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NPS
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Nabors Industries
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About Nabors Industries' Brand
Operator of an oilfield service firm. The company operates as a land-drilling contractor and conducts oil, gas and geothermal land drilling operations as well as offshore platform work-overs and drilling rigs in the United States and multiple international markets. It also provides drilling technology and equipment, directional drilling and comprehensive oilfield services in most of the oil and gas markets in the world. Among its major competitors, Nabors Industries is ranked in 4th place for NPS while Weatherford International is 1st, and National Oilwell Varco is 2nd.Their current market cap is $727.05M
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Nabors Industries Ranking
- #3 / 4 of its competitors
Nabors Industries NPS
Nabors Industries's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Nabors Industries's customers would recommend using the product based on a scale of -100 to 100.
Nabors Industries Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Nabors Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
May 2022 0 | May 2022 | 0 |
How Other Brands Compare
Nabors Industries is ranked third for NPS among its competitors. National Oilwell Varco and Halliburton come in first and second, with Helmerich & Payne coming in at #4. Among those competitors, it is the lowest valued company behind Halliburton.
Nabors Industries |  Halliburton |  National Oilwell Varco |  Helmerich & Payne | |
| Global Ranking | #- | #685 | #- | #- |
| NPS | 0 | 17 | 32 | -13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $727.05M | $19.23B | $5.45B | $2.90B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nabors Industries NPS vs. Competitors
Compared to its competitors, Nabors Industries's NPS is rated right above Helmerich & Payne, and is preceded by Halliburton.
| COMPANY | NPS Score | |
|---|---|---|
 | Weatherford International | 48 |
| National Oilwell Varco | 32 |
| Halliburton | 17 |
| Nabors Industries | 0 |
| Helmerich & Payne | -13 |
Nabors Industries Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Nabors Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nabors Industries Customer Loyalty vs. Competitors
Compared to its competitors, Nabors Industries's Customer Loyalty score is rated right below Helmerich & Payne.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| National Oilwell Varco | 83% |
| Halliburton | 79% |
| Weatherford International | 74% |
| Helmerich & Payne | 65% |
| Nabors Industries | 55% |
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Nabors Industries Product Quality
3.7/5
Nabors Industries has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Nabors Industries Product Information
Nabors Industries’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.nabors.com
- Company Size
- 10,000+ Employees
Nabors Industries Product Quality vs. Competitors
Compared to its competitors, Nabors Industries's Product Quality score is rated right above Halliburton, and is preceded by Weatherford International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Weatherford International | 3.9/5 |
| Nabors Industries | 3.7/5 |
| Halliburton | 3.7/5 |
| National Oilwell Varco | 3.6/5 |
| Helmerich & Payne | 3.1/5 |
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Nabors Industries Pricing
Nabors Industries ROI & Value For Money
4/5
Nabors Industries has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Nabors Industries Pricing vs. Competitors
Compared to its competitors, Nabors Industries's ROI score is rated right above National Oilwell Varco, and is preceded by Weatherford International.
| COMPANY | Pricing Score | |
|---|---|---|
| Weatherford International | 4.1/5 |
| Nabors Industries | 4/5 |
| National Oilwell Varco | 3.7/5 |
| Halliburton | 3.7/5 |
| Helmerich & Payne | 2.6/5 |
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Nabors Industries Customer Satisfaction (CSAT)
Nabors Industries Customer Satisfaction (CSAT) Score
100 / 100
Nabors Industries has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nabors Industries Customer Satisfaction vs. Competitors
Compared to its competitors, Nabors Industries's Customer Satisfaction score is rated right above Weatherford International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nabors Industries | 100% |
| Weatherford International | 80% |
| Halliburton | 73% |
| National Oilwell Varco | 66% |
| Helmerich & Payne | 40% |
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Nabors Industries Customer Service
4.2/5
Nabors Industries has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Nabors Industries's Customer Service
Address
Crown House, Second Floor, Hamilton, HM 08
Website
www.nabors.com
Phone Number
7
Nabors Industries Customer Service vs. Competitors
Compared to its competitors, Nabors Industries's Customer Service score is rated right above Weatherford International.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nabors Industries | 4.2/5 |
| Weatherford International | 4.1/5 |
| National Oilwell Varco | 3.9/5 |
| Halliburton | 3.7/5 |
| Helmerich & Payne | 2.5/5 |
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