-51
NPS
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Clean Earth
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About Clean Earth's Brand
Clean Earth is one of the largest processors of contaminated soil, dredge sediments, hazardous and non-hazardous soils on the East Coast. Among its major competitors, Clean Earth is ranked in 2nd place for NPS while Clean Harbors is 1st, and ACT Environmental Services is 3rd.
Brand at a Glance
42%
Customer Loyalty
3.5/5
Product Quality
2.9/5
Pricing
2.7/5
Customer Service
Clean Earth Ranking
- #2 / 3 of its competitors
Clean Earth NPS
Clean Earth's Net Promoter Score (NPS) is a -51 with 12% Promoters, 25% Passives, and 63% Detractors. Net Promoter Score tracks whether Clean Earth's customers would recommend using the product based on a scale of -100 to 100.
Clean Earth Overall NPS
| 12% | Promoters |
|---|---|
| 25% | Passives |
| 63% | Detractors |
Clean Earth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Oct 2021 -100 | Oct 2021 | -100 |
Jan 2022 -66 | Jan 2022 | -66 |
Jun 2022 -50 | Jun 2022 | -50 |
Apr 2023 -60 | Apr 2023 | -60 |
Feb 2024 -66 | Feb 2024 | -66 |
Sep 2024 -71 | Sep 2024 | -71 |
Nov 2024 -50 | Nov 2024 | -50 |
How Other Brands Compare
Clean Earth is ranked second for NPS among its competitors. Clean Harbors and ACT Environmental Services come in first and third.
Clean Earth |  Clean Harbors |  ACT Environmental Services | |
| Global Ranking | #- | #600 | #- |
| NPS | -51 | -2 | - |
| Valuation Updated every 24 hours for public companies | - | $7.50B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clean Earth NPS vs. Competitors
Compared to its competitors, Clean Earth's NPS is rated right below Clean Harbors.
| COMPANY | NPS Score | |
|---|---|---|
| ACT Environmental Services | N/A |
| Clean Harbors | -2 |
| Clean Earth | -51 |
Clean Earth Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Clean Earth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clean Earth Customer Loyalty vs. Competitors
Compared to its competitors, Clean Earth's Customer Loyalty score is rated right above ACT Environmental Services, and is preceded by Clean Harbors.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Clean Harbors | 81% |
| Clean Earth | 42% |
| ACT Environmental Services | N/A |
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Clean Earth Product Quality
3.5/5
Clean Earth has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Clean Earth Product Information
Clean Earth’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Energy
Clean Earth Product Quality vs. Competitors
Compared to its competitors, Clean Earth's Product Quality score is rated right above ACT Environmental Services, and is preceded by Clean Harbors.
| COMPANY | Product Quality Score | |
|---|---|---|
| Clean Harbors | 3.6/5 |
| Clean Earth | 3.5/5 |
| ACT Environmental Services | N/A |
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Clean Earth Pricing
Clean Earth ROI & Value For Money
2.9/5
Clean Earth has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Clean Earth Pricing vs. Competitors
Compared to its competitors, Clean Earth's ROI score is rated right above ACT Environmental Services, and is preceded by Clean Harbors.
| COMPANY | Pricing Score | |
|---|---|---|
| Clean Harbors | 3.4/5 |
| Clean Earth | 2.9/5 |
| ACT Environmental Services | N/A |
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Clean Earth Customer Satisfaction (CSAT)
Clean Earth Customer Satisfaction (CSAT) Score
83 / 100
Clean Earth has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clean Earth Customer Satisfaction vs. Competitors
Compared to its competitors, Clean Earth's Customer Satisfaction score is rated right above Clean Harbors.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Clean Earth | 83% |
| Clean Harbors | 60% |
| ACT Environmental Services | 0% |
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Clean Earth Customer Service
2.7/5
Clean Earth has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Clean Earth's Customer Service
Address
Hatboro, PA
Website
http://www.cleanearthinc.com/
Phone Number
2157341400
Clean Earth Customer Service vs. Competitors
Compared to its competitors, Clean Earth's Customer Service score is rated right above ACT Environmental Services, and is preceded by Clean Harbors.
| COMPANY | Customer Service Score | |
|---|---|---|
| Clean Harbors | 3.4/5 |
| Clean Earth | 2.7/5 |
| ACT Environmental Services | N/A |
Unlock Clean Earth Customer Service vs. Competitors Data
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Clean Earth as an Employer
2.6/5
Clean Earth has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Clean Earth scored a -51 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of Clean Earth would recommend the brand to a friend. ENPS measures how likely Clean Earth employees would recommend working at Clean Earth to a friend.
Net Promoter Score
-51
NPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 23% | Promoters |
|---|---|
| 10% | Passive |
| 67% | Detractors |
