3
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Xylem
Marketing or Exec? Claim Your Free Account
About Xylem's Brand
Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Xylem CMO
Joseph Vesey
Mr. Joseph P. Vesey, also known as Joe, serves as Chief Marketing Officer and Senior Vice President of Xylem Inc. and served as its Senior Vice President of Americas and Vice President of Americas for Transport, Treatment & Dewatering (excludes Godwin, Grindex and Dewatering USA). At Xylem, Mr. Vesey is responsible for all commercial operations in these businesses, including sales, marketing and services in North and South America, as well as its businesses in Australia and New Zealand. He is also responsible for all marketing activities, customer excellence and organic growth initiatives at Xylem. Mr. Vesey joined Xylem in 2008 as Director of Strategy & Business Development. In Nov 2009, Mr. Vesey was named Director, Commercial Excellence, where he led the development of the company's commercial operating system along with new sales and marketing competencies. Prior to joining the Xylem, Mr. Vesey was with General Electric Company for ten years in a number of commercial positions of increasing responsibility, including Vice President of Access GE (a commercial consulting role), Global Product Manager (GE Water), Global Product Manager for Lexan Sheet, Industry Leader and Regional Sales Leader (GE Plastics). Mr. Vesey earned a Bachelor of Science degree in Chemical Engineering from Lehigh University and a Master's degree in Business Administration from Boston University.
Xylem NPS
Xylem's Net Promoter Score (NPS) is a 3 with 44% Promoters, 15% Passives, and 41% Detractors. Net Promoter Score tracks whether Xylem's customers would recommend using the product based on a scale of -100 to 100.
Xylem Overall NPS
| 44% | Promoters |
|---|---|
| 15% | Passives |
| 41% | Detractors |
Xylem NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 1 | May 2024 | 1 |
Jun 2024 2 | Jun 2024 | 2 |
Sep 2024 1 | Sep 2024 | 1 |
Oct 2024 3 | Oct 2024 | 3 |
Nov 2024 4 | Nov 2024 | 4 |
Dec 2024 3 | Dec 2024 | 3 |
Jan 2025 5 | Jan 2025 | 5 |
Feb 2025 4 | Feb 2025 | 4 |
Mar 2025 4 | Mar 2025 | 4 |
Apr 2025 6 | Apr 2025 | 6 |
Jul 2025 4 | Jul 2025 | 4 |
Sep 2025 4 | Sep 2025 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xylem NPS by Gender
Female customers rated Xylem's NPS 31 points higher than Male customers.
Male
3
Xylem's NPS was rated 3 by Male customers on Comparably.
41%
Promoters
21%
Passives
38%
Detractors
Female
34
Xylem's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Xylem NPS by Ethnicity
Xylem's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -12 | Caucasian | -12 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black 25 | African American/Black | 25 |
Asian or Pacific Islander -20 | Asian or Pacific Islander | -20 |
Other 0 | Other | 0 |
Xylem NPS by Age
Xylem's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Xylem NPS by Usage
Xylem's NPS was rated the highest by customers who have used Xylem's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -40 | Over 10 Years | -40 |
Xylem Customer Reviews
Out of the 2 Xylem customer reviews 2 were positive and 0 were constructive. Xylem customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Xylem Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Xylem users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Xylem Customer Loyalty Score by Gender
Female customers rated Xylem's Customer Loyalty score 19% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Xylem.
Male
81%
Yes
Female
100%
Yes
Xylem Customer Loyalty Score by Ethnicity
Xylem's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Xylem.
80
out of 100
Caucasian
100
out of 100
Hispanic or Latino
78
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
100
out of 100
Other
Xylem Customer Loyalty Score by Age
Xylem's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Xylem.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
36-40 55% | 36-40 | 55% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
Xylem Customer Loyalty Score by Usage
Xylem's Customer Loyalty score was rated the highest by customers who have used Xylem's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Xylem Customer Loyalty Score by Industry
Xylem's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Xylem Product Quality
3.5/5
Xylem has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Xylem's overall Product Quality score rated by its users and customers.
Xylem Product Information
Xylem’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Xylem's product the highest. Reviewers from the Tech industry rated Xylem the lowest at 3.8.
- Website
- https://www.xylem.com/en-us
- Company Size
- 10,000+ Employees
Industry
Mechanical, Civil or Industrial Engineering
Quick Insights into Xylem Product Quality
Xylem's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used Xylem's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Xylem's Product Quality.
Ranked Xylem Product Quality the Highest
Ranked Xylem Product Quality the Lowest
Xylem Product Quality Score by Gender
Male customers rated Xylem's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Xylem.
Male
3.6/5
Female
3.5/5
Xylem Product Quality Score by Ethnicity
Xylem's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Xylem.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.5 | Other | 3.5 |
Xylem Product Quality Score by Age
Xylem's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Xylem.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
36-40 3.7 | 36-40 | 3.7 |
46-50 4.4 | 46-50 | 4.4 |
51-55 3.6 | 51-55 | 3.6 |
Xylem Product Quality Score by Usage
Xylem's Product Quality score was rated the highest by customers who have used Xylem's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Xylem Product Quality Score by Industry
Xylem's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Xylem Pricing
Xylem ROI & Value For Money
3.4/5
Xylem has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Xylem's overall ROI score rated by its users and customers.
Xylem Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from Xylem.
Quick Insights into Xylem ROI
Xylem's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used Xylem's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Xylem's ROI score.
Ranked Xylem ROI the Highest
Ranked Xylem ROI the Lowest
Xylem ROI Score by Gender
Female customers rated Xylem's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Xylem.
Male
3.1/5
Female
3.5/5
Xylem ROI Score by Ethnicity
Xylem's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Xylem.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3 | Other | 3 |
Xylem ROI Score by Age
Xylem's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Xylem.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
36-40 2.7 | 36-40 | 2.7 |
46-50 3.6 | 46-50 | 3.6 |
51-55 3.6 | 51-55 | 3.6 |
Xylem ROI Score by Usage
Xylem's ROI score was rated the highest by customers who have used Xylem's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Xylem ROI Score by Industry
Xylem's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Xylem Customer Satisfaction (CSAT)
Xylem Customer Satisfaction (CSAT) Score
59 / 100
Xylem has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
28%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
10%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Xylem Customer Satisfaction
Xylem's Customer Satisfaction score was rated highest by customers who have used Xylem's products/services for 2 to 5 Years, and rated lowest by customers who have used Xylem's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Xylem's Customer Satisfaction.
Ranked Xylem Customer Satisfaction the Highest
Ranked Xylem Customer Satisfaction the Lowest
Xylem Customer Satisfaction Score by Gender
Xylem's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Xylem.
50 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 11% | |
Very Dissatisfied | 22% |
Xylem Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Xylem's Customer Satisfaction (CSAT) score was rated 26% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Xylem.
26 / 100
Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
25%
Very Dissatisfied
36%
CSAT according to African American/Black
Xylem's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Xylem.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Xylem's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Xylem.
80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
Xylem Customer Satisfaction Score by Age
Xylem's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Xylem.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 51-55 | 40% |
Xylem Customer Satisfaction Score by Usage
Xylem's Customer Satisfaction score was rated the highest by customers who have used Xylem's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Xylem Customer Satisfaction Score by Industry
Xylem's Customer Satisfaction score was rated 60 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Xylem Customer Satisfaction Score by Industry",
"text": "Xylem's Customer Satisfaction score was rated 60 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Xylem's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
}
]
}Xylem Customer Service
3.6/5
Xylem has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Xylem's overall Customer Service score rated by its users and customers.
About Xylem's Customer Service
Address
1 International Drive, Rye Brook, Rye, NY 10573
Website
https://www.xylem.com/en-us
Phone Number
914-323-5700
Xylem's Social Links
Quick Insights into Xylem Customer Service
Xylem's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used Xylem's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Xylem's Customer Service score.
Ranked Xylem Customer Service the Highest
Ranked Xylem Customer Service the Lowest
Xylem Customer Service Score by Gender
Female customers rated Xylem's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Xylem.
Male
3.4/5
Female
3.5/5
Xylem Customer Service Score by Ethnicity
Xylem's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Xylem.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.1 | Other | 3.1 |
Xylem Customer Service Score by Age
Xylem's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Xylem.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
36-40 3.2 | 36-40 | 3.2 |
46-50 3.7 | 46-50 | 3.7 |
51-55 3.6 | 51-55 | 3.6 |
Xylem Customer Service Score by Usage
Xylem's Customer Service score was rated the highest by customers who have used Xylem's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Xylem Customer Service Score by Industry
Xylem's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Xylem as an Employer
3.8/5
Xylem has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Xylem scored a 3 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Xylem would recommend the brand to a friend. ENPS measures how likely Xylem employees would recommend working at Xylem to a friend.
Net Promoter Score
3
NPS Score
| 44% | Promoters |
|---|---|
| 15% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 45% | Promoters |
|---|---|
| 21% | Passive |
| 34% | Detractors |
