100
NPS
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Brand Page
Forum Energy Technologies
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About Forum Energy Technologies' Brand
Introducing Forum Energy Technologies – a global provider of manufactured technologies.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
5/5
Customer Service
Forum Energy Technologies NPS
Forum Energy Technologies's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Forum Energy Technologies's customers would recommend using the product based on a scale of -100 to 100.
Forum Energy Technologies Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Forum Energy Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
May 2023 100 | May 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Forum Energy Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Forum Energy Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Forum Energy Technologies Product Quality
5/5
Forum Energy Technologies has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Forum Energy Technologies' overall Product Quality score rated by its users and customers.
Forum Energy Technologies Product Information
Forum Energy Technologies’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.f-e-t.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Energy
Forum Energy Technologies Pricing
Forum Energy Technologies ROI & Value For Money
4.7/5
Forum Energy Technologies has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Forum Energy Technologies' overall ROI score rated by its users and customers.
Forum Energy Technologies Customer Satisfaction (CSAT)
Forum Energy Technologies Customer Satisfaction (CSAT) Score
100 / 100
Forum Energy Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Forum Energy Technologies Customer Service
5/5
Forum Energy Technologies has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Forum Energy Technologies' overall Customer Service score rated by its users and customers.
About Forum Energy Technologies's Customer Service
Address
920 Memorial City Way, Suite 1000, Houston, TX
Website
http://www.f-e-t.com/
Phone Number
7133298299
Forum Energy Technologies as an Employer
3.0/5
Forum Energy Technologies has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Forum Energy Technologies
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Forum Energy Technologies scored a 100 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Forum Energy Technologies would recommend the brand to a friend. ENPS measures how likely Forum Energy Technologies employees would recommend working at Forum Energy Technologies to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
