National Grid NPS & Customer Reviews

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National Grid

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National Grid

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About National Grid's Brand

world's largest utilities, focused on delivering energy safely, efficiently, reliably and responsibly Among its major competitors, National Grid is ranked in 5th place for NPS while Exelon Corporation is 1st, and Engie is 2nd.Their current market cap is $41.94B

Brand at a Glance

71%

Customer Loyalty

2.6/5

Product Quality

2.1/5

Pricing

2.3/5

Customer Service

National Grid Ranking

^#4 / 4 of its competitors

National Grid NPS

National Grid's Net Promoter Score (NPS) is a -35 with 27% Promoters, 11% Passives, and 62% Detractors. Net Promoter Score tracks whether National Grid's customers would recommend using the product based on a scale of -100 to 100.

National Grid Overall NPS

-35

NPS

27%	Promoters
11%	Passives
62%	Detractors

National Grid NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -27	Feb 2025	-27
Mar 2025 -29	Mar 2025	-29
Apr 2025 -29	Apr 2025	-29
May 2025 -30	May 2025	-30
Jun 2025 -30	Jun 2025	-30
Jul 2025 -30	Jul 2025	-30
Aug 2025 -34	Aug 2025	-34
Sep 2025 -34	Sep 2025	-34
Oct 2025 -34	Oct 2025	-34
Nov 2025 -34	Nov 2025	-34
Dec 2025 -35	Dec 2025	-35
Jan 2026 -35	Jan 2026	-35

How Other Brands Compare

National Grid is ranked #4 for NPS among its competitors. Exelon Corporation and Engie come in first and second, with Dominion coming in at third. Among those competitors, it is the third most valued company behind Dominion.

	National Grid	Exelon Corporation	Dominion	Engie
Global Ranking	#-	#586	#-	#-
NPS	-35	21	-9	11
Valuation Updated every 24 hours for public companies	$41.94B	$42.89B	$61.03B	$34.64B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

National Grid NPS by Gender

Female customers rated National Grid's NPS 2 points higher than Male customers.

Male

-62

National Grid's NPS was rated -62 by Male customers on Comparably.

15%

Promoters

Passives

77%

Detractors

Female

-60

National Grid's NPS was rated -60 by Female customers on Comparably.

13%

Promoters

14%

Passives

73%

Detractors

National Grid NPS by Ethnicity

National Grid's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -77	Caucasian	-77
Hispanic or Latino 0	Hispanic or Latino	0
African American/Black -43	African American/Black	-43
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other -69	Other	-69

National Grid NPS by Age

National Grid's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

25%

50%

25%

26-30

33%

58%

31-35

30%

10%

60%

36-40

12%

25%

63%

41-45

15%

85%

46-50

20%

60%

51-55

18%

73%

56-60

44%

56%

61-65

94%

66+

91%

National Grid NPS by Usage

National Grid's NPS was rated the highest by customers who have used National Grid's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -7	Less than 1 Year	-7
1 to 2 Years -18	1 to 2 Years	-18
2 to 5 Years -45	2 to 5 Years	-45
5 to 10 Years -56	5 to 10 Years	-56
Over 10 Years -77	Over 10 Years	-77

National Grid NPS vs. Competitors

Compared to its competitors, National Grid's NPS is rated right below National Fuel Gas Company.

COMPANY		NPS Score
	Exelon Corporation	21
	Engie	11
	Iberdrola Renewables	N/A
	Daily Herald	N/A
	Dominion	-9
	National Fuel Gas Company	-34
	National Grid	-35

National Grid Customer Reviews

Out of the 41 National Grid customer reviews 9 were positive and 32 were constructive. National Grid customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

National Grid Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of National Grid users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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71%

29%

National Grid Customer Loyalty Score by Gender

Female customers rated National Grid's Customer Loyalty score 6% higher than Male customers.

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Male

65%

Yes

Female

71%

Yes

National Grid Customer Loyalty Score by Ethnicity

National Grid's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

National Grid Customer Loyalty Score by Age

National Grid's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 89%	18-25	89%
26-30 85%	26-30	85%
31-35 46%	31-35	46%
36-40 66%	36-40	66%
41-45 72%	41-45	72%
46-50 64%	46-50	64%
51-55 75%	51-55	75%
56-60 90%	56-60	90%
61-65 60%	61-65	60%
66+ 62%	66+	62%

National Grid Customer Loyalty Score by Usage

National Grid's Customer Loyalty score was rated the highest by customers who have used National Grid's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	70%
1 to 2 Years	75%
2 to 5 Years	66%
5 to 10 Years	72%
Over 10 Years	67%

National Grid Customer Loyalty Score by Industry

National Grid's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Public Safety industry customers.

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Tech	73%
Accounting	100%
Aerospace and Aviation	74%
Architecture and Planning	55%
Arts and Entertainment	70%
Automotive and Transportation	70%
Banking and Financial Services	70%
Business and Consumer Services	70%
Construction	55%
Education	70%
Government and Public Policy	64%
Healthcare, Hospitals and Medicine	90%
Legal	49%
Energy and Manufacturing	82%
Public Safety	40%
Transportation	100%
Utilities	82%

National Grid Customer Loyalty vs. Competitors

Compared to its competitors, National Grid's Customer Loyalty score is rated right above Iberdrola Renewables, and is preceded by Dominion.

COMPANY		Customer Loyalty Score
	National Fuel Gas Company	79%
	Engie	78%
	Exelon Corporation	77%
	Dominion	77%
	National Grid	71%
	Iberdrola Renewables	N/A
	Daily Herald	N/A

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National Grid Product Quality

2.6/5

National Grid has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.

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National Grid Product Information

National Grid’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated National Grid's product the highest. Reviewers from the Aerospace and Aviation industry rated National Grid the lowest at 2.7.

Website: http://www2.nationalgrid.com/

Company Size: 10,000+ Employees

Industry

Tech

Energy

Quick Insights into National Grid Product Quality

National Grid's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Public Safety industry.

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Ranked National Grid Product Quality the Highest

Banking and Financial Services	4.3
1 to 2 Years	3.7
18-25	3.5

Ranked National Grid Product Quality the Lowest

Other	1.9
61-65	1.6
Public Safety	1.5

National Grid Product Quality Score by Gender

Female customers rated National Grid's Product Quality score 0.3 stars higher than Male customers.

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Male

2.1/5

Female

2.4/5

National Grid Product Quality Score by Ethnicity

National Grid's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.1	Caucasian	2.1
Hispanic or Latino 2.7	Hispanic or Latino	2.7
African American/Black 2.7	African American/Black	2.7
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1
Other 1.9	Other	1.9

National Grid Product Quality Score by Age

National Grid's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 3.2	26-30	3.2
31-35 2.7	31-35	2.7
36-40 2.7	36-40	2.7
41-45 1.7	41-45	1.7
46-50 2.9	46-50	2.9
51-55 2.3	51-55	2.3
56-60 2.7	56-60	2.7
61-65 1.6	61-65	1.6
66+ 1.9	66+	1.9

National Grid Product Quality Score by Usage

National Grid's Product Quality score was rated the highest by customers who have used National Grid's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.7
2 to 5 Years	2.3
5 to 10 Years	2.2
Over 10 Years	2

National Grid Product Quality Score by Industry

National Grid's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Public Safety industry customers.

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Tech	3
Accounting	2.8
Aerospace and Aviation	2.7
Architecture and Planning	2.7
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	4.3
Business and Consumer Services	2
Construction	3.1
Education	1.8
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	2.6
Legal	1.5
Energy and Manufacturing	3.3
Public Safety	1.5
Transportation	3.1
Utilities	3.4

National Grid Product Quality vs. Competitors

Compared to its competitors, National Grid's Product Quality score is rated right above Iberdrola Renewables, and is preceded by National Fuel Gas Company.

COMPANY		Product Quality Score
	Engie	3.8/5
	Exelon Corporation	3.5/5
	Dominion	3.2/5
	National Fuel Gas Company	2.8/5
	National Grid	2.6/5
	Iberdrola Renewables	N/A
	Daily Herald	N/A

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National Grid Pricing

National Grid ROI & Value For Money

2.1/5

National Grid has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.

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National Grid Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from National Grid.

Quick Insights into National Grid ROI

National Grid's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Public Safety industry.

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Ranked National Grid ROI the Highest

Asian or Pacific Islander	3.8
Banking and Financial Services	3.6
18-25	3.5

Ranked National Grid ROI the Lowest

Other	1.5
Over 10 Years	1.5
Public Safety	1.5

National Grid ROI Score by Gender

National Grid's ROI score was rated 1.8 by both Female and Male customers on Comparably.

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Male

1.8/5

Female

1.8/5

National Grid ROI Score by Ethnicity

National Grid's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 2.7	Hispanic or Latino	2.7
African American/Black 2.2	African American/Black	2.2
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Other 1.5	Other	1.5

National Grid ROI Score by Age

National Grid's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 2.9	26-30	2.9
31-35 2.3	31-35	2.3
36-40 2.1	36-40	2.1
41-45 1.5	41-45	1.5
46-50 2.5	46-50	2.5
51-55 2	51-55	2
56-60 2.2	56-60	2.2
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

National Grid ROI Score by Usage

National Grid's ROI score was rated the highest by customers who have used National Grid's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.4
1 to 2 Years	3
2 to 5 Years	2
5 to 10 Years	2
Over 10 Years	1.5

National Grid ROI Score by Industry

National Grid's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Public Safety industry customers.

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Tech	2.6
Accounting	2.5
Aerospace and Aviation	2
Architecture and Planning	2.4
Arts and Entertainment	2.6
Automotive and Transportation	1.5
Banking and Financial Services	3.6
Business and Consumer Services	2
Construction	1.7
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	2
Legal	1.5
Energy and Manufacturing	3.4
Public Safety	1.5
Transportation	2.8
Utilities	3.3

National Grid Pricing vs. Competitors

Compared to its competitors, National Grid's ROI score is rated right above Iberdrola Renewables, and is preceded by National Fuel Gas Company.

COMPANY		Pricing Score
	Exelon Corporation	3.7/5
	Engie	3.7/5
	Dominion	2.9/5
	National Fuel Gas Company	2.9/5
	National Grid	2.1/5
	Iberdrola Renewables	N/A
	Daily Herald	N/A

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National Grid Customer Satisfaction (CSAT)

National Grid Customer Satisfaction (CSAT) Score

35 / 100

National Grid has an overall Customer Satisfaction score of 35 rated by its users and customers.

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Very Satisfied	16%
Satisfied	19%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	15%
Very Dissatisfied	42%

Very Satisfied

16%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

42%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into National Grid Customer Satisfaction

National Grid's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Public Safety industry.

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Ranked National Grid Customer Satisfaction the Highest

Banking and Financial Services	100%
18-25	86%
Less than 1 Year	62%

Ranked National Grid Customer Satisfaction the Lowest

Over 10 Years	20%
61-65	6%
Public Safety	0%

National Grid Customer Satisfaction Score by Gender

Female customers rated National Grid's Customer Satisfaction score 11 points higher than Male customers.

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22 / 100

Male

	Very Satisfied	9%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	19%
	Very Dissatisfied	49%

33 / 100

Female

	Very Satisfied	11%
	Satisfied	22%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	17%
	Very Dissatisfied	48%

National Grid Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

National Grid's Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.

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22 / 100

Very Satisfied	10%
Satisfied	12%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	19%
Very Dissatisfied	55%

Very Satisfied

10%

Satisfied

12%

Neither Satisfied nor Dissatisfied

Dissatisfied

19%

Very Dissatisfied

55%

CSAT according to Hispanic or Latino

National Grid's Customer Satisfaction (CSAT) score was rated 25% according to Hispanic or Latino users and customers.

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25 / 100

Very Satisfied	0%
Satisfied	25%
Neither Satisfied nor Dissatisfied	50%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

Satisfied

25%

Neither Satisfied nor Dissatisfied

50%

Dissatisfied

Very Dissatisfied

25%

CSAT according to African American/Black

National Grid's Customer Satisfaction (CSAT) score was rated 54% according to African American/Black users and customers.

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54 / 100

Very Satisfied	23%
Satisfied	31%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	23%
Very Dissatisfied	23%

Very Satisfied

23%

Satisfied

31%

Neither Satisfied nor Dissatisfied

Dissatisfied

23%

Very Dissatisfied

23%

CSAT according to Asian or Pacific Islander

National Grid's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.

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60 / 100

Very Satisfied	10%
Satisfied	50%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	20%
Very Dissatisfied	0%

Very Satisfied

10%

Satisfied

50%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

20%

Very Dissatisfied

CSAT according to Other

National Grid's Customer Satisfaction (CSAT) score was rated 26% according to Other users and customers.

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26 / 100

Very Satisfied	4%
Satisfied	22%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	9%
Very Dissatisfied	57%

Very Satisfied

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

57%

National Grid Customer Satisfaction Score by Age

National Grid's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

86%

26-30

75%

31-35

25%

36-40

14%

41-45

16%

46-50

34%

51-55

40%

56-60

38%

61-65

66+

16%

National Grid Customer Satisfaction Score by Usage

National Grid's Customer Satisfaction score was rated the highest by customers who have used National Grid's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	62
1 to 2 Years	51
2 to 5 Years	36
5 to 10 Years	27
Over 10 Years	20

National Grid Customer Satisfaction Score by Industry

National Grid's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Public Safety industry customers.

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			"groupId": 515,
			"score": 27,
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			"score": 45,
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			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "National Grid's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "National Grid's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "National Grid's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "National Grid's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Utilities",
			"groupId": 568,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "National Grid's Customer Satisfaction score is  rated by Utilities customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		}
	]
}

Tech	32
Accounting	50
Aerospace and Aviation	0
Architecture and Planning	50
Arts and Entertainment	67
Automotive and Transportation	0
Banking and Financial Services	100
Construction	26
Education	27
Government and Public Policy	0
Healthcare, Hospitals and Medicine	45
Legal	0
Energy and Manufacturing	75
Public Safety	0
Transportation	67
Utilities	67

National Grid Customer Satisfaction vs. Competitors

Compared to its competitors, National Grid's Customer Satisfaction score is rated right above Iberdrola Renewables, and is preceded by Dominion.

COMPANY		Customer Satisfaction (CSAT) Score
	Engie	80%
	National Fuel Gas Company	66%
	Exelon Corporation	65%
	Dominion	58%
	National Grid	35%
	Iberdrola Renewables	0%
	Daily Herald	0%

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National Grid Customer Service

2.3/5

National Grid has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.

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About National Grid's Customer Service

Address

London, AR

Website

http://www2.nationalgrid.com/

Phone Number

+44 20 7004 3000

Quick Insights into National Grid Customer Service

National Grid's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Public Safety industry.

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Ranked National Grid Customer Service the Highest

18-25	4
Asian or Pacific Islander	3.7
Energy and Manufacturing	3.7

Ranked National Grid Customer Service the Lowest

Over 10 Years	1.7
66+	1.5
Public Safety	1.5

National Grid Customer Service Score by Gender

Female customers rated National Grid's Customer Service score 0.3 stars higher than Male customers.

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Male

1.9/5

Female

2.2/5

National Grid Customer Service Score by Ethnicity

National Grid's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.7	Caucasian	1.7
Hispanic or Latino 3	Hispanic or Latino	3
African American/Black 2.8	African American/Black	2.8
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Other 1.7	Other	1.7

National Grid Customer Service Score by Age

National Grid's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
26-30 3.3	26-30	3.3
31-35 2.6	31-35	2.6
36-40 2.4	36-40	2.4
41-45 1.6	41-45	1.6
46-50 2.2	46-50	2.2
51-55 1.9	51-55	1.9
56-60 2.5	56-60	2.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

National Grid Customer Service Score by Usage

National Grid's Customer Service score was rated the highest by customers who have used National Grid's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.1
2 to 5 Years	2.4
5 to 10 Years	2
Over 10 Years	1.7

National Grid Customer Service Score by Industry

National Grid's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Public Safety industry customers.

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Tech	2.6
Accounting	2.5
Aerospace and Aviation	2.3
Architecture and Planning	2.2
Arts and Entertainment	2.1
Automotive and Transportation	1.5
Banking and Financial Services	3.6
Business and Consumer Services	2.1
Construction	2.1
Education	1.5
Government and Public Policy	1.6
Healthcare, Hospitals and Medicine	2.9
Legal	1.5
Energy and Manufacturing	3.7
Public Safety	1.5
Transportation	2.8
Utilities	3.4

National Grid Customer Service vs. Competitors

Compared to its competitors, National Grid's Customer Service score is rated right above Iberdrola Renewables, and is preceded by National Fuel Gas Company.

COMPANY		Customer Service Score
	Engie	3.7/5
	Exelon Corporation	3.6/5
	Dominion	3/5
	National Fuel Gas Company	2.6/5
	National Grid	2.3/5
	Iberdrola Renewables	N/A
	Daily Herald	N/A

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National Grid as an Employer

3.4/5

National Grid has a 3.4/5 stars for its overall company culture rated by their employees

top

40%

CEO of National Grid

John Pettigrew

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

National Grid scored a -35 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of National Grid would recommend the brand to a friend. ENPS measures how likely National Grid employees would recommend working at National Grid to a friend.

Net Promoter Score

-35

NPS Score

27%	Promoters
11%	Passive
62%	Detractors

Employee Net Promoter Score

-5

eNPS Score

35%	Promoters
25%	Passive
40%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail