17
NPS
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ONE Gas
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About ONE Gas' Brand
Brand at a Glance
74%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
ONE Gas NPS
ONE Gas's Net Promoter Score (NPS) is a 17 with 52% Promoters, 13% Passives, and 35% Detractors. Net Promoter Score tracks whether ONE Gas's customers would recommend using the product based on a scale of -100 to 100.
ONE Gas Overall NPS
| 52% | Promoters |
|---|---|
| 13% | Passives |
| 35% | Detractors |
ONE Gas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 50 | Jul 2022 | 50 |
Aug 2022 27 | Aug 2022 | 27 |
Sep 2022 17 | Sep 2022 | 17 |
Oct 2022 16 | Oct 2022 | 16 |
Apr 2023 22 | Apr 2023 | 22 |
Jun 2023 27 | Jun 2023 | 27 |
Jul 2023 31 | Jul 2023 | 31 |
Oct 2023 39 | Oct 2023 | 39 |
May 2024 25 | May 2024 | 25 |
Aug 2024 19 | Aug 2024 | 19 |
Mar 2025 22 | Mar 2025 | 22 |
Jul 2025 18 | Jul 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ONE Gas NPS by Gender
ONE Gas's NPS was rated -34 by Male customers on Comparably.
Male
-34
ONE Gas's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
ONE Gas's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ONE Gas NPS by Ethnicity
ONE Gas's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
ONE Gas Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of ONE Gas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ONE Gas Customer Loyalty Score by Gender
ONE Gas's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
ONE Gas Customer Loyalty Score by Ethnicity
ONE Gas's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ONE Gas.
46
out of 100
Caucasian
ONE Gas Product Quality
3.8/5
ONE Gas has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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ONE Gas Product Information
ONE Gas’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.onegas.com
Quick Insights into ONE Gas Product Quality
ONE Gas's Product Quality score was rated highest by Male customers.
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Ranked ONE Gas Product Quality the Highest
ONE Gas Product Quality Score by Gender
ONE Gas's Product Quality score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ONE Gas.
Male
2.8/5
Female
N/A
ONE Gas Product Quality Score by Ethnicity
ONE Gas's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ONE Gas.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
ONE Gas Pricing
ONE Gas ROI & Value For Money
3.4/5
ONE Gas has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into ONE Gas ROI
ONE Gas's ROI score was rated highest by Male customers.
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Ranked ONE Gas ROI the Highest
ONE Gas ROI Score by Gender
ONE Gas's ROI score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
ONE Gas ROI Score by Ethnicity
ONE Gas's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ONE Gas.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
ONE Gas Customer Satisfaction (CSAT)
ONE Gas Customer Satisfaction (CSAT) Score
62 / 100
ONE Gas has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
6%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
6%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ONE Gas Customer Satisfaction
ONE Gas's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked ONE Gas Customer Satisfaction the Highest
ONE Gas Customer Satisfaction Score by Gender
ONE Gas's Customer Satisfaction score was rated 20 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ONE Gas.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
ONE Gas Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ONE Gas' Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ONE Gas.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
20%
ONE Gas Customer Service
3.3/5
ONE Gas has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About ONE Gas's Customer Service
Website
http://www.onegas.com
Quick Insights into ONE Gas Customer Service
ONE Gas's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked ONE Gas' Customer Service score.
Ranked ONE Gas Customer Service the Highest
ONE Gas Customer Service Score by Gender
ONE Gas's Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ONE Gas.
Male
2.7/5
Female
N/A
ONE Gas Customer Service Score by Ethnicity
ONE Gas's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ONE Gas.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
ONE Gas as an Employer
2.7/5
ONE Gas has a 2.7/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
ONE Gas scored a 17 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of ONE Gas would recommend the brand to a friend. ENPS measures how likely ONE Gas employees would recommend working at ONE Gas to a friend.
Net Promoter Score
17
NPS Score
| 52% | Promoters |
|---|---|
| 13% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 42% | Promoters |
|---|---|
| 9% | Passive |
| 49% | Detractors |
