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NPS
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FMC Technologies
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About FMC Technologies' Brand
FMC Technologies is a leading global provider of technology solutions for the energy industry and other industrial markets. Among its major competitors, FMC Technologies is ranked in 5th place for NPS while Forum Energy Technologies is 1st, and Cameron is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.8/5
Product Quality
4.5/5
Pricing
4.2/5
Customer Service
FMC Technologies Ranking
- #3 / 4 of its competitors
FMC Technologies NPS
FMC Technologies's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether FMC Technologies's customers would recommend using the product based on a scale of -100 to 100.
FMC Technologies Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
FMC Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Jul 2023 33 | Jul 2023 | 33 |
Jun 2024 0 | Jun 2024 | 0 |
How Other Brands Compare
FMC Technologies is ranked third for NPS among its competitors. Schlumberger and National Oilwell Varco come in first and second, with Dril-Quip coming in at #4.
FMC Technologies |  Schlumberger |  National Oilwell Varco |  Dril-Quip | |
| Global Ranking | #- | #603 | #- | #- |
| NPS | 0 | 33 | 32 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $2.86B | $5.45B | $1.11B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FMC Technologies NPS vs. Competitors
Compared to its competitors, FMC Technologies's NPS is rated right above Dril-Quip, and is preceded by National Oilwell Varco.
| COMPANY | NPS Score | |
|---|---|---|
| Forum Energy Technologies | 100 |
 | Cameron | 60 |
| Schlumberger | 33 |
| National Oilwell Varco | 32 |
| FMC Technologies | 0 |
| Dril-Quip | N/A |
FMC Technologies Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of FMC Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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FMC Technologies Customer Loyalty vs. Competitors
Compared to its competitors, FMC Technologies's Customer Loyalty score is rated right above Dril-Quip, and is preceded by Schlumberger.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Forum Energy Technologies | 100% |
| Cameron | 85% |
| National Oilwell Varco | 83% |
| Schlumberger | 81% |
| FMC Technologies | 55% |
| Dril-Quip | N/A |
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FMC Technologies Product Quality
2.8/5
FMC Technologies has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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FMC Technologies Product Information
FMC Technologies’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Energy
Manufacturing
FMC Technologies Product Quality vs. Competitors
Compared to its competitors, FMC Technologies's Product Quality score is rated right above Dril-Quip, and is preceded by National Oilwell Varco.
| COMPANY | Product Quality Score | |
|---|---|---|
| Forum Energy Technologies | 5/5 |
| Schlumberger | 4/5 |
| Cameron | 3.7/5 |
| National Oilwell Varco | 3.6/5 |
| FMC Technologies | 2.8/5 |
| Dril-Quip | N/A |
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FMC Technologies Pricing
FMC Technologies ROI & Value For Money
4.5/5
FMC Technologies has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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FMC Technologies Pricing vs. Competitors
Compared to its competitors, FMC Technologies's ROI score is rated right above Schlumberger, and is preceded by Forum Energy Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Forum Energy Technologies | 4.7/5 |
| FMC Technologies | 4.5/5 |
| Schlumberger | 3.9/5 |
| National Oilwell Varco | 3.7/5 |
| Cameron | 3.7/5 |
| Dril-Quip | N/A |
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FMC Technologies Customer Satisfaction (CSAT)
FMC Technologies Customer Satisfaction (CSAT) Score
67 / 100
FMC Technologies has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FMC Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, FMC Technologies's Customer Satisfaction score is rated right above National Oilwell Varco, and is preceded by Schlumberger.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Forum Energy Technologies | 100% |
| Cameron | 100% |
| Schlumberger | 81% |
| FMC Technologies | 67% |
| National Oilwell Varco | 66% |
| Dril-Quip | 0% |
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FMC Technologies Customer Service
4.2/5
FMC Technologies has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About FMC Technologies's Customer Service
Address
1803 Gears Rd, Houston, TX 77067
Website
http://www.fmctechnologies.com
Phone Number
6628697449
FMC Technologies Customer Service vs. Competitors
Compared to its competitors, FMC Technologies's Customer Service score is rated right above Schlumberger, and is preceded by Forum Energy Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Forum Energy Technologies | 5/5 |
| FMC Technologies | 4.2/5 |
| Schlumberger | 4/5 |
| National Oilwell Varco | 3.9/5 |
| Cameron | 3.6/5 |
| Dril-Quip | N/A |
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FMC Technologies as an Employer
2.4/5
FMC Technologies has a 2.4/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of FMC Technologies
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
FMC Technologies scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of FMC Technologies would recommend the brand to a friend. ENPS measures how likely FMC Technologies employees would recommend working at FMC Technologies to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
