83
NPS
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Subsea 7
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About Subsea 7 Brand
Subsea 7 is a global leader in seabed-to-surface engineering and construction services. Among its major competitors, Subsea 7 is ranked in 1st place for NPS while Saipem is 2nd, and Whiting-Turner is 3rd.Their current market cap is $3.10B
Brand at a Glance
65%
Customer Loyalty
3.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Subsea 7 Ranking
- #1 / 4 of its competitors
Subsea 7 NPS
Subsea 7's Net Promoter Score (NPS) is a 83 with 83% Promoters, 17% Passives, and 0% Detractors. Net Promoter Score tracks whether Subsea 7's customers would recommend using the product based on a scale of -100 to 100.
Subsea 7 Overall NPS
| 83% | Promoters |
|---|---|
| 17% | Passives |
| 0% | Detractors |
Subsea 7 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
Feb 2024 66 | Feb 2024 | 66 |
Jul 2024 75 | Jul 2024 | 75 |
Aug 2024 80 | Aug 2024 | 80 |
Aug 2025 83 | Aug 2025 | 83 |
How Other Brands Compare
Subsea 7 is ranked first for NPS among its competitors. Saipem and Whiting-Turner come in second and third, with Technip coming in at #4. Among those competitors, it is the most valued company behind Technip.
Subsea 7 |  Whiting-Turner |  Technip |  Saipem | |
| Global Ranking | #- | #867 | #- | #- |
| NPS | 83 | 48 | 6 | 60 |
| Valuation Updated every 24 hours for public companies | $3.10B | - | $3.27B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Subsea 7 NPS vs. Competitors
Compared to its competitors, Subsea 7's NPS is rated right above Saipem.
| COMPANY | NPS Score | |
|---|---|---|
| Subsea 7 | 83 |
| Saipem | 60 |
| Whiting-Turner | 48 |
| Technip | 6 |
 | Aker Solutions | -100 |
Subsea 7 Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Subsea 7 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Subsea 7 Customer Loyalty vs. Competitors
Compared to its competitors, Subsea 7's Customer Loyalty score is rated right below Technip.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Aker Solutions | 100% |
| Saipem | 83% |
| Whiting-Turner | 81% |
| Technip | 67% |
| Subsea 7 | 65% |
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Subsea 7 Product Quality
3.2/5
Subsea 7 has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Subsea 7 Product Information
Subsea 7’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Subsea 7 Product Quality vs. Competitors
Compared to its competitors, Subsea 7's Product Quality score is rated right above Saipem, and is preceded by Technip.
| COMPANY | Product Quality Score | |
|---|---|---|
| Aker Solutions | 5/5 |
| Whiting-Turner | 4/5 |
| Technip | 3.8/5 |
| Subsea 7 | 3.2/5 |
| Saipem | 3/5 |
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Subsea 7 Pricing
Subsea 7 ROI & Value For Money
4.2/5
Subsea 7 has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Subsea 7 Pricing vs. Competitors
Compared to its competitors, Subsea 7's ROI score is rated right above Whiting-Turner.
| COMPANY | Pricing Score | |
|---|---|---|
| Subsea 7 | 4.2/5 |
| Whiting-Turner | 4/5 |
| Technip | 3.5/5 |
| Saipem | 3.2/5 |
| Aker Solutions | 3/5 |
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Subsea 7 Customer Satisfaction (CSAT)
Subsea 7 Customer Satisfaction (CSAT) Score
60 / 100
Subsea 7 has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Subsea 7 Customer Satisfaction vs. Competitors
Compared to its competitors, Subsea 7's Customer Satisfaction score is rated right above Aker Solutions, and is preceded by Technip.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Whiting-Turner | 78% |
| Saipem | 67% |
| Technip | 65% |
| Subsea 7 | 60% |
| Aker Solutions | 0% |
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Subsea 7 Customer Service
4.2/5
Subsea 7 has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Subsea 7's Customer Service
Address
London, MN United States of America
Website
http://www.subsea7.com/en/index.html
Subsea 7 Customer Service vs. Competitors
Compared to its competitors, Subsea 7's Customer Service score is rated right above Saipem, and is preceded by Whiting-Turner.
| COMPANY | Customer Service Score | |
|---|---|---|
| Whiting-Turner | 4.3/5 |
| Subsea 7 | 4.2/5 |
| Saipem | 3.7/5 |
| Technip | 3.3/5 |
| Aker Solutions | 3/5 |
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Subsea 7 as an Employer
2.5/5
Subsea 7 has a 2.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Subsea 7 scored a 83 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Subsea 7 would recommend the brand to a friend. ENPS measures how likely Subsea 7 employees would recommend working at Subsea 7 to a friend.
Net Promoter Score
83
NPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 31% | Promoters |
|---|---|
| 31% | Passive |
| 38% | Detractors |
