32
NPS
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National Oilwell Varco
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About National Oilwell Varco's Brand
National Oilwell Varco is a worldwide leader in the design, manufacture and sale of equipment and components used in oil and gas drilling. Among its major competitors, National Oilwell Varco is ranked in 4th place for NPS while Forum Energy Technologies is 1st, and Cameron is 2nd.Their current market cap is $5.45B
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
National Oilwell Varco CMO
David Reid
Mr. David Reid serves as the Chief Marketing Officer at National Oilwell Varco, Inc Mr. Reid is charged with developing the market and strategic engine of NOV across regional operations and business segments in order to offer their customers a most valued position in their relative markets. He has been Vice President of Drilling and Well Services Division at International Association of Drilling Contractors since January 2012. Mr. Reid serves as Vice President for Services of the IADC Executive Board. Mr. Reid served as Chief Sales Officer and Senior Vice President of Global Accounts at National Oilwell Varco, Inc. He served as Vice President for E&P Technology and Business. He has been with National Oilwell Varco and its predecessors for 19 years. He has been in the oil industry for 22 years. He joined Varco International in 1992 serving in various positions through it and served as its Vice President of Marketing and Business Development. He serves as a Director of the IntelliServ. He serves on the NOV and Schlumberger IntelliServ Joint Venture Board. Mr. Reid also serves as the Chairman of the IADC Advanced Rig Technology Committee and a Founding Member of the SPE Drilling Systems Automation Technical Section.
National Oilwell Varco Ranking
- #3 / 4 of its competitors
National Oilwell Varco NPS
National Oilwell Varco's Net Promoter Score (NPS) is a 32 with 60% Promoters, 12% Passives, and 28% Detractors. Net Promoter Score tracks whether National Oilwell Varco's customers would recommend using the product based on a scale of -100 to 100.
National Oilwell Varco Overall NPS
| 60% | Promoters |
|---|---|
| 12% | Passives |
| 28% | Detractors |
National Oilwell Varco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 39 | Apr 2023 | 39 |
Jun 2023 35 | Jun 2023 | 35 |
Aug 2023 38 | Aug 2023 | 38 |
Sep 2023 37 | Sep 2023 | 37 |
Apr 2024 33 | Apr 2024 | 33 |
May 2024 34 | May 2024 | 34 |
Jul 2024 32 | Jul 2024 | 32 |
Sep 2024 34 | Sep 2024 | 34 |
Oct 2024 33 | Oct 2024 | 33 |
Jan 2025 29 | Jan 2025 | 29 |
May 2025 30 | May 2025 | 30 |
Jun 2025 32 | Jun 2025 | 32 |
How Other Brands Compare
National Oilwell Varco is ranked third for NPS among its competitors. Forum Energy Technologies and Schlumberger come in first and second, with Halliburton coming in at #4. Among those competitors, it is the second most valued company behind Halliburton.
National Oilwell Varco |  Schlumberger |  Halliburton |  Forum Energy Technologies | |
| Global Ranking | #- | #603 | #685 | #- |
| NPS | 32 | 33 | 17 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $5.45B | $2.86B | $19.23B | $103.82M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Oilwell Varco NPS by Gender
National Oilwell Varco's NPS was rated 34 by Male customers on Comparably.
Male
34
National Oilwell Varco's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
National Oilwell Varco's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
National Oilwell Varco NPS by Ethnicity
National Oilwell Varco's NPS was rated 34 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Other 34 | Other | 34 |
National Oilwell Varco NPS by Age
National Oilwell Varco's NPS was rated 34 points by customers ages 41-45 on Comparably.
National Oilwell Varco NPS by Usage
National Oilwell Varco's NPS was rated the highest by customers who have used National Oilwell Varco's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
National Oilwell Varco NPS vs. Competitors
Compared to its competitors, National Oilwell Varco's NPS is rated right above Halliburton, and is preceded by Schlumberger.
| COMPANY | NPS Score | |
|---|---|---|
| Forum Energy Technologies | 100 |
 | Cameron | 60 |
| Schlumberger | 33 |
| National Oilwell Varco | 32 |
| Halliburton | 17 |
 | FMC Technologies | 0 |
| Esteam | N/A |
National Oilwell Varco Customer Reviews
Out of the 2 National Oilwell Varco customer reviews 1 was positive and 1 was constructive. National Oilwell Varco customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
National Oilwell Varco Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of National Oilwell Varco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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National Oilwell Varco Customer Loyalty Score by Gender
National Oilwell Varco's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
National Oilwell Varco Customer Loyalty Score by Ethnicity
National Oilwell Varco's Customer Loyalty score was rated 100% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
100
out of 100
Other
National Oilwell Varco Customer Loyalty Score by Age
National Oilwell Varco's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
National Oilwell Varco Customer Loyalty Score by Usage
National Oilwell Varco's Customer Loyalty score was rated 100% by customers who have used National Oilwell Varco's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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National Oilwell Varco Customer Loyalty vs. Competitors
Compared to its competitors, National Oilwell Varco's Customer Loyalty score is rated right above Schlumberger, and is preceded by Cameron.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Forum Energy Technologies | 100% |
| Cameron | 85% |
| National Oilwell Varco | 83% |
| Schlumberger | 81% |
| Halliburton | 79% |
| FMC Technologies | 55% |
| Esteam | N/A |
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National Oilwell Varco Product Quality
3.6/5
National Oilwell Varco has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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National Oilwell Varco Product Information
National Oilwell Varco’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://nov.com
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Enterprise
SaaS
Quick Insights into National Oilwell Varco Product Quality
National Oilwell Varco's Product Quality score was rated highest by customers who have used National Oilwell Varco's products/services for Less than 1 Year, and rated lowest by customers who have used National Oilwell Varco's products/services for 5 to 10 Years.
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Ranked National Oilwell Varco Product Quality the Highest
Ranked National Oilwell Varco Product Quality the Lowest
National Oilwell Varco Product Quality Score by Gender
National Oilwell Varco's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
National Oilwell Varco Product Quality Score by Ethnicity
National Oilwell Varco's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Other 4.1 | Other | 4.1 |
National Oilwell Varco Product Quality Score by Age
National Oilwell Varco's Product Quality score was rated 4.6 stars by customers ages 41-45 on Comparably.
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0
1
2
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| Summary | Age | Score |
|---|---|---|
41-45 4.6 | 41-45 | 4.6 |
National Oilwell Varco Product Quality Score by Usage
National Oilwell Varco's Product Quality score was rated the highest by customers who have used National Oilwell Varco's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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National Oilwell Varco Product Quality vs. Competitors
Compared to its competitors, National Oilwell Varco's Product Quality score is rated right above FMC Technologies, and is preceded by Halliburton.
| COMPANY | Product Quality Score | |
|---|---|---|
| Forum Energy Technologies | 5/5 |
| Schlumberger | 4/5 |
| Cameron | 3.7/5 |
| Halliburton | 3.7/5 |
| National Oilwell Varco | 3.6/5 |
| FMC Technologies | 2.8/5 |
| Esteam | N/A |
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National Oilwell Varco Pricing
National Oilwell Varco ROI & Value For Money
3.7/5
National Oilwell Varco has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into National Oilwell Varco ROI
National Oilwell Varco's ROI score was rated highest by customers who have used National Oilwell Varco's products/services for 2 to 5 Years, and rated lowest by customers who have used National Oilwell Varco's products/services for 5 to 10 Years.
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Ranked National Oilwell Varco ROI the Highest
Ranked National Oilwell Varco ROI the Lowest
National Oilwell Varco ROI Score by Gender
National Oilwell Varco's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
National Oilwell Varco ROI Score by Ethnicity
National Oilwell Varco's ROI score was rated 4 stars by both Caucasian and Other customers on Comparably.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Other 4 | Other | 4 |
National Oilwell Varco ROI Score by Age
National Oilwell Varco's ROI score was rated 4.5 stars by customers ages 41-45 on Comparably.
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0
1
2
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| Summary | Age | Score |
|---|---|---|
41-45 4.5 | 41-45 | 4.5 |
National Oilwell Varco ROI Score by Usage
National Oilwell Varco's ROI score was rated the highest by customers who have used National Oilwell Varco's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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National Oilwell Varco Pricing vs. Competitors
Compared to its competitors, National Oilwell Varco's ROI score is rated right above Cameron, and is preceded by Schlumberger.
| COMPANY | Pricing Score | |
|---|---|---|
| Forum Energy Technologies | 4.7/5 |
| FMC Technologies | 4.5/5 |
| Schlumberger | 3.9/5 |
| National Oilwell Varco | 3.7/5 |
| Cameron | 3.7/5 |
| Halliburton | 3.7/5 |
| Esteam | N/A |
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National Oilwell Varco Customer Satisfaction (CSAT)
National Oilwell Varco Customer Satisfaction (CSAT) Score
67 / 100
National Oilwell Varco has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
15%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into National Oilwell Varco Customer Satisfaction
National Oilwell Varco's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers who have used National Oilwell Varco's products/services for 5 to 10 Years.
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Ranked National Oilwell Varco Customer Satisfaction the Highest
Ranked National Oilwell Varco Customer Satisfaction the Lowest
National Oilwell Varco Customer Satisfaction Score by Gender
National Oilwell Varco's Customer Satisfaction score was rated 88 by Male customers on Comparably.
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88 / 100
MaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 0% |
National Oilwell Varco Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
National Oilwell Varco's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
National Oilwell Varco Customer Satisfaction Score by Age
National Oilwell Varco's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
National Oilwell Varco Customer Satisfaction Score by Usage
National Oilwell Varco's Customer Satisfaction score was rated the highest by customers who have used National Oilwell Varco's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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National Oilwell Varco Customer Satisfaction vs. Competitors
Compared to its competitors, National Oilwell Varco's Customer Satisfaction score is rated right above FMC Technologies, and is preceded by Halliburton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Forum Energy Technologies | 100% |
| Cameron | 100% |
| Schlumberger | 81% |
| Halliburton | 73% |
| National Oilwell Varco | 67% |
| FMC Technologies | 67% |
| Esteam | 0% |
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National Oilwell Varco Customer Service
3.9/5
National Oilwell Varco has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About National Oilwell Varco's Customer Service
Address
Seminole, TX
Website
http://nov.com
Quick Insights into National Oilwell Varco Customer Service
National Oilwell Varco's Customer Service score was rated highest by customers who have used National Oilwell Varco's products/services for 2 to 5 Years, and rated lowest by customers who have used National Oilwell Varco's products/services for 5 to 10 Years.
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Ranked National Oilwell Varco Customer Service the Highest
Ranked National Oilwell Varco Customer Service the Lowest
National Oilwell Varco Customer Service Score by Gender
National Oilwell Varco's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
National Oilwell Varco Customer Service Score by Ethnicity
National Oilwell Varco's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Other 4 | Other | 4 |
National Oilwell Varco Customer Service Score by Age
National Oilwell Varco's Customer Service score was rated 4.3 stars by customers ages 41-45 on Comparably.
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| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
National Oilwell Varco Customer Service Score by Usage
National Oilwell Varco's Customer Service score was rated the highest by customers who have used National Oilwell Varco's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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National Oilwell Varco Customer Service vs. Competitors
Compared to its competitors, National Oilwell Varco's Customer Service score is rated right above Halliburton, and is preceded by Schlumberger.
| COMPANY | Customer Service Score | |
|---|---|---|
| Forum Energy Technologies | 5/5 |
| FMC Technologies | 4.2/5 |
| Schlumberger | 4/5 |
| National Oilwell Varco | 3.9/5 |
| Halliburton | 3.7/5 |
| Cameron | 3.6/5 |
| Esteam | N/A |
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National Oilwell Varco as an Employer
2.8/5
National Oilwell Varco has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of National Oilwell Varco
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
National Oilwell Varco scored a 32 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of National Oilwell Varco would recommend the brand to a friend. ENPS measures how likely National Oilwell Varco employees would recommend working at National Oilwell Varco to a friend.
Net Promoter Score
32
NPS Score
| 60% | Promoters |
|---|---|
| 12% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 35% | Promoters |
|---|---|
| 18% | Passive |
| 47% | Detractors |
