13
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ComEd
Marketing or Exec? Claim Your Free Account
About ComEd's Brand
Among its major competitors, ComEd is ranked in 2nd place for NPS while Exelon Corporation is 1st, and Dynegy is 3rd.
Brand at a Glance
75%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
ComEd Ranking
- #2 / 4 of its competitors
ComEd NPS
ComEd 's Net Promoter Score (NPS) is a 13 with 50% Promoters, 13% Passives, and 37% Detractors. Net Promoter Score tracks whether ComEd 's customers would recommend using the product based on a scale of -100 to 100.
ComEd Overall NPS
| 50% | Promoters |
|---|---|
| 13% | Passives |
| 37% | Detractors |
ComEd NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 21 | Sep 2024 | 21 |
Oct 2024 21 | Oct 2024 | 21 |
Nov 2024 19 | Nov 2024 | 19 |
Dec 2024 19 | Dec 2024 | 19 |
Feb 2025 17 | Feb 2025 | 17 |
Mar 2025 15 | Mar 2025 | 15 |
Jul 2025 15 | Jul 2025 | 15 |
Aug 2025 14 | Aug 2025 | 14 |
Sep 2025 14 | Sep 2025 | 14 |
Oct 2025 14 | Oct 2025 | 14 |
Dec 2025 13 | Dec 2025 | 13 |
Jan 2026 13 | Jan 2026 | 13 |
How Other Brands Compare
ComEd is ranked second for NPS among its competitors. Exelon Corporation and Dynegy come in first and third, with Direct Energy coming in at #4.
ComEd |  Exelon Corporation |  Direct Energy |  Dynegy | |
| Global Ranking | #- | #586 | #- | #- |
| NPS | 13 | 21 | -71 | -40 |
| Valuation Updated every 24 hours for public companies | - | $42.89B | $4.18B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ComEd NPS by Gender
Female customers rated ComEd 's NPS 14 points higher than Male customers.
Male
-1
ComEd 's NPS was rated -1 by Male customers on Comparably.
35%
Promoters
29%
Passives
36%
Detractors
Female
13
ComEd 's NPS was rated 13 by Female customers on Comparably.
53%
Promoters
7%
Passives
40%
Detractors
ComEd NPS by Ethnicity
ComEd 's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 28 | African American/Black | 28 |
Other 34 | Other | 34 |
ComEd NPS by Age
ComEd 's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
ComEd NPS by Usage
ComEd 's NPS was rated the highest by customers who have used ComEd 's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 80 | 1 to 2 Years | 80 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
5 to 10 Years 13 | 5 to 10 Years | 13 |
Over 10 Years 6 | Over 10 Years | 6 |
ComEd NPS vs. Competitors
Compared to its competitors, ComEd 's NPS is rated right above Coned, and is preceded by Exelon Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Exelon Corporation | 21 |
| ComEd | 13 |
 | Coned | N/A |
| Dynegy | -40 |
 | Con Edison | -50 |
| Direct Energy | -71 |
ComEd Customer Reviews
Out of the 4 ComEd customer reviews 3 were positive and 1 was constructive. ComEd customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
ComEd Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of ComEd users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ComEd Customer Loyalty Score by Gender
Female customers rated ComEd 's Customer Loyalty score 14% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ComEd .
Male
68%
Yes
Female
82%
Yes
ComEd Customer Loyalty Score by Ethnicity
ComEd 's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ComEd .
58
out of 100
Caucasian
100
out of 100
African American/Black
70
out of 100
Other
ComEd Customer Loyalty Score by Age
ComEd 's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ComEd .
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
31-35 100% | 31-35 | 100% |
46-50 33% | 46-50 | 33% |
56-60 82% | 56-60 | 82% |
66+ 40% | 66+ | 40% |
ComEd Customer Loyalty Score by Usage
ComEd 's Customer Loyalty score was rated the highest by customers who have used ComEd 's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ComEd Customer Loyalty Score by Industry
ComEd 's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ComEd Customer Loyalty vs. Competitors
Compared to its competitors, ComEd 's Customer Loyalty score is rated right above Con Edison, and is preceded by Exelon Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Exelon Corporation | 77% |
| ComEd | 75% |
| Con Edison | 65% |
| Direct Energy | 65% |
| Dynegy | 47% |
| Coned | N/A |
Unlock ComEd Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ComEd Customer Loyalty vs. Competitors data and gain insights into your customers today.
ComEd Product Quality
3.4/5
ComEd has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ComEd's overall Product Quality score rated by its users and customers.
ComEd Product Information
ComEd ’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated ComEd 's product the highest. Reviewers from the Tech industry rated ComEd the lowest at 4.1.
- Website
- https://www.comed.com/
- Company Size
- 5,001-10,000 Employees
Quick Insights into ComEd Product Quality
ComEd 's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked ComEd's Product Quality.
Ranked ComEd Product Quality the Highest
Ranked ComEd Product Quality the Lowest
ComEd Product Quality Score by Gender
Female customers rated ComEd 's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ComEd .
Male
3.7/5
Female
3.8/5
ComEd Product Quality Score by Ethnicity
ComEd 's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ComEd .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 4 | African American/Black | 4 |
Other 3.8 | Other | 3.8 |
ComEd Product Quality Score by Age
ComEd 's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ComEd .
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 4.5 | 31-35 | 4.5 |
46-50 2.6 | 46-50 | 2.6 |
56-60 3.2 | 56-60 | 3.2 |
66+ 3 | 66+ | 3 |
ComEd Product Quality Score by Usage
ComEd 's Product Quality score was rated the highest by customers who have used ComEd 's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ComEd Product Quality Score by Industry
ComEd 's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ComEd Product Quality vs. Competitors
Compared to its competitors, ComEd 's Product Quality score is rated right above Dynegy, and is preceded by Exelon Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Exelon Corporation | 3.5/5 |
| ComEd | 3.4/5 |
| Dynegy | 2.3/5 |
| Con Edison | 2.3/5 |
| Direct Energy | 1.7/5 |
| Coned | N/A |
Unlock ComEd Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ComEd Product Quality vs. Competitors data and gain insights into your customers today.
ComEd Pricing
ComEd ROI & Value For Money
3.2/5
ComEd has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ComEd's overall ROI score rated by its users and customers.
ComEd Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from ComEd .
Quick Insights into ComEd ROI
ComEd 's ROI score was rated highest by customers who have used ComEd 's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked ComEd's ROI score.
Ranked ComEd ROI the Highest
Ranked ComEd ROI the Lowest
ComEd ROI Score by Gender
Female customers rated ComEd 's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ComEd .
Male
3.2/5
Female
3.4/5
ComEd ROI Score by Ethnicity
ComEd 's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ComEd .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 2.3 | Other | 2.3 |
ComEd ROI Score by Age
ComEd 's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ComEd .
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
31-35 3.8 | 31-35 | 3.8 |
46-50 2.1 | 46-50 | 2.1 |
56-60 3.3 | 56-60 | 3.3 |
66+ 2.6 | 66+ | 2.6 |
ComEd ROI Score by Usage
ComEd 's ROI score was rated the highest by customers who have used ComEd 's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ComEd ROI Score by Industry
ComEd 's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ComEd Pricing vs. Competitors
Compared to its competitors, ComEd 's ROI score is rated right above Dynegy, and is preceded by Exelon Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Exelon Corporation | 3.7/5 |
| ComEd | 3.2/5 |
| Dynegy | 2.3/5 |
| Con Edison | 1.8/5 |
| Direct Energy | 1.6/5 |
| Coned | N/A |
Unlock ComEd ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ComEd ROI vs. Competitors data and gain insights into your customers today.
ComEd Customer Satisfaction (CSAT)
ComEd Customer Satisfaction (CSAT) Score
62 / 100
ComEd has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
27%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
7%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ComEd Customer Satisfaction
ComEd 's Customer Satisfaction score was rated highest by customers who have used ComEd 's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked ComEd's Customer Satisfaction.
Ranked ComEd Customer Satisfaction the Highest
Ranked ComEd Customer Satisfaction the Lowest
ComEd Customer Satisfaction Score by Gender
Male customers rated ComEd 's Customer Satisfaction score 7 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ComEd .
72 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
65 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 21% | |
Dissatisfied | 7% | |
Very Dissatisfied | 7% |
ComEd Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ComEd's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ComEd .
67 / 100
Very Satisfied
40%
Satisfied
27%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
13%
CSAT according to African American/Black
ComEd's Customer Satisfaction (CSAT) score was rated 71% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ComEd .
71 / 100
Very Satisfied
43%
Satisfied
28%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
ComEd's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ComEd .
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
ComEd Customer Satisfaction Score by Age
ComEd 's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ComEd .
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 83% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 56-60 | 75% | |||||||||||||||
| 66+ | 33% |
ComEd Customer Satisfaction Score by Usage
ComEd 's Customer Satisfaction score was rated the highest by customers who have used ComEd 's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ComEd Customer Satisfaction Score by Industry
ComEd 's Customer Satisfaction score was rated 90 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "ComEd Customer Satisfaction Score by Industry",
"text": "ComEd 's Customer Satisfaction score was rated 90 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 90,
"stars": 0,
"csatScore": 90,
"text": "ComEd 's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 90
}
]
}ComEd Customer Satisfaction vs. Competitors
Compared to its competitors, ComEd 's Customer Satisfaction score is rated right above Dynegy, and is preceded by Exelon Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Exelon Corporation | 65% |
| ComEd | 62% |
| Dynegy | 33% |
| Con Edison | 25% |
| Direct Energy | 9% |
| Coned | 0% |
Unlock ComEd Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ComEd Customer Satisfaction vs. Competitors data and gain insights into your customers today.
ComEd Customer Service
3.3/5
ComEd has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ComEd's overall Customer Service score rated by its users and customers.
About ComEd 's Customer Service
Website
https://www.comed.com/
Quick Insights into ComEd Customer Service
ComEd 's Customer Service score was rated highest by customers who have used ComEd 's products/services for 1 to 2 Years, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked ComEd's Customer Service score.
Ranked ComEd Customer Service the Highest
Ranked ComEd Customer Service the Lowest
ComEd Customer Service Score by Gender
Female customers rated ComEd 's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ComEd .
Male
3.2/5
Female
3.5/5
ComEd Customer Service Score by Ethnicity
ComEd 's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ComEd .
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 4.2 | African American/Black | 4.2 |
Other 3.5 | Other | 3.5 |
ComEd Customer Service Score by Age
ComEd 's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ComEd .
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
31-35 3.3 | 31-35 | 3.3 |
46-50 2 | 46-50 | 2 |
56-60 3.4 | 56-60 | 3.4 |
66+ 2.6 | 66+ | 2.6 |
ComEd Customer Service Score by Usage
ComEd 's Customer Service score was rated the highest by customers who have used ComEd 's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ComEd Customer Service Score by Industry
ComEd 's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ComEd Customer Service vs. Competitors
Compared to its competitors, ComEd 's Customer Service score is rated right above Dynegy, and is preceded by Exelon Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Exelon Corporation | 3.6/5 |
| ComEd | 3.3/5 |
| Dynegy | 2.2/5 |
| Con Edison | 1.9/5 |
| Direct Energy | 1.5/5 |
| Coned | N/A |
Unlock ComEd Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ComEd Customer Service vs. Competitors data and gain insights into your customers today.
ComEd as an Employer
Consumer vs. Employees
ComEd scored a 13 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of ComEd would recommend the brand to a friend. ENPS measures how likely ComEd employees would recommend working at ComEd to a friend.
Net Promoter Score
13
NPS Score
| 50% | Promoters |
|---|---|
| 13% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 63% | Promoters |
|---|---|
| 16% | Passive |
| 21% | Detractors |
