LG Chem is ranked first for NPS among its competitors. Tesla and AES come in second and third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LG Chem NPS by Gender
LG Chem's NPS was rated 34 by Male customers on Comparably.
Male
34
LG Chem's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
LG Chem's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
LG Chem NPS by Ethnicity
LG Chem's NPS was rated 100 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
LG Chem Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of LG Chem users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LG Chem Customer Loyalty Score by Gender
LG Chem's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
LG Chem Customer Loyalty Score by Ethnicity
LG Chem's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LG Chem.
100
out of 100
Asian or Pacific Islander
LG Chem Customer Loyalty Score by Industry
LG Chem's Customer Loyalty score was rated 100% by Tech industry customers.
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LG Chem Customer Loyalty vs. Competitors
Compared to its competitors, LG Chem's Customer Loyalty score is rated right below Tesla.
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LG Chem Product Quality
3.6/5
LG Chem has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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LG Chem Product Information
LG Chem’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated LG Chem's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
SaaS
Quick Insights into LG Chem Product Quality
LG Chem's Product Quality score was rated highest by Asian or Pacific Islander customers.
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Ranked LG Chem Product Quality the Highest
LG Chem Product Quality Score by Gender
LG Chem's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
LG Chem Product Quality Score by Ethnicity
LG Chem's Product Quality score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LG Chem.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
LG Chem Product Quality Score by Industry
LG Chem's Product Quality score was rated 4.6 stars by Tech industry customers.
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LG Chem Product Quality vs. Competitors
Compared to its competitors, LG Chem's Product Quality score is rated right below AES.
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LG Chem Pricing
LG Chem ROI & Value For Money
4/5
LG Chem has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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LG Chem Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into LG Chem ROI
LG Chem's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked LG Chem ROI the Highest
LG Chem ROI Score by Gender
LG Chem's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
LG Chem ROI Score by Ethnicity
LG Chem's ROI score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LG Chem.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
LG Chem ROI Score by Industry
LG Chem's ROI score was rated 4.3 stars by Tech industry customers.
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LG Chem Pricing vs. Competitors
Compared to its competitors, LG Chem's ROI score is rated right above Tesla.
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LG Chem Customer Satisfaction (CSAT)
LG Chem Customer Satisfaction (CSAT) Score
54 / 100
LG Chem has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
9%
Neither Satisfied nor Dissatisfied
37%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LG Chem Customer Satisfaction
LG Chem's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
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Ranked LG Chem Customer Satisfaction the Highest
LG Chem Customer Satisfaction Score by Gender
LG Chem's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
LG Chem Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
LG Chem's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
LG Chem Customer Satisfaction Score by Industry
LG Chem's Customer Satisfaction score was rated 67 points by Tech industry customers.
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"title": "LG Chem Customer Satisfaction Score by Industry",
"text": "LG Chem's Customer Satisfaction score was rated 67 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "LG Chem's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}LG Chem Customer Satisfaction vs. Competitors
Compared to its competitors, LG Chem's Customer Satisfaction score is rated right below AES.
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LG Chem Customer Service
4.1/5
LG Chem has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About LG Chem's Customer Service
Address
Guy, TX
Website
http://www.lgchem.com/global/main
Phone Number
+82 2-3773-7210
Quick Insights into LG Chem Customer Service
LG Chem's Customer Service score was rated highest by Asian or Pacific Islander customers.
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Ranked LG Chem Customer Service the Highest
LG Chem Customer Service Score by Gender
LG Chem's Customer Service score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
LG Chem Customer Service Score by Ethnicity
LG Chem's Customer Service score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LG Chem.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
LG Chem Customer Service Score by Industry
LG Chem's Customer Service score was rated 4.3 stars by Tech industry customers.
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LG Chem Customer Service vs. Competitors
Compared to its competitors, LG Chem's Customer Service score is rated right above Tesla.
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Consumer vs. Employees
LG Chem scored a 32 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of LG Chem would recommend the brand to a friend. ENPS measures how likely LG Chem employees would recommend working at LG Chem to a friend.
Net Promoter Score
32
NPS Score
| 61% | Promoters |
|---|---|
| 10% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 16% | Promoters |
|---|---|
| 28% | Passive |
| 56% | Detractors |
