72
NPS
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NICE Actimize
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About NICE Actimize's Brand
NICE Actimize, the industry’s largest and broadest provider of financial crime, anti-money laundering, enterprise fraud and compliance solutions is the leader in Autonomous Financial Crime Management. NICE Actimize drives the Autonomous journey with ActOne for investigation and case management, as well as X-Sight, a cloud-based Financial Crime Risk Management Platform-as-a-Service. Among its major competitors, NICE Actimize is ranked in 1st place for NPS while BAE Systems is 2nd, and LexisNexis Legal & Professional is 3rd.Their current market cap is $13.72B
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
NICE Actimize Ranking
- #1 / 4 of its competitors
NICE Actimize NPS
NICE Actimize's Net Promoter Score (NPS) is a 72 with 82% Promoters, 8% Passives, and 10% Detractors. Net Promoter Score tracks whether NICE Actimize's customers would recommend using the product based on a scale of -100 to 100.
NICE Actimize Overall NPS
| 82% | Promoters |
|---|---|
| 8% | Passives |
| 10% | Detractors |
NICE Actimize NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 88 | Aug 2022 | 88 |
Mar 2023 85 | Mar 2023 | 85 |
Jun 2023 81 | Jun 2023 | 81 |
Jul 2023 81 | Jul 2023 | 81 |
Sep 2023 79 | Sep 2023 | 79 |
Oct 2023 76 | Oct 2023 | 76 |
Nov 2023 76 | Nov 2023 | 76 |
Apr 2024 75 | Apr 2024 | 75 |
Nov 2024 73 | Nov 2024 | 73 |
Jan 2025 72 | Jan 2025 | 72 |
May 2025 74 | May 2025 | 74 |
Oct 2025 72 | Oct 2025 | 72 |
How Other Brands Compare
NICE Actimize is ranked first for NPS among its competitors. BAE Systems and LexisNexis Legal & Professional come in second and third, with Fiserv coming in at #4. Among those competitors, it is the lowest valued company behind BAE Systems.
NICE Actimize |  Fiserv |  BAE Systems |  LexisNexis Legal & Professional | |
| Global Ranking | #- | #319 | #540 | #- |
| NPS | 72 | -12 | 17 | 3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $13.72B | $74.66B | $126.78B | $48.59B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NICE Actimize NPS by Gender
NICE Actimize's NPS was rated 40 by Male customers on Comparably.
Male
40
NICE Actimize's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
NICE Actimize's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
NICE Actimize NPS by Ethnicity
NICE Actimize's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
NICE Actimize NPS by Usage
NICE Actimize's NPS was rated 34 points by customers who have used NICE Actimize's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
NICE Actimize NPS vs. Competitors
Compared to its competitors, NICE Actimize's NPS is rated right above BAE Systems.
| COMPANY | NPS Score | |
|---|---|---|
| NICE Actimize | 72 |
| BAE Systems | 17 |
| LexisNexis Legal & Professional | 3 |
 | NICE Ltd | 0 |
| Fiserv | -12 |
NICE Actimize Customer Reviews
Out of the 2 NICE Actimize customer reviews 2 were positive and 0 were constructive. NICE Actimize customer reviews reflect that all customers have a favorable experience using the products/services of the company.
NICE Actimize Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of NICE Actimize users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NICE Actimize Customer Loyalty Score by Gender
NICE Actimize's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
NICE Actimize Customer Loyalty Score by Ethnicity
NICE Actimize's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NICE Actimize.
100
out of 100
Other
NICE Actimize Customer Loyalty Score by Usage
NICE Actimize's Customer Loyalty score was rated 100% by customers who have used NICE Actimize's products/services for 2 to 5 Years.
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NICE Actimize Customer Loyalty Score by Industry
NICE Actimize's Customer Loyalty score was rated 70% by Banking and Financial Services industry customers.
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NICE Actimize Customer Loyalty vs. Competitors
Compared to its competitors, NICE Actimize's Customer Loyalty score is rated right above BAE Systems, and is preceded by Fiserv.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fiserv | 76% |
| NICE Actimize | 73% |
| BAE Systems | 72% |
| LexisNexis Legal & Professional | 72% |
| NICE Ltd | 68% |
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NICE Actimize Product Quality
3.3/5
NICE Actimize has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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NICE Actimize Product Information
NICE Actimize serves markets in the United States, Asia, Europe, Canada, and United Kingdom. NICE Actimize offers products for medium and large sized businesses.
NICE Actimize’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated NICE Actimize's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Languages Supported
English
Product Type
Financial Fraud Detection Software
Governance, Risk & Compliance (GRC) Software
Financial Reporting Software
Anti-Money Laundering Software
Quick Insights into NICE Actimize Product Quality
NICE Actimize's Product Quality score was rated highest by customers who have used NICE Actimize's products/services for 2 to 5 Years.
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Ranked NICE Actimize Product Quality the Highest
NICE Actimize Product Quality Score by Gender
NICE Actimize's Product Quality score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
NICE Actimize Product Quality Score by Ethnicity
NICE Actimize's Product Quality score was rated 4.3 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
NICE Actimize Product Quality Score by Usage
NICE Actimize's Product Quality score was rated 4.6 stars by customers who have used NICE Actimize's products/services for 2 to 5 Years.
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NICE Actimize Product Quality Score by Industry
NICE Actimize's Product Quality score was rated 4.5 stars by Banking and Financial Services industry customers.
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NICE Actimize Product Quality vs. Competitors
Compared to its competitors, NICE Actimize's Product Quality score is rated right above Fiserv, and is preceded by LexisNexis Legal & Professional.
| COMPANY | Product Quality Score | |
|---|---|---|
| BAE Systems | 3.8/5 |
| NICE Ltd | 3.4/5 |
| LexisNexis Legal & Professional | 3.3/5 |
| NICE Actimize | 3.3/5 |
| Fiserv | 3.3/5 |
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NICE Actimize Pricing
NICE Actimize ROI & Value For Money
3.4/5
NICE Actimize has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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NICE Actimize Pricing Plans
NICE Actimize has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Who Uses NICE Actimize?
Medium Businesses
Large Enterprises
Quick Insights into NICE Actimize ROI
NICE Actimize's ROI score was rated highest by customers who have used NICE Actimize's products/services for 2 to 5 Years.
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Ranked NICE Actimize ROI the Highest
NICE Actimize ROI Score by Gender
NICE Actimize's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
NICE Actimize ROI Score by Ethnicity
NICE Actimize's ROI score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NICE Actimize.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
NICE Actimize ROI Score by Usage
NICE Actimize's ROI score was rated 4.5 stars by customers who have used NICE Actimize's products/services for 2 to 5 Years.
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NICE Actimize ROI Score by Industry
NICE Actimize's ROI score was rated 3.7 stars by Banking and Financial Services industry customers.
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NICE Actimize Pricing vs. Competitors
Compared to its competitors, NICE Actimize's ROI score is rated right above NICE Ltd, and is preceded by BAE Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| BAE Systems | 3.7/5 |
| NICE Actimize | 3.4/5 |
| NICE Ltd | 3.1/5 |
| LexisNexis Legal & Professional | 3.1/5 |
| Fiserv | 2.9/5 |
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NICE Actimize Customer Satisfaction (CSAT)
NICE Actimize Customer Satisfaction (CSAT) Score
65 / 100
NICE Actimize has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
44%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NICE Actimize Customer Satisfaction
NICE Actimize's Customer Satisfaction score was rated highest by customers who have used NICE Actimize's products/services for 2 to 5 Years.
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Ranked NICE Actimize Customer Satisfaction the Highest
NICE Actimize Customer Satisfaction Score by Gender
NICE Actimize's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
NICE Actimize Customer Satisfaction Score by Ethnicity
CSAT according to Other
NICE Actimize's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
NICE Actimize Customer Satisfaction Score by Usage
NICE Actimize's Customer Satisfaction score was rated 100 points by customers who have used NICE Actimize's products/services for 2 to 5 Years.
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NICE Actimize Customer Satisfaction Score by Industry
NICE Actimize's Customer Satisfaction score was rated 100 points by Banking and Financial Services industry customers.
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}NICE Actimize Customer Satisfaction vs. Competitors
Compared to its competitors, NICE Actimize's Customer Satisfaction score is rated right above NICE Ltd, and is preceded by LexisNexis Legal & Professional.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BAE Systems | 72% |
| LexisNexis Legal & Professional | 69% |
| NICE Actimize | 65% |
| NICE Ltd | 56% |
| Fiserv | 48% |
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NICE Actimize Customer Service
3.4/5
NICE Actimize has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About NICE Actimize's Customer Service
Address
221 River St, Hoboken, NJ 07030
Website
https://www.niceactimize.com/
NICE Actimize's Social Links
Quick Insights into NICE Actimize Customer Service
NICE Actimize's Customer Service score was rated highest by customers who have used NICE Actimize's products/services for 2 to 5 Years.
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Ranked NICE Actimize Customer Service the Highest
NICE Actimize Customer Service Score by Gender
NICE Actimize's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
NICE Actimize Customer Service Score by Ethnicity
NICE Actimize's Customer Service score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NICE Actimize.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
NICE Actimize Customer Service Score by Usage
NICE Actimize's Customer Service score was rated 4.5 stars by customers who have used NICE Actimize's products/services for 2 to 5 Years.
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NICE Actimize Customer Service Score by Industry
NICE Actimize's Customer Service score was rated 3.8 stars by Banking and Financial Services industry customers.
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NICE Actimize Customer Service vs. Competitors
Compared to its competitors, NICE Actimize's Customer Service score is rated right above NICE Ltd, and is preceded by BAE Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| BAE Systems | 3.7/5 |
| NICE Actimize | 3.4/5 |
| NICE Ltd | 3.2/5 |
| Fiserv | 3.1/5 |
| LexisNexis Legal & Professional | 3/5 |
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NICE Actimize as an Employer
4.3/5
NICE Actimize has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NICE Actimize scored a 72 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of NICE Actimize would recommend the brand to a friend. ENPS measures how likely NICE Actimize employees would recommend working at NICE Actimize to a friend.
Net Promoter Score
72
NPS Score
| 82% | Promoters |
|---|---|
| 8% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 52% | Promoters |
|---|---|
| 15% | Passive |
| 33% | Detractors |
