-43
NPS
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Heritage-Crystal Clean
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About Heritage-Crystal Clean's Brand
Heritage-Crystal Clean is a leading provider of parts cleaning, used oil, re-refining, and hazardous and non-hazardous waste services. Among its major competitors, Heritage-Crystal Clean is ranked in 3rd place for NPS while Clean Harbors is 1st, and Republic Services is 2nd.Their current market cap is $807.93M
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Heritage-Crystal Clean Ranking
- #3 / 4 of its competitors
Heritage-Crystal Clean NPS
Heritage-Crystal Clean's Net Promoter Score (NPS) is a -43 with 14% Promoters, 29% Passives, and 57% Detractors. Net Promoter Score tracks whether Heritage-Crystal Clean's customers would recommend using the product based on a scale of -100 to 100.
Heritage-Crystal Clean Overall NPS
| 14% | Promoters |
|---|---|
| 29% | Passives |
| 57% | Detractors |
Heritage-Crystal Clean NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Oct 2022 50 | Oct 2022 | 50 |
Feb 2023 -25 | Feb 2023 | -25 |
Jul 2023 -20 | Jul 2023 | -20 |
Aug 2023 -34 | Aug 2023 | -34 |
Mar 2024 -43 | Mar 2024 | -43 |
How Other Brands Compare
Heritage-Crystal Clean is ranked third for NPS among its competitors. Clean Harbors and Republic Services come in first and second, with Safety-Kleen coming in at #4. Among those competitors, it is the third most valued company behind Republic Services.
Heritage-Crystal Clean |  Clean Harbors |  Republic Services |  Safety-Kleen | |
| Global Ranking | #- | #600 | #- | #- |
| NPS | -43 | -2 | -39 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $807.93M | $7.50B | $31.80B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Heritage-Crystal Clean NPS vs. Competitors
Compared to its competitors, Heritage-Crystal Clean's NPS is rated right below Republic Services.
| COMPANY | NPS Score | |
|---|---|---|
| Clean Harbors | -2 |
| Republic Services | -39 |
| Heritage-Crystal Clean | -43 |
Heritage-Crystal Clean Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Heritage-Crystal Clean users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Heritage-Crystal Clean Customer Loyalty vs. Competitors
Compared to its competitors, Heritage-Crystal Clean's Customer Loyalty score is rated right above Clean Harbors.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Heritage-Crystal Clean | 100% |
| Clean Harbors | 81% |
| Republic Services | 72% |
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Heritage-Crystal Clean Product Quality
3.4/5
Heritage-Crystal Clean has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Heritage-Crystal Clean Product Information
Heritage-Crystal Clean’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Environmental Services
Heritage-Crystal Clean Product Quality vs. Competitors
Compared to its competitors, Heritage-Crystal Clean's Product Quality score is rated right above Republic Services, and is preceded by Clean Harbors.
| COMPANY | Product Quality Score | |
|---|---|---|
| Clean Harbors | 3.6/5 |
| Heritage-Crystal Clean | 3.4/5 |
| Republic Services | 2.3/5 |
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Heritage-Crystal Clean Pricing
Heritage-Crystal Clean ROI & Value For Money
2.7/5
Heritage-Crystal Clean has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Heritage-Crystal Clean Pricing vs. Competitors
Compared to its competitors, Heritage-Crystal Clean's ROI score is rated right above Republic Services, and is preceded by Clean Harbors.
| COMPANY | Pricing Score | |
|---|---|---|
| Clean Harbors | 3.4/5 |
| Heritage-Crystal Clean | 2.7/5 |
| Republic Services | 2.1/5 |
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Heritage-Crystal Clean Customer Satisfaction (CSAT)
Heritage-Crystal Clean Customer Satisfaction (CSAT) Score
75 / 100
Heritage-Crystal Clean has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Heritage-Crystal Clean Customer Satisfaction vs. Competitors
Compared to its competitors, Heritage-Crystal Clean's Customer Satisfaction score is rated right above Clean Harbors.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Heritage-Crystal Clean | 75% |
| Clean Harbors | 60% |
| Republic Services | 29% |
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Heritage-Crystal Clean Customer Service
2.5/5
Heritage-Crystal Clean has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Heritage-Crystal Clean's Customer Service
Address
2175 Point Blvd, Elgin, IL 60123
Website
http://www.crystal-clean.com/
Phone Number
+1 847-938-7948
Heritage-Crystal Clean's Social Links
Heritage-Crystal Clean Customer Service vs. Competitors
Compared to its competitors, Heritage-Crystal Clean's Customer Service score is rated right above Republic Services, and is preceded by Clean Harbors.
| COMPANY | Customer Service Score | |
|---|---|---|
| Clean Harbors | 3.4/5 |
| Heritage-Crystal Clean | 2.5/5 |
| Republic Services | 2.1/5 |
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Heritage-Crystal Clean as an Employer
3.3/5
Heritage-Crystal Clean has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Heritage-Crystal Clean scored a -43 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Heritage-Crystal Clean would recommend the brand to a friend. ENPS measures how likely Heritage-Crystal Clean employees would recommend working at Heritage-Crystal Clean to a friend.
Net Promoter Score
-43
NPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 41% | Promoters |
|---|---|
| 15% | Passive |
| 44% | Detractors |
