-50
NPS
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Con Edison
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About Con Edison's Brand
ConEdison is a leading energy services company. Among its major competitors, Con Edison is ranked in 6th place for NPS while PSEG is 1st, and Eversource is 2nd.
Brand at a Glance
65%
Customer Loyalty
2.3/5
Product Quality
1.8/5
Pricing
1.9/5
Customer Service
Con Edison Ranking
- #3 / 4 of its competitors
Con Edison NPS
Con Edison's Net Promoter Score (NPS) is a -50 with 21% Promoters, 8% Passives, and 71% Detractors. Net Promoter Score tracks whether Con Edison's customers would recommend using the product based on a scale of -100 to 100.
Con Edison Overall NPS
| 21% | Promoters |
|---|---|
| 8% | Passives |
| 71% | Detractors |
Con Edison NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -50 | Jun 2024 | -50 |
Jul 2024 -50 | Jul 2024 | -50 |
Sep 2024 -52 | Sep 2024 | -52 |
Nov 2024 -50 | Nov 2024 | -50 |
Dec 2024 -52 | Dec 2024 | -52 |
Jan 2025 -52 | Jan 2025 | -52 |
Feb 2025 -54 | Feb 2025 | -54 |
Mar 2025 -53 | Mar 2025 | -53 |
May 2025 -53 | May 2025 | -53 |
Jul 2025 -52 | Jul 2025 | -52 |
Aug 2025 -51 | Aug 2025 | -51 |
Nov 2025 -49 | Nov 2025 | -49 |
How Other Brands Compare
Con Edison is ranked third for NPS among its competitors. DTE Energy and National Grid come in first and second, with National Grid (UK) coming in at #4.
Con Edison |  DTE Energy |  National Grid (UK) |  National Grid | |
| Global Ranking | #- | #698 | #- | #- |
| NPS | -50 | -30 | - | -35 |
| Valuation Updated every 24 hours for public companies | - | $4.99B | $49.50B | $41.94B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Con Edison NPS by Gender
Male customers rated Con Edison's NPS 51 points higher than Female customers.
Male
-41
Con Edison's NPS was rated -41 by Male customers on Comparably.
26%
Promoters
7%
Passives
67%
Detractors
Female
-92
Con Edison's NPS was rated -92 by Female customers on Comparably.
4%
Promoters
0%
Passives
96%
Detractors
Con Edison NPS by Ethnicity
Con Edison's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -71 | Caucasian | -71 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Asian or Pacific Islander -51 | Asian or Pacific Islander | -51 |
Other -100 | Other | -100 |
Con Edison NPS by Age
Con Edison's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Con Edison NPS by Usage
Con Edison's NPS was rated the highest by customers who have used Con Edison's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -14 | 2 to 5 Years | -14 |
5 to 10 Years -72 | 5 to 10 Years | -72 |
Over 10 Years -79 | Over 10 Years | -79 |
Con Edison NPS vs. Competitors
Compared to its competitors, Con Edison's NPS is rated right above Direct Energy, and is preceded by National Grid.
| COMPANY | NPS Score | |
|---|---|---|
 | PSEG | 0 |
 | Calpine | N/A |
| National Grid (UK) | N/A |
 | Eversource | -29 |
| DTE Energy | -30 |
 | Clearview Energy | -34 |
| National Grid | -35 |
| Con Edison | -50 |
 | Direct Energy | -71 |
Con Edison Customer Reviews
Out of the 8 Con Edison customer reviews 1 was positive and 7 were constructive. Con Edison customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Con Edison Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Con Edison users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Con Edison Customer Loyalty Score by Gender
Male customers rated Con Edison's Customer Loyalty score 20% higher than Female customers.
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Male
83%
Yes
Female
63%
Yes
Con Edison Customer Loyalty Score by Ethnicity
Con Edison's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Con Edison.
68
out of 100
Caucasian
80
out of 100
Hispanic or Latino
70
out of 100
Asian or Pacific Islander
82
out of 100
Other
Con Edison Customer Loyalty Score by Age
Con Edison's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 33% | 26-30 | 33% |
31-35 89% | 31-35 | 89% |
36-40 55% | 36-40 | 55% |
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
51-55 10% | 51-55 | 10% |
56-60 55% | 56-60 | 55% |
61-65 100% | 61-65 | 100% |
66+ 81% | 66+ | 81% |
Con Edison Customer Loyalty Score by Usage
Con Edison's Customer Loyalty score was rated the highest by customers who have used Con Edison's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Con Edison Customer Loyalty Score by Industry
Con Edison's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.
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Con Edison Customer Loyalty vs. Competitors
Compared to its competitors, Con Edison's Customer Loyalty score is rated right above Direct Energy, and is preceded by Clearview Energy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PSEG | 90% |
| Eversource | 82% |
| National Grid | 71% |
| DTE Energy | 70% |
| Clearview Energy | 68% |
| Con Edison | 65% |
| Direct Energy | 65% |
| Calpine | N/A |
| National Grid (UK) | N/A |
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Con Edison Product Quality
2.3/5
Con Edison has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Con Edison Product Information
Con Edison’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Con Edison's product the highest. Reviewers from the Tech industry rated Con Edison the lowest at 1.5.
- Website
- http://www.coned.com
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Government & Legal
Quick Insights into Con Edison Product Quality
Con Edison's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Tech industry.
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Ranked Con Edison Product Quality the Highest
Ranked Con Edison Product Quality the Lowest
Con Edison Product Quality Score by Gender
Male customers rated Con Edison's Product Quality score 0.8 stars higher than Female customers.
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Male
2.5/5
Female
1.7/5
Con Edison Product Quality Score by Ethnicity
Con Edison's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Other 1.9 | Other | 1.9 |
Con Edison Product Quality Score by Age
Con Edison's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2.3 | 31-35 | 2.3 |
36-40 1.7 | 36-40 | 1.7 |
41-45 1.6 | 41-45 | 1.6 |
46-50 2.7 | 46-50 | 2.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.2 | 56-60 | 2.2 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.3 | 66+ | 2.3 |
Con Edison Product Quality Score by Usage
Con Edison's Product Quality score was rated the highest by customers who have used Con Edison's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Con Edison Product Quality Score by Industry
Con Edison's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Con Edison Product Quality vs. Competitors
Compared to its competitors, Con Edison's Product Quality score is rated right above Direct Energy, and is preceded by DTE Energy.
| COMPANY | Product Quality Score | |
|---|---|---|
| Clearview Energy | 3.4/5 |
| PSEG | 3.3/5 |
| Eversource | 2.8/5 |
| National Grid | 2.6/5 |
| DTE Energy | 2.4/5 |
| Con Edison | 2.3/5 |
| Direct Energy | 1.7/5 |
| Calpine | N/A |
| National Grid (UK) | N/A |
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Con Edison Pricing
Con Edison ROI & Value For Money
1.8/5
Con Edison has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Con Edison Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Con Edison.
Quick Insights into Con Edison ROI
Con Edison's ROI score was rated highest by customers who have used Con Edison's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked Con Edison ROI the Highest
Ranked Con Edison ROI the Lowest
Con Edison ROI Score by Gender
Male customers rated Con Edison's ROI score 0.6 stars higher than Female customers.
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Male
2.1/5
Female
1.5/5
Con Edison ROI Score by Ethnicity
Con Edison's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Other 1.5 | Other | 1.5 |
Con Edison ROI Score by Age
Con Edison's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2.4 | 31-35 | 2.4 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Con Edison ROI Score by Usage
Con Edison's ROI score was rated the highest by customers who have used Con Edison's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Con Edison ROI Score by Industry
Con Edison's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Con Edison Pricing vs. Competitors
Compared to its competitors, Con Edison's ROI score is rated right above Direct Energy, and is preceded by National Grid.
| COMPANY | Pricing Score | |
|---|---|---|
| PSEG | 3.2/5 |
| Clearview Energy | 3/5 |
| Eversource | 2.4/5 |
| DTE Energy | 2.2/5 |
| National Grid | 2.1/5 |
| Con Edison | 1.8/5 |
| Direct Energy | 1.6/5 |
| Calpine | N/A |
| National Grid (UK) | N/A |
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Con Edison Customer Satisfaction (CSAT)
Con Edison Customer Satisfaction (CSAT) Score
26 / 100
Con Edison has an overall Customer Satisfaction score of 26 rated by its users and customers.
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Very Satisfied
12%
Satisfied
14%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
21%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Con Edison Customer Satisfaction
Con Edison's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Con Edison Customer Satisfaction the Highest
Ranked Con Edison Customer Satisfaction the Lowest
Con Edison Customer Satisfaction Score by Gender
Male customers rated Con Edison's Customer Satisfaction score 22 points higher than Female customers.
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30 / 100
MaleVery Satisfied | 26% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 26% | |
Very Dissatisfied | 37% |
8 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 19% | |
Very Dissatisfied | 65% |
Con Edison Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Con Edison's Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.
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21 / 100
Very Satisfied
13%
Satisfied
8%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
23%
Very Dissatisfied
53%
CSAT according to Hispanic or Latino
Con Edison's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
23%
Very Dissatisfied
44%
CSAT according to Asian or Pacific Islander
Con Edison's Customer Satisfaction (CSAT) score was rated 17% according to Asian or Pacific Islander users and customers.
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17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
49%
CSAT according to Other
Con Edison's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
60%
Con Edison Customer Satisfaction Score by Age
Con Edison's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 37% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 24% | |||||||||||||||
| 61-65 | 25% | |||||||||||||||
| 66+ | 7% |
Con Edison Customer Satisfaction Score by Usage
Con Edison's Customer Satisfaction score was rated the highest by customers who have used Con Edison's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Con Edison Customer Satisfaction Score by Industry
Con Edison's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Education industry customers.
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{
"title": "Con Edison Customer Satisfaction Score by Industry",
"text": "Con Edison's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Education industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 17,
"stars": 0,
"csatScore": 17,
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"scoreClassName": "",
"scoreLabel": 17
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"label": "Accounting",
"groupId": 495,
"score": 29,
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"scoreClassName": "",
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{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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"groupId": 522,
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}Con Edison Customer Satisfaction vs. Competitors
Compared to its competitors, Con Edison's Customer Satisfaction score is rated right above Direct Energy, and is preceded by DTE Energy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Clearview Energy | 67% |
| PSEG | 57% |
| Eversource | 48% |
| National Grid | 35% |
| DTE Energy | 30% |
| Con Edison | 25% |
| Direct Energy | 9% |
| Calpine | 0% |
| National Grid (UK) | 0% |
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Con Edison Customer Service
1.9/5
Con Edison has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Con Edison's Customer Service
Address
100 Summit Lake Dr, Valhalla, NY
Website
http://www.coned.com
Phone Number
(888) 210-8899
Quick Insights into Con Edison Customer Service
Con Edison's Customer Service score was rated highest by customers who have used Con Edison's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked Con Edison Customer Service the Highest
Ranked Con Edison Customer Service the Lowest
Con Edison Customer Service Score by Gender
Male customers rated Con Edison's Customer Service score 0.8 stars higher than Female customers.
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Male
2.3/5
Female
1.5/5
Con Edison Customer Service Score by Ethnicity
Con Edison's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Other 1.5 | Other | 1.5 |
Con Edison Customer Service Score by Age
Con Edison's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2.5 | 31-35 | 2.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.2 | 46-50 | 2.2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 2 | 61-65 | 2 |
66+ 1.5 | 66+ | 1.5 |
Con Edison Customer Service Score by Usage
Con Edison's Customer Service score was rated the highest by customers who have used Con Edison's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Con Edison Customer Service Score by Industry
Con Edison's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Con Edison Customer Service vs. Competitors
Compared to its competitors, Con Edison's Customer Service score is rated right above Direct Energy, and is preceded by National Grid.
| COMPANY | Customer Service Score | |
|---|---|---|
| PSEG | 3.3/5 |
| Clearview Energy | 3/5 |
| Eversource | 2.8/5 |
| DTE Energy | 2.3/5 |
| National Grid | 2.3/5 |
| Con Edison | 1.9/5 |
| Direct Energy | 1.5/5 |
| Calpine | N/A |
| National Grid (UK) | N/A |
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Con Edison as an Employer
2.6/5
Con Edison has a 2.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Con Edison scored a -50 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Con Edison would recommend the brand to a friend. ENPS measures how likely Con Edison employees would recommend working at Con Edison to a friend.
Net Promoter Score
-50
NPS Score
| 21% | Promoters |
|---|---|
| 8% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
