-23
NPS
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Key Energy Services
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About Key Energy Services' Brand
Key Energy Services is an American oilfield services company, offering an array of onshore energy production services and solutions.
Brand at a Glance
63%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Key Energy Services NPS
Key Energy Services's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether Key Energy Services's customers would recommend using the product based on a scale of -100 to 100.
Key Energy Services Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
Key Energy Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Sep 2021 -100 | Sep 2021 | -100 |
Dec 2021 -50 | Dec 2021 | -50 |
Jan 2022 -51 | Jan 2022 | -51 |
Jun 2022 -29 | Jun 2022 | -29 |
May 2023 -37 | May 2023 | -37 |
Jul 2024 -22 | Jul 2024 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Key Energy Services NPS by Gender
Key Energy Services's NPS was rated -50 by Male customers on Comparably.
Male
-50
Key Energy Services's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
Key Energy Services's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Key Energy Services Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Key Energy Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Key Energy Services Customer Loyalty Score by Gender
Key Energy Services's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Key Energy Services Product Quality
3.3/5
Key Energy Services has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Key Energy Services Product Information
Key Energy Services’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.keyenergy.com/
- Company Size
- 1,001-5,000 Employees
Industry
Energy
Quick Insights into Key Energy Services Product Quality
Key Energy Services's Product Quality score was rated highest by Male customers.
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Ranked Key Energy Services Product Quality the Highest
Key Energy Services Product Quality Score by Gender
Key Energy Services's Product Quality score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Key Energy Services.
Male
2.9/5
Female
N/A
Key Energy Services Pricing
Key Energy Services ROI & Value For Money
3.2/5
Key Energy Services has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Key Energy Services ROI
Key Energy Services's ROI score was rated highest by Male customers.
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Ranked Key Energy Services ROI the Highest
Key Energy Services ROI Score by Gender
Key Energy Services's ROI score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Key Energy Services Customer Satisfaction (CSAT)
Key Energy Services Customer Satisfaction (CSAT) Score
37 / 100
Key Energy Services has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
13%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Key Energy Services Customer Satisfaction
Key Energy Services's Customer Satisfaction score was rated highest by Male customers.
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Ranked Key Energy Services Customer Satisfaction the Highest
Key Energy Services Customer Satisfaction Score by Gender
Key Energy Services's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Key Energy Services.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 50% | |
Very Dissatisfied | 0% |
Key Energy Services Customer Service
3.1/5
Key Energy Services has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Key Energy Services's Customer Service
Address
1301 Mckinney Street Suite 1800, Houston, TX
Website
http://www.keyenergy.com/
Phone Number
14326200307
Quick Insights into Key Energy Services Customer Service
Key Energy Services's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Key Energy Services' Customer Service score.
Ranked Key Energy Services Customer Service the Highest
Key Energy Services Customer Service Score by Gender
Key Energy Services's Customer Service score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Key Energy Services.
Male
2.9/5
Female
N/A
Key Energy Services as an Employer
3.4/5
Key Energy Services has a 3.4/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Key Energy Services scored a -23 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Key Energy Services would recommend the brand to a friend. ENPS measures how likely Key Energy Services employees would recommend working at Key Energy Services to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
