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NPS
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NICE Ltd
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About NICE Ltd's Brand
NICE Systems provides intent-based solutions that capture and analyze client interactions and transactions for businesses. Among its major competitors, NICE Ltd is ranked in 5th place for NPS while NICE Actimize is 1st, and Qualtrics is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
NICE Ltd CMO
NICE Ltd Ranking
- #4 / 4 of its competitors
NICE Ltd NPS
NICE Ltd's Net Promoter Score (NPS) is a 0 with 41% Promoters, 18% Passives, and 41% Detractors. Net Promoter Score tracks whether NICE Ltd's customers would recommend using the product based on a scale of -100 to 100.
NICE Ltd Overall NPS
| 41% | Promoters |
|---|---|
| 18% | Passives |
| 41% | Detractors |
NICE Ltd NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 4 | Nov 2023 | 4 |
Dec 2023 3 | Dec 2023 | 3 |
Jan 2024 -1 | Jan 2024 | -1 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 2 | Apr 2024 | 2 |
May 2024 5 | May 2024 | 5 |
Jun 2024 6 | Jun 2024 | 6 |
Nov 2024 8 | Nov 2024 | 8 |
Aug 2025 5 | Aug 2025 | 5 |
Sep 2025 3 | Sep 2025 | 3 |
Oct 2025 0 | Oct 2025 | 0 |
How Other Brands Compare
NICE Ltd is ranked #4 for NPS among its competitors. NICE Actimize and Qualtrics come in first and second, with Medallia coming in at third.
NICE Ltd |  Qualtrics |  NICE Actimize |  Medallia | |
| Global Ranking | #- | #274 | #- | #- |
| NPS | 0 | 37 | 72 | 18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $3.58B | $13.72B | $6.77B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NICE Ltd NPS by Gender
Male customers rated NICE Ltd's NPS 25 points higher than Female customers.
Male
25
NICE Ltd's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
0
NICE Ltd's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
NICE Ltd NPS by Ethnicity
NICE Ltd's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
NICE Ltd NPS by Age
NICE Ltd's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
NICE Ltd NPS by Usage
NICE Ltd's NPS was rated the highest by customers who have used NICE Ltd's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
NICE Ltd NPS vs. Competitors
Compared to its competitors, NICE Ltd's NPS is rated right below Medallia.
| COMPANY | NPS Score | |
|---|---|---|
| NICE Actimize | 72 |
| Qualtrics | 37 |
 | Verint | 31 |
| Medallia | 18 |
| NICE Ltd | 0 |
NICE Ltd Customer Reviews
Out of the 2 NICE Ltd customer reviews 2 were positive and 0 were constructive. NICE Ltd customer reviews reflect that all customers have a favorable experience using the products/services of the company.
NICE Ltd Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of NICE Ltd users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NICE Ltd Customer Loyalty Score by Gender
Female customers rated NICE Ltd's Customer Loyalty score 12% higher than Male customers.
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Male
66%
Yes
Female
78%
Yes
NICE Ltd Customer Loyalty Score by Ethnicity
NICE Ltd's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
NICE Ltd Customer Loyalty Score by Age
NICE Ltd's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 46% | 18-25 | 46% |
36-40 70% | 36-40 | 70% |
NICE Ltd Customer Loyalty Score by Usage
NICE Ltd's Customer Loyalty score was rated the highest by customers who have used NICE Ltd's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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NICE Ltd Customer Loyalty Score by Industry
NICE Ltd's Customer Loyalty score was rated 70% by Tech industry customers.
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NICE Ltd Customer Loyalty vs. Competitors
Compared to its competitors, NICE Ltd's Customer Loyalty score is rated right above Verint, and is preceded by NICE Actimize.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Qualtrics | 83% |
| Medallia | 78% |
| NICE Actimize | 73% |
| NICE Ltd | 68% |
| Verint | 66% |
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NICE Ltd Product Quality
3.4/5
NICE Ltd has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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NICE Ltd Product Information
NICE Ltd’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated NICE Ltd's product the highest.
- Website
- http://www.nice.com
- Company Size
- 1,001-5,000 Employees
Industry
Enterprise
SaaS
Quick Insights into NICE Ltd Product Quality
NICE Ltd's Product Quality score was rated highest by customers who have used NICE Ltd's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked NICE Ltd Product Quality the Highest
Ranked NICE Ltd Product Quality the Lowest
NICE Ltd Product Quality Score by Gender
Female customers rated NICE Ltd's Product Quality score 0.2 stars higher than Male customers.
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Male
3.5/5
Female
3.7/5
NICE Ltd Product Quality Score by Ethnicity
NICE Ltd's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
NICE Ltd Product Quality Score by Age
NICE Ltd's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
36-40 3.8 | 36-40 | 3.8 |
NICE Ltd Product Quality Score by Usage
NICE Ltd's Product Quality score was rated the highest by customers who have used NICE Ltd's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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NICE Ltd Product Quality Score by Industry
NICE Ltd's Product Quality score was rated 3.8 stars by Tech industry customers.
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NICE Ltd Product Quality vs. Competitors
Compared to its competitors, NICE Ltd's Product Quality score is rated right above NICE Actimize, and is preceded by Medallia.
| COMPANY | Product Quality Score | |
|---|---|---|
| Qualtrics | 4.1/5 |
| Verint | 4.1/5 |
| Medallia | 4/5 |
| NICE Ltd | 3.4/5 |
| NICE Actimize | 3.3/5 |
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NICE Ltd Pricing
NICE Ltd ROI & Value For Money
3.1/5
NICE Ltd has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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NICE Ltd Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into NICE Ltd ROI
NICE Ltd's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked NICE Ltd ROI the Highest
Ranked NICE Ltd ROI the Lowest
NICE Ltd ROI Score by Gender
Female customers rated NICE Ltd's ROI score 0.8 stars higher than Male customers.
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Male
3.3/5
Female
4.1/5
NICE Ltd ROI Score by Ethnicity
NICE Ltd's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
NICE Ltd ROI Score by Age
NICE Ltd's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
36-40 3.5 | 36-40 | 3.5 |
NICE Ltd ROI Score by Usage
NICE Ltd's ROI score was rated the highest by customers who have used NICE Ltd's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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NICE Ltd ROI Score by Industry
NICE Ltd's ROI score was rated 3.9 stars by Tech industry customers.
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NICE Ltd Pricing vs. Competitors
Compared to its competitors, NICE Ltd's ROI score is rated right below Medallia.
| COMPANY | Pricing Score | |
|---|---|---|
| Qualtrics | 3.9/5 |
| Verint | 3.7/5 |
| NICE Actimize | 3.4/5 |
| Medallia | 3.4/5 |
| NICE Ltd | 3.1/5 |
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NICE Ltd Customer Satisfaction (CSAT)
NICE Ltd Customer Satisfaction (CSAT) Score
56 / 100
NICE Ltd has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
36%
Satisfied
20%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NICE Ltd Customer Satisfaction
NICE Ltd's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Male customers.
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Ranked NICE Ltd Customer Satisfaction the Highest
Ranked NICE Ltd Customer Satisfaction the Lowest
NICE Ltd Customer Satisfaction Score by Gender
NICE Ltd's Customer Satisfaction score was rated 67 by both Female and Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
NICE Ltd Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NICE Ltd's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
NICE Ltd Customer Satisfaction Score by Age
NICE Ltd's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 36-40 | 100% |
NICE Ltd Customer Satisfaction Score by Usage
NICE Ltd's Customer Satisfaction score was rated 50 points by customers who have used NICE Ltd's products/services for Less than 1 Year.
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NICE Ltd Customer Satisfaction Score by Industry
NICE Ltd's Customer Satisfaction score was rated 60 points by Tech industry customers.
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}NICE Ltd Customer Satisfaction vs. Competitors
Compared to its competitors, NICE Ltd's Customer Satisfaction score is rated right below NICE Actimize.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Medallia | 84% |
| Verint | 72% |
| Qualtrics | 68% |
| NICE Actimize | 65% |
| NICE Ltd | 56% |
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NICE Ltd Customer Service
3.2/5
NICE Ltd has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About NICE Ltd's Customer Service
Address
Denver, CO Israel
Website
http://www.nice.com
Phone Number
+972 9-775-3777
Quick Insights into NICE Ltd Customer Service
NICE Ltd's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked NICE Ltd Customer Service the Highest
Ranked NICE Ltd Customer Service the Lowest
NICE Ltd Customer Service Score by Gender
Female customers rated NICE Ltd's Customer Service score 1 stars higher than Male customers.
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Male
3.4/5
Female
4.4/5
NICE Ltd Customer Service Score by Ethnicity
NICE Ltd's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
NICE Ltd Customer Service Score by Age
NICE Ltd's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
36-40 4 | 36-40 | 4 |
NICE Ltd Customer Service Score by Usage
NICE Ltd's Customer Service score was rated the highest by customers who have used NICE Ltd's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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NICE Ltd Customer Service Score by Industry
NICE Ltd's Customer Service score was rated 3.9 stars by Tech industry customers.
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NICE Ltd Customer Service vs. Competitors
Compared to its competitors, NICE Ltd's Customer Service score is rated right below NICE Actimize.
| COMPANY | Customer Service Score | |
|---|---|---|
| Qualtrics | 4/5 |
| Verint | 3.6/5 |
| Medallia | 3.5/5 |
| NICE Actimize | 3.4/5 |
| NICE Ltd | 3.2/5 |
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NICE Ltd as an Employer
2.9/5
NICE Ltd has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
NICE Ltd scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of NICE Ltd would recommend the brand to a friend. ENPS measures how likely NICE Ltd employees would recommend working at NICE Ltd to a friend.
Net Promoter Score
0
NPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 31% | Promoters |
|---|---|
| 13% | Passive |
| 56% | Detractors |
