-33
NPS
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Evoqua Water Technologies
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About Evoqua Water Technologies' Brand
Evoqua Water Technologies is a leader in water and wastewater treatment products, systems and services for industrial & municipal customers.
Brand at a Glance
69%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Evoqua Water Technologies NPS
Evoqua Water Technologies's Net Promoter Score (NPS) is a -33 with 24% Promoters, 19% Passives, and 57% Detractors. Net Promoter Score tracks whether Evoqua Water Technologies's customers would recommend using the product based on a scale of -100 to 100.
Evoqua Water Technologies Overall NPS
| 24% | Promoters |
|---|---|
| 19% | Passives |
| 57% | Detractors |
Evoqua Water Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -13 | Dec 2022 | -13 |
Jan 2023 -30 | Jan 2023 | -30 |
Apr 2023 -36 | Apr 2023 | -36 |
Jun 2023 -25 | Jun 2023 | -25 |
Jul 2023 -32 | Jul 2023 | -32 |
Jan 2024 -29 | Jan 2024 | -29 |
Feb 2024 -34 | Feb 2024 | -34 |
Oct 2024 -31 | Oct 2024 | -31 |
Nov 2024 -36 | Nov 2024 | -36 |
Jan 2025 -39 | Jan 2025 | -39 |
May 2025 -42 | May 2025 | -42 |
Oct 2025 -34 | Oct 2025 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Evoqua Water Technologies NPS by Gender
Evoqua Water Technologies's NPS was rated -57 by Male customers on Comparably.
Male
-57
Evoqua Water Technologies's NPS was rated -57 by Male customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Female
N/A
Evoqua Water Technologies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Evoqua Water Technologies NPS by Ethnicity
Evoqua Water Technologies's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Evoqua Water Technologies NPS by Usage
Evoqua Water Technologies's NPS was rated -34 points by customers who have used Evoqua Water Technologies's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Evoqua Water Technologies Customer Reviews
Out of the 2 Evoqua Water Technologies customer reviews 0 were positive and 2 were constructive. Evoqua Water Technologies customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Evoqua Water Technologies Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Evoqua Water Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Evoqua Water Technologies Customer Loyalty Score by Gender
Evoqua Water Technologies's Customer Loyalty score was rated 74 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Evoqua Water Technologies.
Male
74%
Yes
Female
N/A
Yes
Evoqua Water Technologies Customer Loyalty Score by Ethnicity
Evoqua Water Technologies's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Evoqua Water Technologies.
100
out of 100
Caucasian
Evoqua Water Technologies Customer Loyalty Score by Usage
Evoqua Water Technologies's Customer Loyalty score was rated 70% by customers who have used Evoqua Water Technologies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Evoqua Water Technologies Product Quality
2.9/5
Evoqua Water Technologies has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Evoqua Water Technologies' overall Product Quality score rated by its users and customers.
Evoqua Water Technologies Product Information
Evoqua Water Technologies’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.evoqua.com/en
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Energy
Quick Insights into Evoqua Water Technologies Product Quality
Evoqua Water Technologies's Product Quality score was rated highest by customers who have used Evoqua Water Technologies's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Evoqua Water Technologies' Product Quality.
Ranked Evoqua Water Technologies Product Quality the Highest
Evoqua Water Technologies Product Quality Score by Gender
Evoqua Water Technologies's Product Quality score was rated 2.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Evoqua Water Technologies.
Male
2.4/5
Female
N/A
Evoqua Water Technologies Product Quality Score by Ethnicity
Evoqua Water Technologies's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Evoqua Water Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Evoqua Water Technologies Product Quality Score by Usage
Evoqua Water Technologies's Product Quality score was rated 2.7 stars by customers who have used Evoqua Water Technologies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Evoqua Water Technologies Pricing
Evoqua Water Technologies ROI & Value For Money
2.6/5
Evoqua Water Technologies has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Evoqua Water Technologies' overall ROI score rated by its users and customers.
Quick Insights into Evoqua Water Technologies ROI
Evoqua Water Technologies's ROI score was rated highest by customers who have used Evoqua Water Technologies's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Evoqua Water Technologies' ROI score.
Ranked Evoqua Water Technologies ROI the Highest
Evoqua Water Technologies ROI Score by Gender
Evoqua Water Technologies's ROI score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Evoqua Water Technologies.
Male
2/5
Female
N/A
Evoqua Water Technologies ROI Score by Ethnicity
Evoqua Water Technologies's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Evoqua Water Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Evoqua Water Technologies ROI Score by Usage
Evoqua Water Technologies's ROI score was rated 2.2 stars by customers who have used Evoqua Water Technologies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Evoqua Water Technologies Customer Satisfaction (CSAT)
Evoqua Water Technologies Customer Satisfaction (CSAT) Score
50 / 100
Evoqua Water Technologies has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Evoqua Water Technologies Customer Satisfaction
Evoqua Water Technologies's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Evoqua Water Technologies' Customer Satisfaction.
Ranked Evoqua Water Technologies Customer Satisfaction the Highest
Evoqua Water Technologies Customer Satisfaction Score by Gender
Evoqua Water Technologies's Customer Satisfaction score was rated 66 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Evoqua Water Technologies.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Evoqua Water Technologies Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Evoqua Water Technologies' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Evoqua Water Technologies.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Evoqua Water Technologies Customer Satisfaction Score by Usage
Evoqua Water Technologies's Customer Satisfaction score was rated 50 points by customers who have used Evoqua Water Technologies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Evoqua Water Technologies Customer Service
2.7/5
Evoqua Water Technologies has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Evoqua Water Technologies' overall Customer Service score rated by its users and customers.
About Evoqua Water Technologies's Customer Service
Address
181 Thorn Hill Road, Warrendale, PA
Website
http://www.evoqua.com/en
Phone Number
49 8221 9040
Quick Insights into Evoqua Water Technologies Customer Service
Evoqua Water Technologies's Customer Service score was rated highest by customers who have used Evoqua Water Technologies's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Evoqua Water Technologies' Customer Service score.
Ranked Evoqua Water Technologies Customer Service the Highest
Evoqua Water Technologies Customer Service Score by Gender
Evoqua Water Technologies's Customer Service score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Evoqua Water Technologies.
Male
2.3/5
Female
N/A
Evoqua Water Technologies Customer Service Score by Ethnicity
Evoqua Water Technologies's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Evoqua Water Technologies.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Evoqua Water Technologies Customer Service Score by Usage
Evoqua Water Technologies's Customer Service score was rated 2.6 stars by customers who have used Evoqua Water Technologies's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Evoqua Water Technologies as an Employer
4.1/5
Evoqua Water Technologies has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
CEO of Evoqua Water Technologies
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Evoqua Water Technologies scored a -33 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Evoqua Water Technologies would recommend the brand to a friend. ENPS measures how likely Evoqua Water Technologies employees would recommend working at Evoqua Water Technologies to a friend.
Net Promoter Score
-33
NPS Score
| 24% | Promoters |
|---|---|
| 19% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 40% | Promoters |
|---|---|
| 24% | Passive |
| 36% | Detractors |
