-29
NPS
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Eversource
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About Eversource's Brand
New England's largest energy delivery company, with more than 3.6 million electric and natural gas customers in CT, MA and NH.
Brand at a Glance
82%
Customer Loyalty
2.8/5
Product Quality
2.4/5
Pricing
2.8/5
Customer Service
Eversource NPS
Eversource's Net Promoter Score (NPS) is a -29 with 33% Promoters, 5% Passives, and 62% Detractors. Net Promoter Score tracks whether Eversource's customers would recommend using the product based on a scale of -100 to 100.
Eversource Overall NPS
| 33% | Promoters |
|---|---|
| 5% | Passives |
| 62% | Detractors |
Eversource NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 20 | Dec 2022 | 20 |
Feb 2023 17 | Feb 2023 | 17 |
Mar 2023 -1 | Mar 2023 | -1 |
May 2023 13 | May 2023 | 13 |
Jan 2024 22 | Jan 2024 | 22 |
Mar 2024 30 | Mar 2024 | 30 |
Sep 2024 9 | Sep 2024 | 9 |
Oct 2024 -24 | Oct 2024 | -24 |
Jan 2025 -28 | Jan 2025 | -28 |
Apr 2025 -32 | Apr 2025 | -32 |
Oct 2025 -25 | Oct 2025 | -25 |
Dec 2025 -29 | Dec 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eversource NPS by Gender
Male customers rated Eversource's NPS 84 points higher than Female customers.
Male
34
Eversource's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
-50
Eversource's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Eversource NPS by Ethnicity
Eversource's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Other -100 | Other | -100 |
Eversource NPS by Usage
Eversource's NPS was rated -50 points by customers who have used Eversource's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -50 | Over 10 Years | -50 |
Eversource Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Eversource users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eversource Customer Loyalty Score by Gender
Male customers rated Eversource's Customer Loyalty score 11% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Eversource.
Male
100%
Yes
Female
89%
Yes
Eversource Customer Loyalty Score by Ethnicity
Eversource's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Eversource.
85
out of 100
Caucasian
100
out of 100
Other
Eversource Customer Loyalty Score by Usage
Eversource's Customer Loyalty score was rated 100% by customers who have used Eversource's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Eversource Product Quality
2.8/5
Eversource has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Eversource Product Information
Eversource’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www.eversource.com/
- Company Size
- 5,001-10,000 Employees
Quick Insights into Eversource Product Quality
Eversource's Product Quality score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Eversource Product Quality the Highest
Ranked Eversource Product Quality the Lowest
Eversource Product Quality Score by Gender
Male customers rated Eversource's Product Quality score 1.5 stars higher than Female customers.
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Male
3.5/5
Female
2/5
Eversource Product Quality Score by Ethnicity
Eversource's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Eversource.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Other 1.5 | Other | 1.5 |
Eversource Product Quality Score by Usage
Eversource's Product Quality score was rated 2 stars by customers who have used Eversource's products/services for Over 10 Years.
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Eversource Pricing
Eversource ROI & Value For Money
2.4/5
Eversource has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Eversource ROI
Eversource's ROI score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Eversource ROI the Highest
Ranked Eversource ROI the Lowest
Eversource ROI Score by Gender
Male customers rated Eversource's ROI score 1.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Eversource.
Male
3.5/5
Female
1.7/5
Eversource ROI Score by Ethnicity
Eversource's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Eversource.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 1.5 | Other | 1.5 |
Eversource ROI Score by Usage
Eversource's ROI score was rated 1.7 stars by customers who have used Eversource's products/services for Over 10 Years.
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Eversource Customer Satisfaction (CSAT)
Eversource Customer Satisfaction (CSAT) Score
48 / 100
Eversource has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
24%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
29%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Eversource Customer Satisfaction
Eversource's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Eversource Customer Satisfaction the Highest
Ranked Eversource Customer Satisfaction the Lowest
Eversource Customer Satisfaction Score by Gender
Male customers rated Eversource's Customer Satisfaction score 30 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Eversource.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
37 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 38% |
Eversource Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Eversource's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Eversource.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
17%
CSAT according to Other
Eversource's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Eversource.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Eversource Customer Satisfaction Score by Usage
Eversource's Customer Satisfaction score was rated 37 points by customers who have used Eversource's products/services for Over 10 Years.
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Eversource Customer Service
2.8/5
Eversource has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Eversource's Customer Service
Address
300 Cadwell Drive, Springfield, MA 01104
Website
https://www.eversource.com/
Phone Number
413-785-5871
Quick Insights into Eversource Customer Service
Eversource's Customer Service score was rated highest by Male customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Eversource's Customer Service score.
Ranked Eversource Customer Service the Highest
Ranked Eversource Customer Service the Lowest
Eversource Customer Service Score by Gender
Male customers rated Eversource's Customer Service score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Eversource.
Male
3.5/5
Female
2.1/5
Eversource Customer Service Score by Ethnicity
Eversource's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Eversource.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 1.5 | Other | 1.5 |
Eversource Customer Service Score by Usage
Eversource's Customer Service score was rated 2.1 stars by customers who have used Eversource's products/services for Over 10 Years.
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Eversource as an Employer
3.5/5
Eversource has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Eversource scored a -29 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Eversource would recommend the brand to a friend. ENPS measures how likely Eversource employees would recommend working at Eversource to a friend.
Net Promoter Score
-29
NPS Score
| 33% | Promoters |
|---|---|
| 5% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
