-34
NPS
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National Fuel Gas Company
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About National Fuel Gas Company's Brand
America’s energy outlook is more promising than ever. Natural gas produced from shale is transforming the energy landscape.
Brand at a Glance
79%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
2.6/5
Customer Service
National Fuel Gas Company NPS
National Fuel Gas Company's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether National Fuel Gas Company's customers would recommend using the product based on a scale of -100 to 100.
National Fuel Gas Company Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
National Fuel Gas Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Oct 2022 0 | Oct 2022 | 0 |
Feb 2023 -20 | Feb 2023 | -20 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 -15 | Jul 2023 | -15 |
Apr 2024 -25 | Apr 2024 | -25 |
Jun 2025 -33 | Jun 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Fuel Gas Company Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of National Fuel Gas Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
National Fuel Gas Company Product Quality
2.8/5
National Fuel Gas Company has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock National Fuel Gas Company's overall Product Quality score rated by its users and customers.
National Fuel Gas Company Product Information
National Fuel Gas Company’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.natfuel.com
- Company Size
- 201-500 Employees
Industry
Tech
Energy
National Fuel Gas Company Pricing
National Fuel Gas Company ROI & Value For Money
2.9/5
National Fuel Gas Company has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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National Fuel Gas Company Customer Satisfaction (CSAT)
National Fuel Gas Company Customer Satisfaction (CSAT) Score
66 / 100
National Fuel Gas Company has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
National Fuel Gas Company Customer Service
2.6/5
National Fuel Gas Company has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock National Fuel Gas Company's overall Customer Service score rated by its users and customers.
About National Fuel Gas Company's Customer Service
Address
6363 Main Street, Williamsville, New York City, NY
Website
http://www.natfuel.com
Phone Number
7136542675
National Fuel Gas Company as an Employer
2.9/5
National Fuel Gas Company has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of National Fuel Gas Company
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
National Fuel Gas Company scored a -34 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of National Fuel Gas Company would recommend the brand to a friend. ENPS measures how likely National Fuel Gas Company employees would recommend working at National Fuel Gas Company to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
