36
NPS
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BWX Technologies, Inc.
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About BWX Technologies, Inc. Brand
Among its major competitors, BWX Technologies, Inc. is ranked in 2nd place for NPS while McDermott is 1st, and Lockheed Martin is 3rd.Their current market cap is $5.58B
Brand at a Glance
78%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
BWX Technologies, Inc. Ranking
- #1 / 4 of its competitors
BWX Technologies, Inc. NPS
BWX Technologies, Inc.'s Net Promoter Score (NPS) is a 36 with 50% Promoters, 36% Passives, and 14% Detractors. Net Promoter Score tracks whether BWX Technologies, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
BWX Technologies, Inc. Overall NPS
| 50% | Promoters |
|---|---|
| 36% | Passives |
| 14% | Detractors |
BWX Technologies, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 50 | Mar 2022 | 50 |
Jun 2022 67 | Jun 2022 | 67 |
Jul 2022 43 | Jul 2022 | 43 |
Dec 2022 37 | Dec 2022 | 37 |
Aug 2023 33 | Aug 2023 | 33 |
Dec 2023 40 | Dec 2023 | 40 |
Mar 2024 42 | Mar 2024 | 42 |
Apr 2024 37 | Apr 2024 | 37 |
Jul 2024 36 | Jul 2024 | 36 |
How Other Brands Compare
BWX Technologies, Inc. is ranked first for NPS among its competitors. Lockheed Martin and AECOM come in second and third, with Honeywell coming in at #4. Among those competitors, it is the lowest valued company behind Honeywell.
BWX Technologies, Inc. |  Honeywell |  Lockheed Martin |  AECOM | |
| Global Ranking | #- | #179 | #418 | #630 |
| NPS | 36 | 9 | 30 | 12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Very Positive | Neutral |
| Valuation Updated every 24 hours for public companies | $5.58B | $141.58B | $116.46B | $9.51B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BWX Technologies, Inc. NPS by Gender
BWX Technologies, Inc.'s NPS was rated 40 by Male customers on Comparably.
Male
40
BWX Technologies, Inc.'s NPS was rated 40 by Male customers on Comparably.
40%
Promoters
60%
Passives
0%
Detractors
Female
N/A
BWX Technologies, Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
BWX Technologies, Inc. NPS by Ethnicity
BWX Technologies, Inc.'s NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
BWX Technologies, Inc. NPS by Usage
BWX Technologies, Inc.'s NPS was rated 33 points by customers who have used BWX Technologies, Inc.'s products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 33 | Over 10 Years | 33 |
BWX Technologies, Inc. NPS vs. Competitors
Compared to its competitors, BWX Technologies, Inc.'s NPS is rated right above Lockheed Martin, and is preceded by McDermott.
BWX Technologies, Inc. Customer Reviews
Out of the 2 BWX Technologies, Inc. customer reviews 2 were positive and 0 were constructive. BWX Technologies, Inc. customer reviews reflect that all customers have a favorable experience using the products/services of the company.
BWX Technologies, Inc. Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of BWX Technologies, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BWX Technologies, Inc. Customer Loyalty Score by Gender
BWX Technologies, Inc.'s Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
BWX Technologies, Inc. Customer Loyalty Score by Ethnicity
BWX Technologies, Inc.'s Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
BWX Technologies, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, BWX Technologies, Inc.'s Customer Loyalty score is rated right above Fluor Corporation, and is preceded by Lockheed Martin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Cameco Corporation | 100% |
 | The Babcock & Wilcox Company | 100% |
| Lockheed Martin | 79% |
| BWX Technologies, Inc. | 78% |
 | Fluor Corporation | 77% |
 | McDermott | 76% |
| Honeywell | 73% |
| AECOM | 68% |
 | Bechtel Enterprises Holdings | N/A |
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BWX Technologies, Inc. Product Quality
3.9/5
BWX Technologies, Inc. has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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BWX Technologies, Inc. Product Information
BWX Technologies, Inc.’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.bwxt.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Government & Legal
Hardware and Devices
Quick Insights into BWX Technologies, Inc. Product Quality
BWX Technologies, Inc.'s Product Quality score was rated highest by Caucasian customers.
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Ranked BWX Technologies, Inc. Product Quality the Highest
BWX Technologies, Inc. Product Quality Score by Gender
BWX Technologies, Inc.'s Product Quality score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
BWX Technologies, Inc. Product Quality Score by Ethnicity
BWX Technologies, Inc.'s Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of BWX Technologies, Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
BWX Technologies, Inc. Product Quality Score by Usage
BWX Technologies, Inc.'s Product Quality score was rated 4.3 stars by customers who have used BWX Technologies, Inc.'s products/services for Over 10 Years.
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BWX Technologies, Inc. Product Quality vs. Competitors
Compared to its competitors, BWX Technologies, Inc.'s Product Quality score is rated right above Fluor Corporation, and is preceded by Lockheed Martin.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lockheed Martin | 3.9/5 |
| BWX Technologies, Inc. | 3.9/5 |
| Fluor Corporation | 3.8/5 |
| McDermott | 3.8/5 |
| AECOM | 3.8/5 |
| Cameco Corporation | 3.7/5 |
| Honeywell | 3.6/5 |
| The Babcock & Wilcox Company | 2.5/5 |
| Bechtel Enterprises Holdings | N/A |
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BWX Technologies, Inc. Pricing
BWX Technologies, Inc. ROI & Value For Money
3.9/5
BWX Technologies, Inc. has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into BWX Technologies, Inc. ROI
BWX Technologies, Inc.'s ROI score was rated highest by Caucasian customers.
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Ranked BWX Technologies, Inc. ROI the Highest
BWX Technologies, Inc. ROI Score by Gender
BWX Technologies, Inc.'s ROI score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
BWX Technologies, Inc. ROI Score by Ethnicity
BWX Technologies, Inc.'s ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BWX Technologies, Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
BWX Technologies, Inc. Pricing vs. Competitors
Compared to its competitors, BWX Technologies, Inc.'s ROI score is rated right above McDermott, and is preceded by Lockheed Martin.
| COMPANY | Pricing Score | |
|---|---|---|
| Cameco Corporation | 4.2/5 |
| The Babcock & Wilcox Company | 4.2/5 |
| Lockheed Martin | 4/5 |
| BWX Technologies, Inc. | 3.9/5 |
| McDermott | 3.8/5 |
| AECOM | 3.7/5 |
| Fluor Corporation | 3.6/5 |
| Honeywell | 3.5/5 |
| Bechtel Enterprises Holdings | N/A |
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BWX Technologies, Inc. Customer Satisfaction (CSAT)
BWX Technologies, Inc. Customer Satisfaction (CSAT) Score
78 / 100
BWX Technologies, Inc. has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
45%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BWX Technologies, Inc. Customer Satisfaction
BWX Technologies, Inc.'s Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked BWX Technologies, Inc. Customer Satisfaction the Highest
BWX Technologies, Inc. Customer Satisfaction Score by Gender
BWX Technologies, Inc.'s Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
BWX Technologies, Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BWX Technologies, Inc. Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
BWX Technologies, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, BWX Technologies, Inc.'s Customer Satisfaction score is rated right above Fluor Corporation, and is preceded by Cameco Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cameco Corporation | 100% |
| BWX Technologies, Inc. | 77% |
| Fluor Corporation | 76% |
| Lockheed Martin | 72% |
| AECOM | 65% |
| Honeywell | 64% |
| McDermott | 60% |
| The Babcock & Wilcox Company | 50% |
| Bechtel Enterprises Holdings | 0% |
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BWX Technologies, Inc. Customer Service
4/5
BWX Technologies, Inc. has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About BWX Technologies, Inc.'s Customer Service
Website
http://www.bwxt.com
Quick Insights into BWX Technologies, Inc. Customer Service
BWX Technologies, Inc.'s Customer Service score was rated highest by Caucasian customers.
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Ranked BWX Technologies, Inc. Customer Service the Highest
BWX Technologies, Inc. Customer Service Score by Gender
BWX Technologies, Inc.'s Customer Service score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
BWX Technologies, Inc. Customer Service Score by Ethnicity
BWX Technologies, Inc.'s Customer Service score was rated 4.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BWX Technologies, Inc..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
BWX Technologies, Inc. Customer Service vs. Competitors
Compared to its competitors, BWX Technologies, Inc.'s Customer Service score is rated right above Lockheed Martin, and is preceded by The Babcock & Wilcox Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cameco Corporation | 4.5/5 |
| The Babcock & Wilcox Company | 4.2/5 |
| BWX Technologies, Inc. | 4/5 |
| Lockheed Martin | 3.9/5 |
| AECOM | 3.8/5 |
| Fluor Corporation | 3.8/5 |
| McDermott | 3.8/5 |
| Honeywell | 3.5/5 |
| Bechtel Enterprises Holdings | N/A |
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BWX Technologies, Inc. as an Employer
3.0/5
BWX Technologies, Inc. has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
BWX Technologies, Inc. scored a 36 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of BWX Technologies, Inc. would recommend the brand to a friend. ENPS measures how likely BWX Technologies, Inc. employees would recommend working at BWX Technologies, Inc. to a friend.
Net Promoter Score
36
NPS Score
| 50% | Promoters |
|---|---|
| 36% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 25% | Promoters |
|---|---|
| 28% | Passive |
| 47% | Detractors |
