21
NPS
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Crane & Co.
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About Crane & Co. Brand
Crane Co is a manufacturing of engineered industrial products.
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
Crane & Co. NPS
Crane & Co.'s Net Promoter Score (NPS) is a 21 with 57% Promoters, 7% Passives, and 36% Detractors. Net Promoter Score tracks whether Crane & Co.'s customers would recommend using the product based on a scale of -100 to 100.
Crane & Co. Overall NPS
| 57% | Promoters |
|---|---|
| 7% | Passives |
| 36% | Detractors |
Crane & Co. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Dec 2020 33 | Dec 2020 | 33 |
Apr 2021 50 | Apr 2021 | 50 |
Sep 2021 60 | Sep 2021 | 60 |
Mar 2022 67 | Mar 2022 | 67 |
Sep 2022 43 | Sep 2022 | 43 |
Nov 2022 11 | Nov 2022 | 11 |
Feb 2023 0 | Feb 2023 | 0 |
Apr 2023 9 | Apr 2023 | 9 |
Nov 2023 9 | Nov 2023 | 9 |
Mar 2024 14 | Mar 2024 | 14 |
Nov 2024 22 | Nov 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crane & Co. Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Crane & Co. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Crane & Co. Product Quality
3.5/5
Crane & Co. has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Crane & Co. Product Information
Crane & Co.’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Manufacturing
Crane & Co. Pricing
Crane & Co. ROI & Value For Money
3.3/5
Crane & Co. has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Crane & Co. Customer Satisfaction (CSAT)
Crane & Co. Customer Satisfaction (CSAT) Score
86 / 100
Crane & Co. has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crane & Co. Customer Service
3.1/5
Crane & Co. has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Crane & Co.'s Customer Service
Address
100 First Stamford Place, Stamford, CT
Website
http://www.craneco.com/index.html
Phone Number
203-363-7300
Crane & Co. as an Employer
2.8/5
Crane & Co. has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Crane & Co. scored a 21 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Crane & Co. would recommend the brand to a friend. ENPS measures how likely Crane & Co. employees would recommend working at Crane & Co. to a friend.
Net Promoter Score
21
NPS Score
| 57% | Promoters |
|---|---|
| 7% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 37% | Promoters |
|---|---|
| 15% | Passive |
| 48% | Detractors |
