-13
NPS
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Helmerich & Payne
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About Helmerich & Payne's Brand
Helmerich & Payne, Inc. is a contract drilling company which engaged primarily in the drilling of oil and gas wells for exploration.
Brand at a Glance
65%
Customer Loyalty
3.1/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Helmerich & Payne NPS
Helmerich & Payne's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Helmerich & Payne's customers would recommend using the product based on a scale of -100 to 100.
Helmerich & Payne Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Helmerich & Payne NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Jan 2023 -33 | Jan 2023 | -33 |
Sep 2023 -20 | Sep 2023 | -20 |
Apr 2024 0 | Apr 2024 | 0 |
Oct 2024 -15 | Oct 2024 | -15 |
Nov 2025 -13 | Nov 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Helmerich & Payne Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Helmerich & Payne users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Helmerich & Payne Product Quality
3.1/5
Helmerich & Payne has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Helmerich & Payne's overall Product Quality score rated by its users and customers.
Helmerich & Payne Product Information
Helmerich & Payne’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.hpinc.com/
- Company Size
- 10,000+ Employees
Industry
Energy
Helmerich & Payne Pricing
Helmerich & Payne ROI & Value For Money
2.6/5
Helmerich & Payne has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Helmerich & Payne Customer Satisfaction (CSAT)
Helmerich & Payne Customer Satisfaction (CSAT) Score
40 / 100
Helmerich & Payne has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Helmerich & Payne Customer Service
2.5/5
Helmerich & Payne has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Helmerich & Payne's Customer Service
Address
1437 South Boulder Ave., Tulsa, OK
Website
http://www.hpinc.com/
Phone Number
(918)742-5531
Helmerich & Payne as an Employer
4.6/5
Helmerich & Payne has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Helmerich & Payne scored a -13 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Helmerich & Payne would recommend the brand to a friend. ENPS measures how likely Helmerich & Payne employees would recommend working at Helmerich & Payne to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 70% | Promoters |
|---|---|
| 12% | Passive |
| 18% | Detractors |
