Vistra Group NPS & Customer Reviews

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Vistra Group

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Vistra Group

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About Vistra Group's Brand

Vistra’s specialist colleagues provide tailored trust, fiduciary, fund and corporate services.

Brand at a Glance

57%

Customer Loyalty

2.7/5

Product Quality

2.6/5

Pricing

2.5/5

Customer Service

Vistra Group NPS

Vistra Group's Net Promoter Score (NPS) is a -27 with 27% Promoters, 19% Passives, and 54% Detractors. Net Promoter Score tracks whether Vistra Group's customers would recommend using the product based on a scale of -100 to 100.

Vistra Group Overall NPS

-27

NPS

27%	Promoters
19%	Passives
54%	Detractors

Vistra Group NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2023 0	Sep 2023	0
Oct 2023 -8	Oct 2023	-8
Nov 2023 -7	Nov 2023	-7
Dec 2023 -12	Dec 2023	-12
Feb 2024 -18	Feb 2024	-18
Mar 2024 -11	Mar 2024	-11
Jun 2024 -15	Jun 2024	-15
Jul 2024 -20	Jul 2024	-20
Sep 2024 -23	Sep 2024	-23
Jan 2025 -26	Jan 2025	-26
Oct 2025 -24	Oct 2025	-24
Sep 2026 -28	Sep 2026	-28

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Vistra Group NPS by Gender

Male customers rated Vistra Group's NPS 15 points higher than Female customers.

Male

-60

Vistra Group's NPS was rated -60 by Male customers on Comparably.

20%

Promoters

Passives

80%

Detractors

Female

-75

Vistra Group's NPS was rated -75 by Female customers on Comparably.

Promoters

25%

Passives

75%

Detractors

Vistra Group NPS by Ethnicity

Vistra Group's NPS was rated -100 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -100	Caucasian	-100

Vistra Group NPS by Age

Vistra Group's NPS was rated 0 points by customers ages 31-35 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

31-35

33%

34%

33%

Vistra Group NPS by Usage

Vistra Group's NPS was rated -72 points by customers who have used Vistra Group's products/services for 1 to 2 Years.

-100

-50

100

Summary	Usage	Score
1 to 2 Years -72	1 to 2 Years	-72

Vistra Group Customer Reviews

Vistra Group Customer Loyalty

57%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

57% of Vistra Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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57%

43%

Vistra Group Customer Loyalty Score by Gender

Female customers rated Vistra Group's Customer Loyalty score 9% higher than Male customers.

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Male

46%

Yes

Female

55%

Yes

Vistra Group Customer Loyalty Score by Ethnicity

Vistra Group's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Vistra Group Customer Loyalty Score by Age

Vistra Group's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 70%	31-35	70%

Vistra Group Customer Loyalty Score by Usage

Vistra Group's Customer Loyalty score was rated 49% by customers who have used Vistra Group's products/services for 1 to 2 Years.

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1 to 2 Years	49%

Vistra Group Customer Loyalty Score by Industry

Vistra Group's Customer Loyalty score was rated 40% by Tech industry customers.

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Tech	40%

Vistra Group Product Quality

2.7/5

Vistra Group has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.

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Vistra Group Product Information

Vistra Group’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Vistra Group's product the highest.

Website: http://www.vistra.com/

Company Size: 1,001-5,000 Employees

Quick Insights into Vistra Group Product Quality

Vistra Group's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Female customers.

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Ranked Vistra Group Product Quality the Highest

31-35	2.6
Male	2.2
Tech	1.8

Ranked Vistra Group Product Quality the Lowest

Female	1.5

Vistra Group Product Quality Score by Gender

Male customers rated Vistra Group's Product Quality score 0.7 stars higher than Female customers.

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Male

2.2/5

Female

1.5/5

Vistra Group Product Quality Score by Ethnicity

Vistra Group's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

Vistra Group Product Quality Score by Age

Vistra Group's Product Quality score was rated 2.6 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 2.6	31-35	2.6

Vistra Group Product Quality Score by Usage

Vistra Group's Product Quality score was rated 1.7 stars by customers who have used Vistra Group's products/services for 1 to 2 Years.

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1 to 2 Years	1.7

Vistra Group Product Quality Score by Industry

Vistra Group's Product Quality score was rated 1.8 stars by Tech industry customers.

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Tech	1.8

Vistra Group Pricing

Vistra Group ROI & Value For Money

2.6/5

Vistra Group has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.

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Vistra Group Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Vistra Group ROI

Vistra Group's ROI score was rated highest by customers ages 31-35, and rated lowest by Female customers.

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Ranked Vistra Group ROI the Highest

31-35	3
Male	2.4
1 to 2 Years	1.8

Ranked Vistra Group ROI the Lowest

Female	1.5

Vistra Group ROI Score by Gender

Male customers rated Vistra Group's ROI score 0.9 stars higher than Female customers.

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Male

2.4/5

Female

1.5/5

Vistra Group ROI Score by Ethnicity

Vistra Group's ROI score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

Vistra Group ROI Score by Age

Vistra Group's ROI score was rated 3 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 3	31-35	3

Vistra Group ROI Score by Usage

Vistra Group's ROI score was rated 1.8 stars by customers who have used Vistra Group's products/services for 1 to 2 Years.

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1 to 2 Years	1.8

Vistra Group ROI Score by Industry

Vistra Group's ROI score was rated 1.6 stars by Tech industry customers.

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Tech	1.6

Vistra Group Customer Satisfaction (CSAT)

Vistra Group Customer Satisfaction (CSAT) Score

42 / 100

Vistra Group has an overall Customer Satisfaction score of 42 rated by its users and customers.

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Very Satisfied	11%
Satisfied	31%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	21%
Very Dissatisfied	21%

Very Satisfied

11%

Satisfied

31%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

21%

Very Dissatisfied

21%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Vistra Group Customer Satisfaction

Vistra Group's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Female customers.

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Ranked Vistra Group Customer Satisfaction the Highest

31-35	33%
Male	20%
1 to 2 Years	14%

Ranked Vistra Group Customer Satisfaction the Lowest

Female	0%

Vistra Group Customer Satisfaction Score by Gender

Male customers rated Vistra Group's Customer Satisfaction score 0 points higher than Female customers.

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20 / 100

Male

	Very Satisfied	20%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	60%
	Very Dissatisfied	20%

Female

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	0%
	Very Dissatisfied	75%

Vistra Group Customer Satisfaction Score by Ethnicity

Caucasian
0%

CSAT according to Caucasian

Vistra Group's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	100%
Very Dissatisfied	0%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

100%

Very Dissatisfied

Vistra Group Customer Satisfaction Score by Age

Vistra Group's Customer Satisfaction score was rated 33 points by customers ages 31-35 on Comparably.

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100

Breakdown

Age

Score

31-35

33%

Vistra Group Customer Satisfaction Score by Usage

Vistra Group's Customer Satisfaction score was rated 14 points by customers who have used Vistra Group's products/services for 1 to 2 Years.

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1 to 2 Years	14

Vistra Group Customer Satisfaction Score by Industry

Vistra Group's Customer Satisfaction score was rated 0 points by Tech industry customers.

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	"title": "Vistra Group Customer Satisfaction Score by Industry",
	"text": "Vistra Group's Customer Satisfaction score was rated 0 points by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Vistra Group's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 0
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Tech	0

Vistra Group Customer Service

2.5/5

Vistra Group has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.

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About Vistra Group's Customer Service

Address

156 2nd Street, San Francisco, CA

Website

http://www.vistra.com/

Phone Number

352 42 2229

Quick Insights into Vistra Group Customer Service

Vistra Group's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Female customers.

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Ranked Vistra Group Customer Service the Highest

31-35	3
Male	1.8
1 to 2 Years	1.5

Ranked Vistra Group Customer Service the Lowest

Female	1.5

Vistra Group Customer Service Score by Gender

Male customers rated Vistra Group's Customer Service score 0.3 stars higher than Female customers.

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Male

1.8/5

Female

1.5/5

Vistra Group Customer Service Score by Ethnicity

Vistra Group's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5

Vistra Group Customer Service Score by Age

Vistra Group's Customer Service score was rated 3 stars by customers ages 31-35 on Comparably.

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100

Summary	Age	Customer Service Score
31-35 3	31-35	3

Vistra Group Customer Service Score by Usage

Vistra Group's Customer Service score was rated 1.5 stars by customers who have used Vistra Group's products/services for 1 to 2 Years.

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1 to 2 Years	1.5

Vistra Group Customer Service Score by Industry

Vistra Group's Customer Service score was rated 1.5 stars by Tech industry customers.

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Tech	1.5

Vistra Group as an Employer

2.9/5

Vistra Group has a 2.9/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of Vistra Group

Martin Crawford

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Vistra Group scored a -27 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Vistra Group would recommend the brand to a friend. ENPS measures how likely Vistra Group employees would recommend working at Vistra Group to a friend.

Net Promoter Score

-27

NPS Score

27%	Promoters
19%	Passive
54%	Detractors

Employee Net Promoter Score

-27

eNPS Score

21%	Promoters
31%	Passive
48%	Detractors

Global Ranking Snapshot

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