-39
NPS
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Republic Services
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About Republic Services' Brand
Republic Services, Inc. is an industry leader in U.S. recycling and waste services.
Brand at a Glance
72%
Customer Loyalty
2.3/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service
Republic Services CMO
Republic Services NPS
Republic Services's Net Promoter Score (NPS) is a -39 with 27% Promoters, 7% Passives, and 66% Detractors. Net Promoter Score tracks whether Republic Services's customers would recommend using the product based on a scale of -100 to 100.
Republic Services Overall NPS
| 27% | Promoters |
|---|---|
| 7% | Passives |
| 66% | Detractors |
Republic Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -41 | Nov 2024 | -41 |
Dec 2024 -41 | Dec 2024 | -41 |
Jan 2025 -41 | Jan 2025 | -41 |
Mar 2025 -41 | Mar 2025 | -41 |
Apr 2025 -41 | Apr 2025 | -41 |
May 2025 -41 | May 2025 | -41 |
Jun 2025 -41 | Jun 2025 | -41 |
Jul 2025 -41 | Jul 2025 | -41 |
Aug 2025 -39 | Aug 2025 | -39 |
Nov 2025 -39 | Nov 2025 | -39 |
Dec 2025 -39 | Dec 2025 | -39 |
Jan 2026 -39 | Jan 2026 | -39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Republic Services NPS by Gender
Male customers rated Republic Services's NPS 32 points higher than Female customers.
Male
-50
Republic Services's NPS was rated -50 by Male customers on Comparably.
23%
Promoters
4%
Passives
73%
Detractors
Female
-82
Republic Services's NPS was rated -82 by Female customers on Comparably.
8%
Promoters
2%
Passives
90%
Detractors
Republic Services NPS by Ethnicity
Republic Services's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -6 | African American/Black | -6 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Native American -100 | Native American | -100 |
Other -84 | Other | -84 |
Republic Services NPS by Age
Republic Services's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Republic Services NPS by Usage
Republic Services's NPS was rated the highest by customers who have used Republic Services's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -77 | Less than 1 Year | -77 |
1 to 2 Years -7 | 1 to 2 Years | -7 |
2 to 5 Years -69 | 2 to 5 Years | -69 |
5 to 10 Years -55 | 5 to 10 Years | -55 |
Over 10 Years -76 | Over 10 Years | -76 |
Republic Services Customer Reviews
Out of the 27 Republic Services customer reviews 9 were positive and 18 were constructive. Republic Services customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Republic Services Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Republic Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Republic Services Customer Loyalty Score by Gender
Male customers rated Republic Services's Customer Loyalty score 11% higher than Female customers.
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Male
76%
Yes
Female
65%
Yes
Republic Services Customer Loyalty Score by Ethnicity
Republic Services's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Republic Services.
65
out of 100
Caucasian
85
out of 100
Hispanic or Latino
89
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
40
out of 100
Native American
78
out of 100
Other
Republic Services Customer Loyalty Score by Age
Republic Services's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Republic Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 78% | 26-30 | 78% |
31-35 60% | 31-35 | 60% |
36-40 79% | 36-40 | 79% |
41-45 74% | 41-45 | 74% |
46-50 65% | 46-50 | 65% |
51-55 75% | 51-55 | 75% |
56-60 64% | 56-60 | 64% |
61-65 70% | 61-65 | 70% |
66+ 70% | 66+ | 70% |
Republic Services Customer Loyalty Score by Usage
Republic Services's Customer Loyalty score was rated the highest by customers who have used Republic Services's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Republic Services Customer Loyalty Score by Industry
Republic Services's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Professional Services industry customers.
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Republic Services Product Quality
2.3/5
Republic Services has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Republic Services Product Information
Republic Services’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Republic Services's product the highest. Reviewers from the Hospitality industry rated Republic Services the lowest at 1.9.
- Company Size
- 10,000+ Employees
Industry
Environmental Services
Quick Insights into Republic Services Product Quality
Republic Services's Product Quality score was rated highest by customers who have used Republic Services's products/services for 1 to 2 Years, and rated lowest by customers from the Professional Services industry.
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Ranked Republic Services Product Quality the Highest
Ranked Republic Services Product Quality the Lowest
Republic Services Product Quality Score by Gender
Male customers rated Republic Services's Product Quality score 0.6 stars higher than Female customers.
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Male
2.1/5
Female
1.5/5
Republic Services Product Quality Score by Ethnicity
Republic Services's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Republic Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Native American 1.5 | Native American | 1.5 |
Other 1.6 | Other | 1.6 |
Republic Services Product Quality Score by Age
Republic Services's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Republic Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 1.6 | 26-30 | 1.6 |
31-35 2.6 | 31-35 | 2.6 |
36-40 2.6 | 36-40 | 2.6 |
41-45 2.4 | 41-45 | 2.4 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Republic Services Product Quality Score by Usage
Republic Services's Product Quality score was rated the highest by customers who have used Republic Services's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Republic Services Product Quality Score by Industry
Republic Services's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Professional Services industry customers.
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Republic Services Pricing
Republic Services ROI & Value For Money
2.1/5
Republic Services has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Republic Services Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Education industry think that they had the lowest ROI from Republic Services.
Quick Insights into Republic Services ROI
Republic Services's ROI score was rated highest by customers who have used Republic Services's products/services for 1 to 2 Years, and rated lowest by customers from the Professional Services industry.
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Ranked Republic Services ROI the Highest
Ranked Republic Services ROI the Lowest
Republic Services ROI Score by Gender
Male customers rated Republic Services's ROI score 0.4 stars higher than Female customers.
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Male
1.9/5
Female
1.5/5
Republic Services ROI Score by Ethnicity
Republic Services's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Republic Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Republic Services ROI Score by Age
Republic Services's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Republic Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 1.6 | 26-30 | 1.6 |
31-35 2.6 | 31-35 | 2.6 |
36-40 2.4 | 36-40 | 2.4 |
41-45 2.2 | 41-45 | 2.2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Republic Services ROI Score by Usage
Republic Services's ROI score was rated the highest by customers who have used Republic Services's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Republic Services ROI Score by Industry
Republic Services's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Professional Services industry customers.
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Republic Services Customer Satisfaction (CSAT)
Republic Services Customer Satisfaction (CSAT) Score
29 / 100
Republic Services has an overall Customer Satisfaction score of 29 rated by its users and customers.
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Very Satisfied
18%
Satisfied
11%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
17%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Republic Services Customer Satisfaction
Republic Services's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Native American customers.
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Ranked Republic Services Customer Satisfaction the Highest
Ranked Republic Services Customer Satisfaction the Lowest
Republic Services Customer Satisfaction Score by Gender
Male customers rated Republic Services's Customer Satisfaction score 17 points higher than Female customers.
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27 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 14% | |
Very Dissatisfied | 52% |
10 / 100
FemaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 24% | |
Very Dissatisfied | 62% |
Republic Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Republic Services' Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
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16 / 100
Very Satisfied
11%
Satisfied
5%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
16%
Very Dissatisfied
62%
CSAT according to Hispanic or Latino
Republic Services' Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to African American/Black
Republic Services' Customer Satisfaction (CSAT) score was rated 53% according to African American/Black users and customers.
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53 / 100
Very Satisfied
40%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
27%
CSAT according to Asian or Pacific Islander
Republic Services' Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
25%
CSAT according to Native American
Republic Services' Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Other
Republic Services' Customer Satisfaction (CSAT) score was rated 5% according to Other users and customers.
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5 / 100
Very Satisfied
5%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
24%
Very Dissatisfied
71%
Republic Services Customer Satisfaction Score by Age
Republic Services's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Republic Services.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 60% | |||||||||||||||
| 26-30 | 25% | |||||||||||||||
| 31-35 | 44% | |||||||||||||||
| 36-40 | 27% | |||||||||||||||
| 41-45 | 34% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 23% | |||||||||||||||
| 56-60 | 16% | |||||||||||||||
| 61-65 | 5% | |||||||||||||||
| 66+ | 11% |
Republic Services Customer Satisfaction Score by Usage
Republic Services's Customer Satisfaction score was rated the highest by customers who have used Republic Services's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Republic Services Customer Satisfaction Score by Industry
Republic Services's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Republic Services Customer Satisfaction Score by Industry",
"text": "Republic Services's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Manufacturing and Machinery industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Republic Services's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Accounting",
"groupId": 495,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Republic Services's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 16,
"stars": 0,
"csatScore": 16,
"text": "Republic Services's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 16
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Republic Services's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Republic Services's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 24,
"stars": 0,
"csatScore": 24,
"text": "Republic Services's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 24
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Republic Services's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Republic Services's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Hospitality",
"groupId": 523,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Republic Services's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Republic Services's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Republic Services's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Republic Services's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Retail",
"groupId": 559,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Republic Services's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Republic Services Customer Service
2.1/5
Republic Services has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Republic Services' overall Customer Service score rated by its users and customers.
About Republic Services's Customer Service
Address
18500 N Allied Way, Phoenix, AZ 85054
Website
http://www.republicservices.com
Phone Number
(480) 627-2700
Republic Services's Social Links
Quick Insights into Republic Services Customer Service
Republic Services's Customer Service score was rated highest by customers who have used Republic Services's products/services for 1 to 2 Years, and rated lowest by customers from the Professional Services industry.
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Ranked Republic Services Customer Service the Highest
Ranked Republic Services Customer Service the Lowest
Republic Services Customer Service Score by Gender
Male customers rated Republic Services's Customer Service score 0.3 stars higher than Female customers.
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Male
1.9/5
Female
1.6/5
Republic Services Customer Service Score by Ethnicity
Republic Services's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Republic Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 2.2 | Hispanic or Latino | 2.2 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Republic Services Customer Service Score by Age
Republic Services's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Republic Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2.4 | 31-35 | 2.4 |
36-40 2.2 | 36-40 | 2.2 |
41-45 2.4 | 41-45 | 2.4 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Republic Services Customer Service Score by Usage
Republic Services's Customer Service score was rated the highest by customers who have used Republic Services's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Republic Services Customer Service Score by Industry
Republic Services's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Professional Services industry customers.
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Republic Services as an Employer
2.8/5
Republic Services has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Republic Services scored a -39 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Republic Services would recommend the brand to a friend. ENPS measures how likely Republic Services employees would recommend working at Republic Services to a friend.
Net Promoter Score
-39
NPS Score
| 27% | Promoters |
|---|---|
| 7% | Passive |
| 66% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 37% | Promoters |
|---|---|
| 12% | Passive |
| 51% | Detractors |
