-34
NPS
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Talen Energy Corp.
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About Talen Energy Corp. Brand
Talen Energy Corp. operates as an energy and power generation and marketing company in North America.
Brand at a Glance
10%
Customer Loyalty
2.8/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Talen Energy Corp. NPS
Talen Energy Corp.'s Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Talen Energy Corp.'s customers would recommend using the product based on a scale of -100 to 100.
Talen Energy Corp. Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Talen Energy Corp. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Apr 2021 -100 | Apr 2021 | -100 |
Jul 2023 -33 | Jul 2023 | -33 |
Aug 2023 -50 | Aug 2023 | -50 |
Apr 2024 -20 | Apr 2024 | -20 |
Nov 2025 -33 | Nov 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Talen Energy Corp. Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Talen Energy Corp. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Talen Energy Corp. Product Quality
2.8/5
Talen Energy Corp. has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Talen Energy Corp. overall Product Quality score rated by its users and customers.
Talen Energy Corp. Product Information
Talen Energy Corp.’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www.talenenergy.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Talen Energy Corp. Pricing
Talen Energy Corp. ROI & Value For Money
3.3/5
Talen Energy Corp. has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Talen Energy Corp. overall ROI score rated by its users and customers.
Talen Energy Corp. Customer Satisfaction (CSAT)
Talen Energy Corp. Customer Satisfaction (CSAT) Score
100 / 100
Talen Energy Corp. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Talen Energy Corp. Customer Service
3.2/5
Talen Energy Corp. has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Talen Energy Corp. overall Customer Service score rated by its users and customers.
About Talen Energy Corp.'s Customer Service
Address
835 Hamilton Street Suite 150, Allentown, PA 18101
Website
https://www.talenenergy.com/
Phone Number
(888)211-6011
Talen Energy Corp. as an Employer
4.3/5
Talen Energy Corp. has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Talen Energy Corp. scored a -34 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Talen Energy Corp. would recommend the brand to a friend. ENPS measures how likely Talen Energy Corp. employees would recommend working at Talen Energy Corp. to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 60% | Promoters |
|---|---|
| 30% | Passive |
| 10% | Detractors |
