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NPS
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PSEG
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About PSEG's Brand
Brand at a Glance
90%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
PSEG NPS
PSEG's Net Promoter Score (NPS) is a 0 with 42% Promoters, 16% Passives, and 42% Detractors. Net Promoter Score tracks whether PSEG's customers would recommend using the product based on a scale of -100 to 100.
PSEG Overall NPS
| 42% | Promoters |
|---|---|
| 16% | Passives |
| 42% | Detractors |
PSEG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -3 | Jul 2024 | -3 |
Aug 2024 -4 | Aug 2024 | -4 |
Sep 2024 -2 | Sep 2024 | -2 |
Nov 2024 -2 | Nov 2024 | -2 |
Dec 2024 -2 | Dec 2024 | -2 |
Jan 2025 -1 | Jan 2025 | -1 |
Feb 2025 -1 | Feb 2025 | -1 |
May 2025 0 | May 2025 | 0 |
Jul 2025 0 | Jul 2025 | 0 |
Aug 2025 -1 | Aug 2025 | -1 |
Sep 2025 -1 | Sep 2025 | -1 |
Jan 2026 -1 | Jan 2026 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PSEG NPS by Gender
Female customers rated PSEG's NPS 27 points higher than Male customers.
Male
-19
PSEG's NPS was rated -19 by Male customers on Comparably.
31%
Promoters
19%
Passives
50%
Detractors
Female
8
PSEG's NPS was rated 8 by Female customers on Comparably.
50%
Promoters
8%
Passives
42%
Detractors
PSEG NPS by Ethnicity
PSEG's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -86 | Caucasian | -86 |
Hispanic or Latino 75 | Hispanic or Latino | 75 |
African American/Black 11 | African American/Black | 11 |
Asian or Pacific Islander 66 | Asian or Pacific Islander | 66 |
Other -67 | Other | -67 |
PSEG NPS by Age
PSEG's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
PSEG NPS by Usage
PSEG's NPS was rated the highest by customers who have used PSEG's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years -24 | Over 10 Years | -24 |
PSEG Customer Reviews
Out of the 10 PSEG customer reviews 7 were positive and 3 were constructive. PSEG customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
PSEG Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of PSEG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PSEG Customer Loyalty Score by Gender
Female customers rated PSEG's Customer Loyalty score 11% higher than Male customers.
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Male
89%
Yes
Female
100%
Yes
PSEG Customer Loyalty Score by Ethnicity
PSEG's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PSEG.
87
out of 100
Caucasian
78
out of 100
Hispanic or Latino
100
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
100
out of 100
Other
PSEG Customer Loyalty Score by Age
PSEG's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PSEG.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
41-45 85% | 41-45 | 85% |
46-50 40% | 46-50 | 40% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
66+ 100% | 66+ | 100% |
PSEG Customer Loyalty Score by Usage
PSEG's Customer Loyalty score was rated the highest by customers who have used PSEG's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PSEG Customer Loyalty Score by Industry
PSEG's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PSEG Product Quality
3.3/5
PSEG has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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PSEG Product Information
PSEG’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated PSEG's product the highest. Reviewers from the Tech industry rated PSEG the lowest at 3.7.
- Website
- https://www.pseg.com
- Company Size
- 10,000+ Employees
Industry
Energy
Quick Insights into PSEG Product Quality
PSEG's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.
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Ranked PSEG Product Quality the Highest
Ranked PSEG Product Quality the Lowest
PSEG Product Quality Score by Gender
Female customers rated PSEG's Product Quality score 0.2 stars higher than Male customers.
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Male
3.4/5
Female
3.6/5
PSEG Product Quality Score by Ethnicity
PSEG's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PSEG.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 2.6 | Other | 2.6 |
PSEG Product Quality Score by Age
PSEG's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PSEG.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 3.2 | 26-30 | 3.2 |
41-45 4 | 41-45 | 4 |
46-50 3.5 | 46-50 | 3.5 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2.1 | 56-60 | 2.1 |
66+ 3.8 | 66+ | 3.8 |
PSEG Product Quality Score by Usage
PSEG's Product Quality score was rated the highest by customers who have used PSEG's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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PSEG Product Quality Score by Industry
PSEG's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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PSEG Pricing
PSEG ROI & Value For Money
3.2/5
PSEG has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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PSEG Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from PSEG.
Quick Insights into PSEG ROI
PSEG's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked PSEG ROI the Highest
Ranked PSEG ROI the Lowest
PSEG ROI Score by Gender
Female customers rated PSEG's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PSEG.
Male
2.9/5
Female
3.4/5
PSEG ROI Score by Ethnicity
PSEG's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PSEG.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 1.8 | Other | 1.8 |
PSEG ROI Score by Age
PSEG's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PSEG.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.2 | 26-30 | 3.2 |
41-45 3.6 | 41-45 | 3.6 |
46-50 2.6 | 46-50 | 2.6 |
51-55 2.5 | 51-55 | 2.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 3.3 | 66+ | 3.3 |
PSEG ROI Score by Usage
PSEG's ROI score was rated the highest by customers who have used PSEG's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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PSEG ROI Score by Industry
PSEG's ROI score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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PSEG Customer Satisfaction (CSAT)
PSEG Customer Satisfaction (CSAT) Score
57 / 100
PSEG has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
25%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
13%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PSEG Customer Satisfaction
PSEG's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.
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Ranked PSEG Customer Satisfaction the Highest
Ranked PSEG Customer Satisfaction the Lowest
PSEG Customer Satisfaction Score by Gender
Female customers rated PSEG's Customer Satisfaction score 19 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PSEG.
54 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 26% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
73 / 100
FemaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 18% | |
Very Dissatisfied | 9% |
PSEG Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PSEG's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
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17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
67%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
PSEG's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
PSEG's Customer Satisfaction (CSAT) score was rated 76% according to African American/Black users and customers.
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76 / 100
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
PSEG's Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
CSAT according to Other
PSEG's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
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34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
PSEG Customer Satisfaction Score by Age
PSEG's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PSEG.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 41-45 | 60% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 66+ | 67% |
PSEG Customer Satisfaction Score by Usage
PSEG's Customer Satisfaction score was rated the highest by customers who have used PSEG's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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PSEG Customer Satisfaction Score by Industry
PSEG's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "PSEG Customer Satisfaction Score by Industry",
"text": "PSEG's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 57,
"stars": 0,
"csatScore": 57,
"text": "PSEG's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 57
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "PSEG's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
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}
]
}PSEG Customer Service
3.3/5
PSEG has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About PSEG's Customer Service
Address
Newark, NJ
Website
https://www.pseg.com
Quick Insights into PSEG Customer Service
PSEG's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked PSEG's Customer Service score.
Ranked PSEG Customer Service the Highest
Ranked PSEG Customer Service the Lowest
PSEG Customer Service Score by Gender
Female customers rated PSEG's Customer Service score 0.9 stars higher than Male customers.
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Male
2.8/5
Female
3.7/5
PSEG Customer Service Score by Ethnicity
PSEG's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PSEG.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3 | Other | 3 |
PSEG Customer Service Score by Age
PSEG's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PSEG.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 2.6 | 26-30 | 2.6 |
41-45 3.9 | 41-45 | 3.9 |
46-50 2.8 | 46-50 | 2.8 |
51-55 2.7 | 51-55 | 2.7 |
56-60 1.5 | 56-60 | 1.5 |
66+ 3.1 | 66+ | 3.1 |
PSEG Customer Service Score by Usage
PSEG's Customer Service score was rated the highest by customers who have used PSEG's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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PSEG Customer Service Score by Industry
PSEG's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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PSEG as an Employer
4.3/5
PSEG has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
PSEG scored a 0 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of PSEG would recommend the brand to a friend. ENPS measures how likely PSEG employees would recommend working at PSEG to a friend.
Net Promoter Score
0
NPS Score
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 47% | Promoters |
|---|---|
| 25% | Passive |
| 28% | Detractors |
