49
NPS
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McDermott
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About McDermott's Brand
"McDermott provides engineering, procurement, construction and installation services for upstream field development." Among its major competitors, McDermott is ranked in 3rd place for NPS while Subsea 7 is 1st, and Saipem is 2nd.Their current market cap is $127.86M
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
McDermott Ranking
- #1 / 4 of its competitors
McDermott NPS
McDermott's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether McDermott's customers would recommend using the product based on a scale of -100 to 100.
McDermott Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
McDermott NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Mar 2023 33 | Mar 2023 | 33 |
Jul 2023 50 | Jul 2023 | 50 |
Jan 2024 60 | Jan 2024 | 60 |
Mar 2024 49 | Mar 2024 | 49 |
How Other Brands Compare
McDermott is ranked first for NPS among its competitors. Saudi Aramco and KBR come in second and third, with Technip coming in at #4. Among those competitors, it is the most valued company behind KBR.
McDermott |  Saudi Aramco |  KBR |  Technip | |
| Global Ranking | #- | #712 | #- | #- |
| NPS | 49 | 32 | 25 | 6 |
| Valuation Updated every 24 hours for public companies | $127.86M | - | $5.24B | $3.27B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
McDermott Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of McDermott users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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McDermott Customer Loyalty vs. Competitors
Compared to its competitors, McDermott's Customer Loyalty score is rated right above KBR, and is preceded by Saipem.
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McDermott Product Quality
3.8/5
McDermott has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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McDermott Product Information
McDermott’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.mcdermott.com/
- Company Size
- 10,000+ Employees
Industry
Energy
McDermott Product Quality vs. Competitors
Compared to its competitors, McDermott's Product Quality score is rated right above Subsea 7, and is preceded by Technip.
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McDermott Pricing
McDermott ROI & Value For Money
3.8/5
McDermott has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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McDermott Pricing vs. Competitors
Compared to its competitors, McDermott's ROI score is rated right above KBR, and is preceded by Saudi Aramco.
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McDermott Customer Satisfaction (CSAT)
McDermott Customer Satisfaction (CSAT) Score
60 / 100
McDermott has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
McDermott Customer Satisfaction vs. Competitors
Compared to its competitors, McDermott's Customer Satisfaction score is rated right below Subsea 7.
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McDermott Customer Service
3.8/5
McDermott has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About McDermott's Customer Service
Address
Houston, TX United States of America
Website
http://www.mcdermott.com/
McDermott Customer Service vs. Competitors
Compared to its competitors, McDermott's Customer Service score is rated right above Saipem, and is preceded by Saudi Aramco.
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McDermott as an Employer
Consumer vs. Employees
McDermott scored a 49 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of McDermott would recommend the brand to a friend. ENPS measures how likely McDermott employees would recommend working at McDermott to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 50% | Promoters |
|---|---|
| 15% | Passive |
| 35% | Detractors |
