25
NPS
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SUEZ
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About SUEZ's Brand
"SUEZ Environnement provides drinking water, wastewater treatment and waste management solutions." Among its major competitors, SUEZ is ranked in 2nd place for NPS while Schlumberger is 1st, and Veolia is 3rd.
Brand at a Glance
72%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
SUEZ Ranking
- #2 / 4 of its competitors
SUEZ NPS
SUEZ's Net Promoter Score (NPS) is a 25 with 51% Promoters, 23% Passives, and 26% Detractors. Net Promoter Score tracks whether SUEZ's customers would recommend using the product based on a scale of -100 to 100.
SUEZ Overall NPS
| 51% | Promoters |
|---|---|
| 23% | Passives |
| 26% | Detractors |
SUEZ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 24 | Apr 2023 | 24 |
May 2023 22 | May 2023 | 22 |
Jun 2023 21 | Jun 2023 | 21 |
Dec 2023 20 | Dec 2023 | 20 |
Jan 2024 19 | Jan 2024 | 19 |
Feb 2024 21 | Feb 2024 | 21 |
Apr 2024 24 | Apr 2024 | 24 |
May 2024 22 | May 2024 | 22 |
Jun 2024 21 | Jun 2024 | 21 |
Jul 2024 24 | Jul 2024 | 24 |
Feb 2025 24 | Feb 2025 | 24 |
Jun 2025 26 | Jun 2025 | 26 |
How Other Brands Compare
SUEZ is ranked second for NPS among its competitors. Schlumberger and Engie come in first and third, with Xylem coming in at #4.
SUEZ |  Schlumberger |  Engie |  Xylem | |
| Global Ranking | #- | #603 | #- | #- |
| NPS | 25 | 33 | 11 | 3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $2.86B | $34.64B | $17.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SUEZ NPS by Gender
Female customers rated SUEZ's NPS 19 points higher than Male customers.
Male
47
SUEZ's NPS was rated 47 by Male customers on Comparably.
60%
Promoters
27%
Passives
13%
Detractors
Female
66
SUEZ's NPS was rated 66 by Female customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
SUEZ NPS by Ethnicity
SUEZ's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 80 | Caucasian | 80 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Other 34 | Other | 34 |
SUEZ NPS by Age
SUEZ's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
SUEZ NPS by Usage
SUEZ's NPS was rated the highest by customers who have used SUEZ's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 83 | Less than 1 Year | 83 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years -25 | Over 10 Years | -25 |
SUEZ NPS vs. Competitors
Compared to its competitors, SUEZ's NPS is rated right above Veolia, and is preceded by Schlumberger.
| COMPANY | NPS Score | |
|---|---|---|
| Schlumberger | 33 |
| SUEZ | 25 |
 | Veolia | 11 |
| Engie | 11 |
| Xylem | 3 |
 | Evoqua Water Technologies | -33 |
 | Superior Energy Services | -57 |
SUEZ Customer Reviews
Out of the 2 SUEZ customer reviews 1 was positive and 1 was constructive. SUEZ customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
SUEZ Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of SUEZ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SUEZ Customer Loyalty Score by Gender
Male customers rated SUEZ's Customer Loyalty score 9% higher than Female customers.
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Male
94%
Yes
Female
85%
Yes
SUEZ Customer Loyalty Score by Ethnicity
SUEZ's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
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100
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
70
out of 100
Other
SUEZ Customer Loyalty Score by Age
SUEZ's Customer Loyalty score was rated 100% by customers ages 26-30 and customers ages 56-60 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
36-40 100% | 36-40 | 100% |
56-60 100% | 56-60 | 100% |
SUEZ Customer Loyalty Score by Usage
SUEZ's Customer Loyalty score was rated the highest by customers who have used SUEZ's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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SUEZ Customer Loyalty Score by Industry
SUEZ's Customer Loyalty score was rated 100% by both Chemicals and Utilities industry customers.
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SUEZ Customer Loyalty vs. Competitors
Compared to its competitors, SUEZ's Customer Loyalty score is rated right above Evoqua Water Technologies, and is preceded by Superior Energy Services.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Veolia | 84% |
| Schlumberger | 81% |
| Engie | 78% |
| Xylem | 73% |
| Superior Energy Services | 73% |
| SUEZ | 72% |
| Evoqua Water Technologies | 69% |
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SUEZ Product Quality
3.8/5
SUEZ has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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SUEZ Product Information
SUEZ’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Utilities industry rated SUEZ's product the highest. Reviewers from the Chemicals industry rated SUEZ the lowest at 4.5.
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Quick Insights into SUEZ Product Quality
SUEZ's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers who have used SUEZ's products/services for Over 10 Years.
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Ranked SUEZ Product Quality the Highest
Ranked SUEZ Product Quality the Lowest
SUEZ Product Quality Score by Gender
Male customers rated SUEZ's Product Quality score 0.5 stars higher than Female customers.
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Male
4.3/5
Female
3.8/5
SUEZ Product Quality Score by Ethnicity
SUEZ's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
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2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.1 | Other | 3.1 |
SUEZ Product Quality Score by Age
SUEZ's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
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0
1
2
3
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5
| Summary | Age | Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
36-40 5 | 36-40 | 5 |
56-60 4.1 | 56-60 | 4.1 |
SUEZ Product Quality Score by Usage
SUEZ's Product Quality score was rated the highest by customers who have used SUEZ's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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SUEZ Product Quality Score by Industry
SUEZ's Product Quality score was rated the highest by Utilities industry customers, and the lowest by Chemicals industry customers.
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SUEZ Product Quality vs. Competitors
Compared to its competitors, SUEZ's Product Quality score is rated right above Engie, and is preceded by Schlumberger.
| COMPANY | Product Quality Score | |
|---|---|---|
| Schlumberger | 4/5 |
| SUEZ | 3.8/5 |
| Engie | 3.8/5 |
| Veolia | 3.7/5 |
| Xylem | 3.5/5 |
| Evoqua Water Technologies | 2.9/5 |
| Superior Energy Services | 2.5/5 |
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SUEZ Pricing
SUEZ ROI & Value For Money
3.8/5
SUEZ has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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SUEZ Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Chemicals industry. The users from the Utilities industry think that they had the lowest ROI from SUEZ.
Quick Insights into SUEZ ROI
SUEZ's ROI score was rated highest by customers who have used SUEZ's products/services for Less than 1 Year, and rated lowest by customers who have used SUEZ's products/services for Over 10 Years.
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Ranked SUEZ ROI the Highest
Ranked SUEZ ROI the Lowest
SUEZ ROI Score by Gender
Male customers rated SUEZ's ROI score 0.3 stars higher than Female customers.
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Male
4.4/5
Female
4.1/5
SUEZ ROI Score by Ethnicity
SUEZ's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
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2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.5 | Other | 4.5 |
SUEZ ROI Score by Age
SUEZ's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.8 | 26-30 | 4.8 |
36-40 4.6 | 36-40 | 4.6 |
56-60 3.6 | 56-60 | 3.6 |
SUEZ ROI Score by Usage
SUEZ's ROI score was rated the highest by customers who have used SUEZ's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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SUEZ ROI Score by Industry
SUEZ's ROI score was rated the highest by Chemicals industry customers, and the lowest by Utilities industry customers.
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SUEZ Pricing vs. Competitors
Compared to its competitors, SUEZ's ROI score is rated right above Engie, and is preceded by Schlumberger.
| COMPANY | Pricing Score | |
|---|---|---|
| Schlumberger | 3.9/5 |
| SUEZ | 3.8/5 |
| Engie | 3.7/5 |
| Veolia | 3.5/5 |
| Xylem | 3.4/5 |
| Evoqua Water Technologies | 2.6/5 |
| Superior Energy Services | 2.2/5 |
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SUEZ Customer Satisfaction (CSAT)
SUEZ Customer Satisfaction (CSAT) Score
85 / 100
SUEZ has an overall Customer Satisfaction score of 85 rated by its users and customers.
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Very Satisfied
33%
Satisfied
52%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SUEZ Customer Satisfaction
SUEZ's Customer Satisfaction score was rated highest by customers who have used SUEZ's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked SUEZ Customer Satisfaction the Highest
Ranked SUEZ Customer Satisfaction the Lowest
SUEZ Customer Satisfaction Score by Gender
SUEZ's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
SUEZ Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SUEZ's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
SUEZ's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
SUEZ Customer Satisfaction Score by Age
SUEZ's Customer Satisfaction score was rated 100 points by customers ages 26-30 and customers ages 36-40 on Comparably.
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0
20
40
60
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 36-40 | 100% |
SUEZ Customer Satisfaction Score by Usage
SUEZ's Customer Satisfaction score was rated 100 points by customers who have used SUEZ's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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SUEZ Customer Satisfaction Score by Industry
SUEZ's Customer Satisfaction score was rated 100 points by Utilities industry customers.
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"label": "Utilities",
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"score": 100,
"stars": 0,
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"scoreClassName": "max",
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}SUEZ Customer Satisfaction vs. Competitors
Compared to its competitors, SUEZ's Customer Satisfaction score is rated right above Schlumberger.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SUEZ | 85% |
| Schlumberger | 81% |
| Engie | 80% |
| Veolia | 74% |
| Xylem | 59% |
| Evoqua Water Technologies | 50% |
| Superior Energy Services | 25% |
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SUEZ Customer Service
3.9/5
SUEZ has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About SUEZ's Customer Service
Address
La Place, LA
Website
http://suez-environnement.com/
Quick Insights into SUEZ Customer Service
SUEZ's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used SUEZ's products/services for Over 10 Years.
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Ranked SUEZ Customer Service the Highest
Ranked SUEZ Customer Service the Lowest
SUEZ Customer Service Score by Gender
Male customers rated SUEZ's Customer Service score 0.6 stars higher than Female customers.
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Male
4.4/5
Female
3.8/5
SUEZ Customer Service Score by Ethnicity
SUEZ's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.6 | Other | 3.6 |
SUEZ Customer Service Score by Age
SUEZ's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
20
40
60
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100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.8 | 26-30 | 4.8 |
36-40 4.7 | 36-40 | 4.7 |
56-60 3.6 | 56-60 | 3.6 |
SUEZ Customer Service Score by Usage
SUEZ's Customer Service score was rated the highest by customers who have used SUEZ's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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SUEZ Customer Service Score by Industry
SUEZ's Customer Service score was rated the highest by Utilities industry customers, and the lowest by Chemicals industry customers.
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SUEZ Customer Service vs. Competitors
Compared to its competitors, SUEZ's Customer Service score is rated right above Engie, and is preceded by Schlumberger.
| COMPANY | Customer Service Score | |
|---|---|---|
| Schlumberger | 4/5 |
| SUEZ | 3.9/5 |
| Engie | 3.7/5 |
| Xylem | 3.6/5 |
| Veolia | 3.4/5 |
| Evoqua Water Technologies | 2.7/5 |
| Superior Energy Services | 2.5/5 |
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SUEZ as an Employer
3.7/5
SUEZ has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
SUEZ scored a 25 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of SUEZ would recommend the brand to a friend. ENPS measures how likely SUEZ employees would recommend working at SUEZ to a friend.
Net Promoter Score
25
NPS Score
| 51% | Promoters |
|---|---|
| 23% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
