11
NPS
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Veolia
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About Veolia's Brand
Provides water, waste and energy management solutions that contribute to the sustainable development of communities and industries. Among its major competitors, Veolia is ranked in 2nd place for NPS while SUEZ is 1st, and Engie is 3rd.Their current valuation is $15.65B
Brand at a Glance
84%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Veolia Ranking
- #1 / 4 of its competitors
Veolia NPS
Veolia's Net Promoter Score (NPS) is a 11 with 45% Promoters, 21% Passives, and 34% Detractors. Net Promoter Score tracks whether Veolia's customers would recommend using the product based on a scale of -100 to 100.
Veolia Overall NPS
| 45% | Promoters |
|---|---|
| 21% | Passives |
| 34% | Detractors |
Veolia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 12 | May 2024 | 12 |
Jun 2024 10 | Jun 2024 | 10 |
Jul 2024 12 | Jul 2024 | 12 |
Aug 2024 11 | Aug 2024 | 11 |
Sep 2024 11 | Sep 2024 | 11 |
Oct 2024 11 | Oct 2024 | 11 |
Nov 2024 12 | Nov 2024 | 12 |
Feb 2025 10 | Feb 2025 | 10 |
Apr 2025 10 | Apr 2025 | 10 |
Jul 2025 11 | Jul 2025 | 11 |
Oct 2025 11 | Oct 2025 | 11 |
Jan 2026 11 | Jan 2026 | 11 |
How Other Brands Compare
Veolia is ranked first for NPS among its competitors. Engie and Clean Harbors come in second and third, with Republic Services coming in at #4. Among those competitors, it is the third most valued company behind Engie.
Veolia |  Clean Harbors |  Engie |  Republic Services | |
| Global Ranking | #- | #600 | #- | #- |
| NPS | 11 | -2 | 11 | -39 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $15.65B | $7.50B | $34.64B | $31.80B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Veolia NPS by Gender
Female customers rated Veolia's NPS 37 points higher than Male customers.
Male
0
Veolia's NPS was rated by Male customers on Comparably.
37%
Promoters
26%
Passives
37%
Detractors
Female
37
Veolia's NPS was rated 37 by Female customers on Comparably.
62%
Promoters
13%
Passives
25%
Detractors
Veolia NPS by Ethnicity
Veolia's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -1 | Caucasian | -1 |
African American/Black -67 | African American/Black | -67 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 25 | Other | 25 |
Veolia NPS by Age
Veolia's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Veolia NPS by Usage
Veolia's NPS was rated the highest by customers who have used Veolia's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -16 | Less than 1 Year | -16 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -13 | 5 to 10 Years | -13 |
Over 10 Years 34 | Over 10 Years | 34 |
Veolia NPS vs. Competitors
Compared to its competitors, Veolia's NPS is rated right above Engie, and is preceded by SUEZ.
| COMPANY | NPS Score | |
|---|---|---|
 | SUEZ | 25 |
| Veolia | 11 |
| Engie | 11 |
| Clean Harbors | -2 |
| Republic Services | -39 |
Veolia Customer Reviews
Out of the 7 Veolia customer reviews 3 were positive and 4 were constructive. Veolia customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Veolia Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Veolia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Veolia Customer Loyalty Score by Gender
Female customers rated Veolia's Customer Loyalty score 15% higher than Male customers.
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Male
85%
Yes
Female
100%
Yes
Veolia Customer Loyalty Score by Ethnicity
Veolia's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Veolia.
85
out of 100
Caucasian
100
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
100
out of 100
Other
Veolia Customer Loyalty Score by Age
Veolia's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
46-50 100% | 46-50 | 100% |
66+ 100% | 66+ | 100% |
Veolia Customer Loyalty Score by Usage
Veolia's Customer Loyalty score was rated the highest by customers who have used Veolia's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Veolia Customer Loyalty Score by Industry
Veolia's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Veolia Customer Loyalty vs. Competitors
Compared to its competitors, Veolia's Customer Loyalty score is rated right above Clean Harbors.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Veolia | 84% |
| Clean Harbors | 81% |
| Engie | 78% |
| SUEZ | 72% |
| Republic Services | 72% |
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Veolia Product Quality
3.7/5
Veolia has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Veolia Product Information
Veolia’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Environmental Services industry rated Veolia's product the highest. Reviewers from the Accounting industry rated Veolia the lowest at 3.2.
- Website
- http://www.veolia.co.uk
- Company Size
- 10,000+ Employees
Industry
Environmental Services
Quick Insights into Veolia Product Quality
Veolia's Product Quality score was rated highest by customers from the Environmental Services industry, and rated lowest by African American/Black customers.
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Ranked Veolia Product Quality the Highest
Ranked Veolia Product Quality the Lowest
Veolia Product Quality Score by Gender
Male customers rated Veolia's Product Quality score 0.1 stars higher than Female customers.
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Male
3.7/5
Female
3.6/5
Veolia Product Quality Score by Ethnicity
Veolia's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.9 | Other | 3.9 |
Veolia Product Quality Score by Age
Veolia's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.7 | 36-40 | 3.7 |
46-50 3.5 | 46-50 | 3.5 |
66+ 3.8 | 66+ | 3.8 |
Veolia Product Quality Score by Usage
Veolia's Product Quality score was rated the highest by customers who have used Veolia's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Veolia Product Quality Score by Industry
Veolia's Product Quality score was rated the highest by Environmental Services industry customers, and the lowest by Accounting industry customers.
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Veolia Product Quality vs. Competitors
Compared to its competitors, Veolia's Product Quality score is rated right above Clean Harbors, and is preceded by Engie.
| COMPANY | Product Quality Score | |
|---|---|---|
| SUEZ | 3.8/5 |
| Engie | 3.8/5 |
| Veolia | 3.7/5 |
| Clean Harbors | 3.6/5 |
| Republic Services | 2.3/5 |
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Veolia Pricing
Veolia ROI & Value For Money
3.5/5
Veolia has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Veolia Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Accounting industry think that they had the lowest ROI from Veolia.
Quick Insights into Veolia ROI
Veolia's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used Veolia's products/services for Less than 1 Year.
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Ranked Veolia ROI the Highest
Ranked Veolia ROI the Lowest
Veolia ROI Score by Gender
Female customers rated Veolia's ROI score 0.3 stars higher than Male customers.
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Male
3.6/5
Female
3.9/5
Veolia ROI Score by Ethnicity
Veolia's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.9 | Other | 3.9 |
Veolia ROI Score by Age
Veolia's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
31-35 4.4 | 31-35 | 4.4 |
36-40 3.8 | 36-40 | 3.8 |
46-50 3.6 | 46-50 | 3.6 |
66+ 3.5 | 66+ | 3.5 |
Veolia ROI Score by Usage
Veolia's ROI score was rated the highest by customers who have used Veolia's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Veolia ROI Score by Industry
Veolia's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Veolia Pricing vs. Competitors
Compared to its competitors, Veolia's ROI score is rated right above Clean Harbors, and is preceded by Engie.
| COMPANY | Pricing Score | |
|---|---|---|
| SUEZ | 3.8/5 |
| Engie | 3.7/5 |
| Veolia | 3.5/5 |
| Clean Harbors | 3.4/5 |
| Republic Services | 2.1/5 |
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Veolia Customer Satisfaction (CSAT)
Veolia Customer Satisfaction (CSAT) Score
74 / 100
Veolia has an overall Customer Satisfaction score of 74 rated by its users and customers.
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Very Satisfied
30%
Satisfied
44%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
7%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Veolia Customer Satisfaction
Veolia's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
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Ranked Veolia Customer Satisfaction the Highest
Ranked Veolia Customer Satisfaction the Lowest
Veolia Customer Satisfaction Score by Gender
Female customers rated Veolia's Customer Satisfaction score 11 points higher than Male customers.
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64 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 35% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 12% | |
Very Dissatisfied | 6% |
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 12% |
Veolia Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Veolia's Customer Satisfaction (CSAT) score was rated 54% according to Caucasian users and customers.
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54 / 100
Very Satisfied
27%
Satisfied
27%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
10%
Very Dissatisfied
27%
CSAT according to African American/Black
Veolia's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Veolia's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
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60 / 100
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Veolia's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.
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86 / 100
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
Veolia Customer Satisfaction Score by Age
Veolia's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 72% | |||||||||||||||
| 46-50 | 60% | |||||||||||||||
| 66+ | 66% |
Veolia Customer Satisfaction Score by Usage
Veolia's Customer Satisfaction score was rated the highest by customers who have used Veolia's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Veolia Customer Satisfaction Score by Industry
Veolia's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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{
"title": "Veolia Customer Satisfaction Score by Industry",
"text": "Veolia's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Veolia's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
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"groupId": 496,
"score": 100,
"stars": 0,
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},
{
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"groupId": 516,
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]
}Veolia Customer Satisfaction vs. Competitors
Compared to its competitors, Veolia's Customer Satisfaction score is rated right above Clean Harbors, and is preceded by Engie.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SUEZ | 85% |
| Engie | 80% |
| Veolia | 74% |
| Clean Harbors | 60% |
| Republic Services | 29% |
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Veolia Customer Service
3.4/5
Veolia has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Veolia's Customer Service
Address
8th Floor, 210 Pentonville Road, London, Paris, OH N1 9JY United Kingdom
Website
http://www.veolia.co.uk
Phone Number
7551135696
Quick Insights into Veolia Customer Service
Veolia's Customer Service score was rated highest by customers from the Environmental Services industry, and rated lowest by Caucasian customers.
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Ranked Veolia Customer Service the Highest
Ranked Veolia Customer Service the Lowest
Veolia Customer Service Score by Gender
Female customers rated Veolia's Customer Service score 0.1 stars higher than Male customers.
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Male
3.5/5
Female
3.6/5
Veolia Customer Service Score by Ethnicity
Veolia's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Veolia.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.7 | Other | 3.7 |
Veolia Customer Service Score by Age
Veolia's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.7 | 36-40 | 3.7 |
46-50 3.2 | 46-50 | 3.2 |
66+ 3.6 | 66+ | 3.6 |
Veolia Customer Service Score by Usage
Veolia's Customer Service score was rated the highest by customers who have used Veolia's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Veolia Customer Service Score by Industry
Veolia's Customer Service score was rated the highest by Environmental Services industry customers, and the lowest by Tech industry customers.
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Veolia Customer Service vs. Competitors
Compared to its competitors, Veolia's Customer Service score is rated right above Clean Harbors, and is preceded by Engie.
| COMPANY | Customer Service Score | |
|---|---|---|
| SUEZ | 3.9/5 |
| Engie | 3.7/5 |
| Veolia | 3.4/5 |
| Clean Harbors | 3.4/5 |
| Republic Services | 2.1/5 |
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Veolia as an Employer
3.9/5
Veolia has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Veolia scored a 11 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Veolia would recommend the brand to a friend. ENPS measures how likely Veolia employees would recommend working at Veolia to a friend.
Net Promoter Score
11
NPS Score
| 45% | Promoters |
|---|---|
| 21% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 43% | Promoters |
|---|---|
| 27% | Passive |
| 30% | Detractors |
