-24
NPS
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Vistra Group
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About Vistra Group's Brand
Vistra’s specialist colleagues provide tailored trust, fiduciary, fund and corporate services.
Brand at a Glance
59%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Vistra Group NPS
Vistra Group's Net Promoter Score (NPS) is a -24 with 28% Promoters, 20% Passives, and 52% Detractors. Net Promoter Score tracks whether Vistra Group's customers would recommend using the product based on a scale of -100 to 100.
Vistra Group Overall NPS
| 28% | Promoters |
|---|---|
| 20% | Passives |
| 52% | Detractors |
Vistra Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -8 | Jul 2023 | -8 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 -8 | Oct 2023 | -8 |
Nov 2023 -7 | Nov 2023 | -7 |
Dec 2023 -12 | Dec 2023 | -12 |
Feb 2024 -18 | Feb 2024 | -18 |
Mar 2024 -11 | Mar 2024 | -11 |
Jun 2024 -15 | Jun 2024 | -15 |
Jul 2024 -20 | Jul 2024 | -20 |
Sep 2024 -23 | Sep 2024 | -23 |
Jan 2025 -26 | Jan 2025 | -26 |
Oct 2025 -24 | Oct 2025 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vistra Group NPS by Gender
Male customers rated Vistra Group's NPS 7 points higher than Female customers.
Male
-60
Vistra Group's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
-67
Vistra Group's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Vistra Group NPS by Ethnicity
Vistra Group's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Vistra Group NPS by Age
Vistra Group's NPS was rated 0 points by customers ages 31-35 on Comparably.
Vistra Group NPS by Usage
Vistra Group's NPS was rated -66 points by customers who have used Vistra Group's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -66 | 1 to 2 Years | -66 |
Vistra Group Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Vistra Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Vistra Group Customer Loyalty Score by Gender
Female customers rated Vistra Group's Customer Loyalty score 24% higher than Male customers.
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Male
46%
Yes
Female
70%
Yes
Vistra Group Customer Loyalty Score by Ethnicity
Vistra Group's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
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40
out of 100
Caucasian
Vistra Group Customer Loyalty Score by Age
Vistra Group's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
Vistra Group Customer Loyalty Score by Usage
Vistra Group's Customer Loyalty score was rated 55% by customers who have used Vistra Group's products/services for 1 to 2 Years.
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Vistra Group Customer Loyalty Score by Industry
Vistra Group's Customer Loyalty score was rated 40% by Tech industry customers.
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Vistra Group Product Quality
2.8/5
Vistra Group has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Vistra Group Product Information
Vistra Group’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Vistra Group's product the highest.
- Website
- http://www.vistra.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Vistra Group Product Quality
Vistra Group's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Female customers.
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Ranked Vistra Group Product Quality the Highest
Ranked Vistra Group Product Quality the Lowest
Vistra Group Product Quality Score by Gender
Male customers rated Vistra Group's Product Quality score 0.7 stars higher than Female customers.
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Male
2.2/5
Female
1.5/5
Vistra Group Product Quality Score by Ethnicity
Vistra Group's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Vistra Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Vistra Group Product Quality Score by Age
Vistra Group's Product Quality score was rated 2.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Vistra Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
Vistra Group Product Quality Score by Usage
Vistra Group's Product Quality score was rated 1.9 stars by customers who have used Vistra Group's products/services for 1 to 2 Years.
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Vistra Group Product Quality Score by Industry
Vistra Group's Product Quality score was rated 1.8 stars by Tech industry customers.
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Vistra Group Pricing
Vistra Group ROI & Value For Money
2.7/5
Vistra Group has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Vistra Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Vistra Group ROI
Vistra Group's ROI score was rated highest by customers ages 31-35, and rated lowest by Female customers.
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Ranked Vistra Group ROI the Highest
Ranked Vistra Group ROI the Lowest
Vistra Group ROI Score by Gender
Male customers rated Vistra Group's ROI score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Vistra Group.
Male
2.4/5
Female
1.5/5
Vistra Group ROI Score by Ethnicity
Vistra Group's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Vistra Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Vistra Group ROI Score by Age
Vistra Group's ROI score was rated 3 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
Vistra Group ROI Score by Usage
Vistra Group's ROI score was rated 2.1 stars by customers who have used Vistra Group's products/services for 1 to 2 Years.
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Vistra Group ROI Score by Industry
Vistra Group's ROI score was rated 1.6 stars by Tech industry customers.
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Vistra Group Customer Satisfaction (CSAT)
Vistra Group Customer Satisfaction (CSAT) Score
44 / 100
Vistra Group has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
22%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vistra Group Customer Satisfaction
Vistra Group's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Female customers.
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Ranked Vistra Group Customer Satisfaction the Highest
Ranked Vistra Group Customer Satisfaction the Lowest
Vistra Group Customer Satisfaction Score by Gender
Male customers rated Vistra Group's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Vistra Group.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 60% | |
Very Dissatisfied | 20% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Vistra Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Vistra Group's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
Vistra Group Customer Satisfaction Score by Age
Vistra Group's Customer Satisfaction score was rated 33 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Vistra Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% |
Vistra Group Customer Satisfaction Score by Usage
Vistra Group's Customer Satisfaction score was rated 17 points by customers who have used Vistra Group's products/services for 1 to 2 Years.
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Vistra Group Customer Satisfaction Score by Industry
Vistra Group's Customer Satisfaction score was rated 0 points by Tech industry customers.
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"title": "Vistra Group Customer Satisfaction Score by Industry",
"text": "Vistra Group's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Vistra Group's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Vistra Group Customer Service
2.6/5
Vistra Group has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Vistra Group's Customer Service
Address
156 2nd Street, San Francisco, CA
Website
http://www.vistra.com/
Phone Number
352 42 2229
Quick Insights into Vistra Group Customer Service
Vistra Group's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Female customers.
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Ranked Vistra Group Customer Service the Highest
Ranked Vistra Group Customer Service the Lowest
Vistra Group Customer Service Score by Gender
Male customers rated Vistra Group's Customer Service score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
Vistra Group Customer Service Score by Ethnicity
Vistra Group's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Vistra Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Vistra Group Customer Service Score by Age
Vistra Group's Customer Service score was rated 3 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
Vistra Group Customer Service Score by Usage
Vistra Group's Customer Service score was rated 1.6 stars by customers who have used Vistra Group's products/services for 1 to 2 Years.
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Vistra Group Customer Service Score by Industry
Vistra Group's Customer Service score was rated 1.5 stars by Tech industry customers.
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Vistra Group as an Employer
2.9/5
Vistra Group has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Vistra Group scored a -24 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Vistra Group would recommend the brand to a friend. ENPS measures how likely Vistra Group employees would recommend working at Vistra Group to a friend.
Net Promoter Score
-24
NPS Score
| 28% | Promoters |
|---|---|
| 20% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 21% | Promoters |
|---|---|
| 31% | Passive |
| 48% | Detractors |
