-17
NPS
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Bechtel Group
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About Bechtel Group's Brand
Bechtel Group is a construction and engineering company. Among its major competitors, Bechtel Group is ranked in 6th place for NPS while Amec Foster Wheeler is 1st, and KBR is 2nd.
Brand at a Glance
54%
Customer Loyalty
2.9/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Bechtel Group Ranking
- #4 / 4 of its competitors
Bechtel Group NPS
Bechtel Group's Net Promoter Score (NPS) is a -17 with 25% Promoters, 33% Passives, and 42% Detractors. Net Promoter Score tracks whether Bechtel Group's customers would recommend using the product based on a scale of -100 to 100.
Bechtel Group Overall NPS
| 25% | Promoters |
|---|---|
| 33% | Passives |
| 42% | Detractors |
Bechtel Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Jan 2023 20 | Jan 2023 | 20 |
Oct 2023 17 | Oct 2023 | 17 |
Dec 2023 -1 | Dec 2023 | -1 |
Apr 2024 0 | Apr 2024 | 0 |
Sep 2024 -11 | Sep 2024 | -11 |
Oct 2024 -20 | Oct 2024 | -20 |
Nov 2024 -27 | Nov 2024 | -27 |
Aug 2025 -16 | Aug 2025 | -16 |
How Other Brands Compare
Bechtel Group is ranked #4 for NPS among its competitors. AECOM and Jacobs come in first and second, with Fluor Corporation coming in at third.
Bechtel Group |  Jacobs |  AECOM |  Fluor Corporation | |
| Global Ranking | #- | #301 | #630 | #937 |
| NPS | -17 | 11 | 12 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $11.44B | $9.51B | $4.24B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bechtel Group NPS vs. Competitors
Compared to its competitors, Bechtel Group's NPS is rated right below Fluor Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | Amec Foster Wheeler | 100 |
 | KBR | 25 |
| AECOM | 12 |
| Jacobs | 11 |
| Fluor Corporation | 10 |
| Bechtel Group | -17 |
Bechtel Group Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Bechtel Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bechtel Group Customer Loyalty vs. Competitors
Compared to its competitors, Bechtel Group's Customer Loyalty score is rated right below AECOM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amec Foster Wheeler | 100% |
| Fluor Corporation | 77% |
| KBR | 74% |
| Jacobs | 69% |
| AECOM | 68% |
| Bechtel Group | 54% |
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Bechtel Group Product Quality
2.9/5
Bechtel Group has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Bechtel Group Product Information
Bechtel Group’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- www.bechtel.com
- Company Size
- 10,000+ Employees
Industry
Real Estate
Tech
Bechtel Group Product Quality vs. Competitors
Compared to its competitors, Bechtel Group's Product Quality score is rated right below Jacobs.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amec Foster Wheeler | 5/5 |
| KBR | 3.8/5 |
| Fluor Corporation | 3.8/5 |
| AECOM | 3.8/5 |
| Jacobs | 3.8/5 |
| Bechtel Group | 2.9/5 |
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Bechtel Group Pricing
Bechtel Group ROI & Value For Money
3.6/5
Bechtel Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Bechtel Group Pricing vs. Competitors
Compared to its competitors, Bechtel Group's ROI score is rated right below Fluor Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Amec Foster Wheeler | 5/5 |
| AECOM | 3.7/5 |
| Jacobs | 3.7/5 |
| KBR | 3.6/5 |
| Fluor Corporation | 3.6/5 |
| Bechtel Group | 3.6/5 |
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Bechtel Group Customer Satisfaction (CSAT)
Bechtel Group Customer Satisfaction (CSAT) Score
44 / 100
Bechtel Group has an overall Customer Satisfaction score of 44 rated by its users and customers.
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Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
22%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bechtel Group Customer Satisfaction vs. Competitors
Compared to its competitors, Bechtel Group's Customer Satisfaction score is rated right below AECOM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amec Foster Wheeler | 100% |
| Fluor Corporation | 76% |
| KBR | 75% |
| Jacobs | 72% |
| AECOM | 65% |
| Bechtel Group | 44% |
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Bechtel Group Customer Service
3.5/5
Bechtel Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Bechtel Group's Customer Service
Address
San Francisco, CA
Website
www.bechtel.com
Bechtel Group Customer Service vs. Competitors
Compared to its competitors, Bechtel Group's Customer Service score is rated right below KBR.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amec Foster Wheeler | 5/5 |
| Jacobs | 3.9/5 |
| AECOM | 3.8/5 |
| Fluor Corporation | 3.8/5 |
| KBR | 3.7/5 |
| Bechtel Group | 3.5/5 |
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Bechtel Group as an Employer
3.7/5
Bechtel Group has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Bechtel Group scored a -17 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Bechtel Group would recommend the brand to a friend. ENPS measures how likely Bechtel Group employees would recommend working at Bechtel Group to a friend.
Net Promoter Score
-17
NPS Score
| 25% | Promoters |
|---|---|
| 33% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 47% | Promoters |
|---|---|
| 6% | Passive |
| 47% | Detractors |
