-57
NPS
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Superior Energy Services
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About Superior Energy Services' Brand
Superior Energy Services is an oilfield products and services company with global reach, financial stability and mature safety and core values platforms. Through its portfolio of premier rental and well servicing brands, Superior provides oil & gas exploration and production companies worldwide, with robust inventory, expedient delivery, engineered solutions and expert consultative service — all delivered with enterprise-wide Shared Core Values for safe, sustainable operations and corporate citizenship. Among its major competitors, Superior Energy Services is ranked in 7th place for NPS while Weatherford International is 1st, and Schlumberger is 2nd.Their current valuation is $13.79M
Brand at a Glance
73%
Customer Loyalty
2.5/5
Product Quality
2.2/5
Pricing
2.5/5
Customer Service
Superior Energy Services Ranking
- #4 / 4 of its competitors
Superior Energy Services NPS
Superior Energy Services's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether Superior Energy Services's customers would recommend using the product based on a scale of -100 to 100.
Superior Energy Services Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
Superior Energy Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Feb 2021 0 | Feb 2021 | 0 |
Sep 2021 -33 | Sep 2021 | -33 |
Nov 2021 -50 | Nov 2021 | -50 |
Oct 2024 -67 | Oct 2024 | -67 |
Jan 2026 -57 | Jan 2026 | -57 |
How Other Brands Compare
Superior Energy Services is ranked #4 for NPS among its competitors. Schlumberger and Baker Hughes come in first and second, with Halliburton coming in at third. Among those competitors, it is the lowest valued company behind Baker Hughes.
Superior Energy Services |  Schlumberger |  Baker Hughes |  Halliburton | |
| Global Ranking | #- | #603 | #669 | #685 |
| NPS | -57 | 33 | 20 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $13.79M | $2.86B | $22.67B | $19.23B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Superior Energy Services NPS vs. Competitors
Compared to its competitors, Superior Energy Services's NPS is rated right below Key Energy Services.
| COMPANY | NPS Score | |
|---|---|---|
 | Weatherford International | 48 |
| Schlumberger | 33 |
| Baker Hughes | 20 |
| Halliburton | 17 |
 | Nabors Industries | 0 |
 | Key Energy Services | -23 |
| Superior Energy Services | -57 |
Superior Energy Services Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Superior Energy Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Superior Energy Services Customer Loyalty vs. Competitors
Compared to its competitors, Superior Energy Services's Customer Loyalty score is rated right above Key Energy Services, and is preceded by Weatherford International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Schlumberger | 81% |
| Halliburton | 79% |
| Baker Hughes | 78% |
| Weatherford International | 74% |
| Superior Energy Services | 73% |
| Key Energy Services | 63% |
| Nabors Industries | 55% |
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Superior Energy Services Product Quality
2.5/5
Superior Energy Services has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Superior Energy Services Product Information
Superior Energy Services’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://superiorenergy.com/
- Company Size
- 1,001-5,000 Employees
Industry
Energy and Manufacturing
Superior Energy Services Product Quality vs. Competitors
Compared to its competitors, Superior Energy Services's Product Quality score is rated right below Key Energy Services.
| COMPANY | Product Quality Score | |
|---|---|---|
| Schlumberger | 4/5 |
| Weatherford International | 3.9/5 |
| Baker Hughes | 3.8/5 |
| Nabors Industries | 3.7/5 |
| Halliburton | 3.7/5 |
| Key Energy Services | 3.3/5 |
| Superior Energy Services | 2.5/5 |
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Superior Energy Services Pricing
Superior Energy Services ROI & Value For Money
2.2/5
Superior Energy Services has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Superior Energy Services Pricing vs. Competitors
Compared to its competitors, Superior Energy Services's ROI score is rated right below Key Energy Services.
| COMPANY | Pricing Score | |
|---|---|---|
| Weatherford International | 4.1/5 |
| Nabors Industries | 4/5 |
| Schlumberger | 3.9/5 |
| Baker Hughes | 3.7/5 |
| Halliburton | 3.7/5 |
| Key Energy Services | 3.2/5 |
| Superior Energy Services | 2.2/5 |
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Superior Energy Services Customer Satisfaction (CSAT)
Superior Energy Services Customer Satisfaction (CSAT) Score
25 / 100
Superior Energy Services has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Superior Energy Services Customer Satisfaction vs. Competitors
Compared to its competitors, Superior Energy Services's Customer Satisfaction score is rated right below Key Energy Services.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nabors Industries | 100% |
| Schlumberger | 81% |
| Weatherford International | 80% |
| Baker Hughes | 74% |
| Halliburton | 73% |
| Key Energy Services | 37% |
| Superior Energy Services | 25% |
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Superior Energy Services Customer Service
2.5/5
Superior Energy Services has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Superior Energy Services's Customer Service
Address
1001 Louisiana St., Houston, TX 77002
Website
https://superiorenergy.com/
Phone Number
713-654-2200
Superior Energy Services Customer Service vs. Competitors
Compared to its competitors, Superior Energy Services's Customer Service score is rated right below Key Energy Services.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nabors Industries | 4.2/5 |
| Weatherford International | 4.1/5 |
| Schlumberger | 4/5 |
| Baker Hughes | 3.7/5 |
| Halliburton | 3.7/5 |
| Key Energy Services | 3.1/5 |
| Superior Energy Services | 2.5/5 |
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Superior Energy Services as an Employer
2.5/5
Superior Energy Services has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Superior Energy Services
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Superior Energy Services scored a -57 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Superior Energy Services would recommend the brand to a friend. ENPS measures how likely Superior Energy Services employees would recommend working at Superior Energy Services to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
