3
NPS
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LexisNexis Legal & Professional
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About LexisNexis Legal & Professional's Brand
LexisNexis Legal & Professional is a global leader in private, secure, authoritative, legal AI workflow solutions that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better, and grow their practices. We assist corporations in better understanding their markets, monitoring their brands and competition, and mitigating business risk. We collaborate with universities to educate students, and we support nation-building with governments and courts by making laws accessible and strengthening legal infrastructures. We partner with leading global associations and customers to collect evidence against war criminals and provide tools to combat human trafficking. Mission: Our mission and purpose is to advance the rule of law around the world. Among its major competitors, LexisNexis Legal & Professional is ranked in 5th place for NPS while TCS (Tata Consultancy Services) is 1st, and Wolters Kluwer is 2nd. Overall, LexisNexis Legal & Professional has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $48.59B
Brand at a Glance
72%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
LexisNexis Legal & Professional Ranking
- #4 / 4 of its competitors
LexisNexis Legal & Professional NPS
LexisNexis Legal & Professional's Net Promoter Score (NPS) is a 3 with 41% Promoters, 21% Passives, and 38% Detractors. Net Promoter Score tracks whether LexisNexis Legal & Professional's customers would recommend using the product based on a scale of -100 to 100.
LexisNexis Legal & Professional Overall NPS
| 41% | Promoters |
|---|---|
| 21% | Passives |
| 38% | Detractors |
LexisNexis Legal & Professional NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 17 | Jun 2022 | 17 |
Jan 2023 22 | Jan 2023 | 22 |
Feb 2023 6 | Feb 2023 | 6 |
Mar 2023 5 | Mar 2023 | 5 |
Jul 2023 6 | Jul 2023 | 6 |
Sep 2023 11 | Sep 2023 | 11 |
Oct 2023 16 | Oct 2023 | 16 |
Feb 2024 15 | Feb 2024 | 15 |
Apr 2024 18 | Apr 2024 | 18 |
Sep 2024 13 | Sep 2024 | 13 |
Jun 2025 8 | Jun 2025 | 8 |
Aug 2025 3 | Aug 2025 | 3 |
How Other Brands Compare
LexisNexis Legal & Professional is ranked #4 for NPS among its competitors. Wolters Kluwer and Thomson Reuters come in first and second, with Korn Ferry coming in at third. Among those competitors, it is the most valued company.
LexisNexis Legal & Professional |  Thomson Reuters |  Korn Ferry |  Wolters Kluwer | |
| Global Ranking | #- | #227 | #547 | #658 |
| NPS | 3 | 7 | 6 | 22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $48.59B | $40.72B | $3.05B | $18.93B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LexisNexis Legal & Professional NPS by Gender
Male customers rated LexisNexis Legal & Professional's NPS 17 points higher than Female customers.
Male
17
LexisNexis Legal & Professional's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
0
LexisNexis Legal & Professional's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
LexisNexis Legal & Professional NPS by Ethnicity
LexisNexis Legal & Professional's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
LexisNexis Legal & Professional NPS by Age
LexisNexis Legal & Professional's NPS was rated 34 points by customers ages 46-50 on Comparably.
LexisNexis Legal & Professional NPS by Usage
LexisNexis Legal & Professional's NPS was rated the highest by customers who have used LexisNexis Legal & Professional's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Over 10 Years -34 | Over 10 Years | -34 |
LexisNexis Legal & Professional NPS vs. Competitors
Compared to its competitors, LexisNexis Legal & Professional's NPS is rated right above Clifford Chance, and is preceded by Korn Ferry.
LexisNexis Legal & Professional Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of LexisNexis Legal & Professional users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LexisNexis Legal & Professional Customer Loyalty Score by Gender
Male customers rated LexisNexis Legal & Professional's Customer Loyalty score 15% higher than Female customers.
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Male
70%
Yes
Female
55%
Yes
LexisNexis Legal & Professional Customer Loyalty Score by Ethnicity
LexisNexis Legal & Professional's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LexisNexis Legal & Professional.
82
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
LexisNexis Legal & Professional Customer Loyalty Score by Age
LexisNexis Legal & Professional's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LexisNexis Legal & Professional.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
LexisNexis Legal & Professional Customer Loyalty Score by Usage
LexisNexis Legal & Professional's Customer Loyalty score was rated the highest by customers who have used LexisNexis Legal & Professional's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LexisNexis Legal & Professional Customer Loyalty Score by Industry
LexisNexis Legal & Professional's Customer Loyalty score was rated the highest by Legal industry customers, and the lowest by Tech industry customers.
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LexisNexis Legal & Professional Customer Loyalty vs. Competitors
Compared to its competitors, LexisNexis Legal & Professional's Customer Loyalty score is rated right above Korn Ferry, and is preceded by Thomson Reuters.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wolters Kluwer | 84% |
 | TCS (Tata Consultancy Services) | 83% |
| Thomson Reuters | 80% |
| LexisNexis Legal & Professional | 72% |
| Korn Ferry | 69% |
 | Clifford Chance | 59% |
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LexisNexis Legal & Professional Product Quality
3.3/5
LexisNexis Legal & Professional has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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LexisNexis Legal & Professional Product Information
LexisNexis Legal & Professional’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Legal industry rated LexisNexis Legal & Professional's product the highest. Reviewers from the Tech industry rated LexisNexis Legal & Professional the lowest at 3.1.
- Website
- https://www.lexisnexis.com
- Company Size
- 10,000+ Employees
Industry
Information Services
Tech
AI, Big Data and Analytics
Government & Legal
Quick Insights into LexisNexis Legal & Professional Product Quality
LexisNexis Legal & Professional's Product Quality score was rated highest by customers who have used LexisNexis Legal & Professional's products/services for 2 to 5 Years, and rated lowest by customers who have used LexisNexis Legal & Professional's products/services for Less than 1 Year.
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Ranked LexisNexis Legal & Professional Product Quality the Highest
Ranked LexisNexis Legal & Professional Product Quality the Lowest
LexisNexis Legal & Professional Product Quality Score by Gender
Female customers rated LexisNexis Legal & Professional's Product Quality score 0.2 stars higher than Male customers.
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Male
3.3/5
Female
3.5/5
LexisNexis Legal & Professional Product Quality Score by Ethnicity
LexisNexis Legal & Professional's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LexisNexis Legal & Professional.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
LexisNexis Legal & Professional Product Quality Score by Age
LexisNexis Legal & Professional's Product Quality score was rated 4.1 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.1 | 46-50 | 4.1 |
LexisNexis Legal & Professional Product Quality Score by Usage
LexisNexis Legal & Professional's Product Quality score was rated the highest by customers who have used LexisNexis Legal & Professional's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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LexisNexis Legal & Professional Product Quality Score by Industry
LexisNexis Legal & Professional's Product Quality score was rated the highest by Legal industry customers, and the lowest by Tech industry customers.
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LexisNexis Legal & Professional Product Quality vs. Competitors
Compared to its competitors, LexisNexis Legal & Professional's Product Quality score is rated right above Clifford Chance, and is preceded by Korn Ferry.
| COMPANY | Product Quality Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 3.8/5 |
| Wolters Kluwer | 3.7/5 |
| Thomson Reuters | 3.7/5 |
| Korn Ferry | 3.5/5 |
| LexisNexis Legal & Professional | 3.3/5 |
| Clifford Chance | 3.2/5 |
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LexisNexis Legal & Professional Pricing
LexisNexis Legal & Professional ROI & Value For Money
3.1/5
LexisNexis Legal & Professional has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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LexisNexis Legal & Professional Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Legal industry. The users from the Tech industry think that they had the lowest ROI from LexisNexis Legal & Professional.
Quick Insights into LexisNexis Legal & Professional ROI
LexisNexis Legal & Professional's ROI score was rated highest by customers who have used LexisNexis Legal & Professional's products/services for 2 to 5 Years, and rated lowest by customers who have used LexisNexis Legal & Professional's products/services for Less than 1 Year.
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Ranked LexisNexis Legal & Professional ROI the Highest
Ranked LexisNexis Legal & Professional ROI the Lowest
LexisNexis Legal & Professional ROI Score by Gender
Female customers rated LexisNexis Legal & Professional's ROI score 0.2 stars higher than Male customers.
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Male
3.1/5
Female
3.3/5
LexisNexis Legal & Professional ROI Score by Ethnicity
LexisNexis Legal & Professional's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LexisNexis Legal & Professional.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
LexisNexis Legal & Professional ROI Score by Age
LexisNexis Legal & Professional's ROI score was rated 3.1 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.1 | 46-50 | 3.1 |
LexisNexis Legal & Professional ROI Score by Usage
LexisNexis Legal & Professional's ROI score was rated the highest by customers who have used LexisNexis Legal & Professional's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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LexisNexis Legal & Professional ROI Score by Industry
LexisNexis Legal & Professional's ROI score was rated the highest by Legal industry customers, and the lowest by Tech industry customers.
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LexisNexis Legal & Professional Pricing vs. Competitors
Compared to its competitors, LexisNexis Legal & Professional's ROI score is rated right below Korn Ferry.
| COMPANY | Pricing Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 3.8/5 |
| Clifford Chance | 3.8/5 |
| Wolters Kluwer | 3.7/5 |
| Thomson Reuters | 3.6/5 |
| Korn Ferry | 3.3/5 |
| LexisNexis Legal & Professional | 3.1/5 |
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LexisNexis Legal & Professional Customer Satisfaction (CSAT)
LexisNexis Legal & Professional Customer Satisfaction (CSAT) Score
69 / 100
LexisNexis Legal & Professional has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LexisNexis Legal & Professional Customer Satisfaction
LexisNexis Legal & Professional's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked LexisNexis Legal & Professional Customer Satisfaction the Highest
Ranked LexisNexis Legal & Professional Customer Satisfaction the Lowest
LexisNexis Legal & Professional Customer Satisfaction Score by Gender
Male customers rated LexisNexis Legal & Professional's Customer Satisfaction score 15 points higher than Female customers.
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75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
LexisNexis Legal & Professional Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LexisNexis Legal & Professional's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Asian or Pacific Islander
LexisNexis Legal & Professional's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
LexisNexis Legal & Professional Customer Satisfaction Score by Age
LexisNexis Legal & Professional's Customer Satisfaction score was rated 67 points by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 67% |
LexisNexis Legal & Professional Customer Satisfaction Score by Usage
LexisNexis Legal & Professional's Customer Satisfaction score was rated the highest by customers who have used LexisNexis Legal & Professional's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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LexisNexis Legal & Professional Customer Satisfaction Score by Industry
LexisNexis Legal & Professional's Customer Satisfaction score was rated 80 points by Legal industry customers.
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"title": "LexisNexis Legal & Professional Customer Satisfaction Score by Industry",
"text": "LexisNexis Legal & Professional's Customer Satisfaction score was rated 80 points by Legal industry customers.",
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{
"label": "Legal",
"groupId": 529,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "LexisNexis Legal & Professional's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "max",
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}LexisNexis Legal & Professional Customer Satisfaction vs. Competitors
Compared to its competitors, LexisNexis Legal & Professional's Customer Satisfaction score is rated right above Thomson Reuters, and is preceded by TCS (Tata Consultancy Services).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 75% |
| LexisNexis Legal & Professional | 69% |
| Thomson Reuters | 68% |
| Korn Ferry | 67% |
| Wolters Kluwer | 64% |
| Clifford Chance | 50% |
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LexisNexis Legal & Professional Customer Service
3/5
LexisNexis Legal & Professional has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About LexisNexis Legal & Professional's Customer Service
Address
230 Park Avenue, New York City, NY 10169
Website
https://www.lexisnexis.com
Phone Number
800-869-0751
LexisNexis Legal & Professional's Social Links
Quick Insights into LexisNexis Legal & Professional Customer Service
LexisNexis Legal & Professional's Customer Service score was rated highest by customers who have used LexisNexis Legal & Professional's products/services for 2 to 5 Years, and rated lowest by customers who have used LexisNexis Legal & Professional's products/services for Less than 1 Year.
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Ranked LexisNexis Legal & Professional Customer Service the Highest
Ranked LexisNexis Legal & Professional Customer Service the Lowest
LexisNexis Legal & Professional Customer Service Score by Gender
Female customers rated LexisNexis Legal & Professional's Customer Service score 0.4 stars higher than Male customers.
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Male
3/5
Female
3.4/5
LexisNexis Legal & Professional Customer Service Score by Ethnicity
LexisNexis Legal & Professional's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LexisNexis Legal & Professional.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
LexisNexis Legal & Professional Customer Service Score by Age
LexisNexis Legal & Professional's Customer Service score was rated 3.6 stars by customers ages 46-50 on Comparably.
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0
20
40
60
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| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.6 | 46-50 | 3.6 |
LexisNexis Legal & Professional Customer Service Score by Usage
LexisNexis Legal & Professional's Customer Service score was rated the highest by customers who have used LexisNexis Legal & Professional's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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LexisNexis Legal & Professional Customer Service Score by Industry
LexisNexis Legal & Professional's Customer Service score was rated the highest by Legal industry customers, and the lowest by Tech industry customers.
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LexisNexis Legal & Professional Customer Service vs. Competitors
Compared to its competitors, LexisNexis Legal & Professional's Customer Service score is rated right below Korn Ferry.
| COMPANY | Customer Service Score | |
|---|---|---|
| TCS (Tata Consultancy Services) | 3.9/5 |
| Wolters Kluwer | 3.6/5 |
| Clifford Chance | 3.6/5 |
| Thomson Reuters | 3.5/5 |
| Korn Ferry | 3.4/5 |
| LexisNexis Legal & Professional | 3/5 |
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LexisNexis Legal & Professional as an Employer
4.7/5
LexisNexis Legal & Professional has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
CEO of LexisNexis Legal & Professional
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
LexisNexis Legal & Professional scored a 3 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of LexisNexis Legal & Professional would recommend the brand to a friend. ENPS measures how likely LexisNexis Legal & Professional employees would recommend working at LexisNexis Legal & Professional to a friend.
Net Promoter Score
3
NPS Score
| 41% | Promoters |
|---|---|
| 21% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 63% | Promoters |
|---|---|
| 24% | Passive |
| 13% | Detractors |
