-34
NPS
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Brand Page
Clearview Energy
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About Clearview Energy's Brand
Clearview Energy offers you great deals on electricity and gas to power your home or small business!
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3/5
Customer Service
Clearview Energy NPS
Clearview Energy's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Clearview Energy's customers would recommend using the product based on a scale of -100 to 100.
Clearview Energy Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Clearview Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Jun 2024 -33 | Jun 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clearview Energy Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Clearview Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clearview Energy Product Quality
3.4/5
Clearview Energy has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Clearview Energy's overall Product Quality score rated by its users and customers.
Clearview Energy Product Information
Clearview Energy’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Energy
Clearview Energy Pricing
Clearview Energy ROI & Value For Money
3/5
Clearview Energy has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Clearview Energy's overall ROI score rated by its users and customers.
Clearview Energy Customer Satisfaction (CSAT)
Clearview Energy Customer Satisfaction (CSAT) Score
67 / 100
Clearview Energy has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clearview Energy Customer Service
3/5
Clearview Energy has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Clearview Energy's overall Customer Service score rated by its users and customers.
About Clearview Energy's Customer Service
Address
1201 Elm Street Suite 3200, Dallas, TX 75270
Website
https://www.clearviewenergy.com/
Consumer vs. Employees
Clearview Energy scored a -34 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Clearview Energy would recommend the brand to a friend. ENPS measures how likely Clearview Energy employees would recommend working at Clearview Energy to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
