iManage NPS & Customer Reviews

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iManage

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About iManage's Brand

iManage transforms how professionals in legal, accounting and financial services get work done by combining artificial intelligence, security and risk mitigation with market leading document and email management. Among its major competitors, iManage is ranked in 2nd place for NPS while NetDocuments is 1st, and Dropbox is 3rd.

Brand at a Glance

91%

Customer Loyalty

4.1/5

Product Quality

4/5

Pricing

4/5

Customer Service

iManage Ranking

^#2 / 4 of its competitors

iManage NPS

iManage's Net Promoter Score (NPS) is a 34 with 63% Promoters, 8% Passives, and 29% Detractors. Net Promoter Score tracks whether iManage's customers would recommend using the product based on a scale of -100 to 100.

iManage Overall NPS

NPS

63%	Promoters
8%	Passives
29%	Detractors

iManage NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2022 -15	Jun 2022	-15
Jul 2022 0	Jul 2022	0
Aug 2022 11	Aug 2022	11
Sep 2022 20	Sep 2022	20
Oct 2022 27	Oct 2022	27
Feb 2023 33	Feb 2023	33
Jun 2023 44	Jun 2023	44
Jul 2023 37	Jul 2023	37
Nov 2023 30	Nov 2023	30
Mar 2024 28	Mar 2024	28
Jun 2024 29	Jun 2024	29
Nov 2025 33	Nov 2025	33

How Other Brands Compare

iManage is ranked second for NPS among its competitors. NetDocuments and Dropbox come in first and third, with OpenText coming in at #4.

	iManage	Dropbox	OpenText	NetDocuments
Global Ranking	#-	#314	#352	#-
NPS	34	21	8	50
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$7.41B	$10.36B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

iManage NPS by Gender

Female customers rated iManage's NPS 50 points higher than Male customers.

Male

iManage's NPS was rated 50 by Male customers on Comparably.

75%

Promoters

Passives

25%

Detractors

Female

100

iManage's NPS was rated 100 by Female customers on Comparably.

100%

Promoters

Passives

Detractors

iManage NPS by Ethnicity

iManage's NPS was rated 100 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 100	Caucasian	100

iManage NPS by Usage

iManage's NPS was rated 34 points by customers who have used iManage's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 34	Less than 1 Year	34

iManage NPS vs. Competitors

Compared to its competitors, iManage's NPS is rated right above Dropbox, and is preceded by NetDocuments.

COMPANY		NPS Score
	NetDocuments	50
	iManage	34
	Dropbox	21
	OpenText	8

iManage Customer Reviews

Out of the 2 iManage customer reviews 2 were positive and 0 were constructive. iManage customer reviews reflect that all customers have a favorable experience using the products/services of the company.

iManage Customer Loyalty

91%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

91% of iManage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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91%

iManage Customer Loyalty Score by Gender

iManage's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.

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Male

100%

Yes

Female

100%

Yes

iManage Customer Loyalty Score by Ethnicity

iManage's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

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100

out of 100

Caucasian

iManage Customer Loyalty Score by Usage

iManage's Customer Loyalty score was rated 100% by customers who have used iManage's products/services for Less than 1 Year.

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Less than 1 Year	100%

iManage Customer Loyalty Score by Industry

iManage's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

iManage Customer Loyalty vs. Competitors

Compared to its competitors, iManage's Customer Loyalty score is rated right above NetDocuments.

COMPANY		Customer Loyalty Score
	iManage	91%
	NetDocuments	83%
	Dropbox	74%
	OpenText	74%

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iManage Product Quality

4.1/5

iManage has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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iManage Product Information

iManage’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated iManage's product the highest.

Website: https://imanage.com/

Company Size: 501-1,000 Employees

Industry

Tech

SaaS

Quick Insights into iManage Product Quality

iManage's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked iManage Product Quality the Highest

Female	5
Caucasian	4.7
Tech	4.4

Ranked iManage Product Quality the Lowest

Male	4.1

iManage Product Quality Score by Gender

Female customers rated iManage's Product Quality score 0.9 stars higher than Male customers.

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Male

4.1/5

Female

5/5

iManage Product Quality Score by Ethnicity

iManage's Product Quality score was rated 4.7 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.7	Caucasian	4.7

iManage Product Quality Score by Usage

iManage's Product Quality score was rated 4.1 stars by customers who have used iManage's products/services for Less than 1 Year.

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Less than 1 Year	4.1

iManage Product Quality Score by Industry

iManage's Product Quality score was rated 4.4 stars by Tech industry customers.

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Tech	4.4

iManage Product Quality vs. Competitors

Compared to its competitors, iManage's Product Quality score is rated right above NetDocuments.

COMPANY		Product Quality Score
	iManage	4.1/5
	NetDocuments	3.9/5
	Dropbox	3.8/5
	OpenText	3.3/5

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iManage Pricing

iManage ROI & Value For Money

4/5

iManage has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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iManage Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into iManage ROI

iManage's ROI score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked iManage ROI the Highest

Female	4.9
Caucasian	4.7
Tech	4.2

Ranked iManage ROI the Lowest

Male	4.2

iManage ROI Score by Gender

Female customers rated iManage's ROI score 0.7 stars higher than Male customers.

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Male

4.2/5

Female

4.9/5

iManage ROI Score by Ethnicity

iManage's ROI score was rated 4.7 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.7	Caucasian	4.7

iManage ROI Score by Usage

iManage's ROI score was rated 4.1 stars by customers who have used iManage's products/services for Less than 1 Year.

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Less than 1 Year	4.1

iManage ROI Score by Industry

iManage's ROI score was rated 4.2 stars by Tech industry customers.

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Tech	4.2

iManage Pricing vs. Competitors

Compared to its competitors, iManage's ROI score is rated right above Dropbox, and is preceded by NetDocuments.

COMPANY		Pricing Score
	NetDocuments	4/5
	iManage	4/5
	Dropbox	3.8/5
	OpenText	3.5/5

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iManage Customer Satisfaction (CSAT)

iManage Customer Satisfaction (CSAT) Score

78 / 100

iManage has an overall Customer Satisfaction score of 78 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	72%
Satisfied	6%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	5%
Very Dissatisfied	6%

Very Satisfied

72%

Satisfied

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into iManage Customer Satisfaction

iManage's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.

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Ranked iManage Customer Satisfaction the Highest

Caucasian	100%
Female	100%
Less than 1 Year	67%

Ranked iManage Customer Satisfaction the Lowest

Male	75%

iManage Customer Satisfaction Score by Gender

Female customers rated iManage's Customer Satisfaction score 25 points higher than Male customers.

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75 / 100

Male

	Very Satisfied	75%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	25%

100 / 100

Female

	Very Satisfied	100%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

iManage Customer Satisfaction Score by Ethnicity

Caucasian
100%

CSAT according to Caucasian

iManage's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

iManage Customer Satisfaction Score by Usage

iManage's Customer Satisfaction score was rated 67 points by customers who have used iManage's products/services for Less than 1 Year.

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Less than 1 Year	67

iManage Customer Satisfaction Score by Industry

iManage's Customer Satisfaction score was rated 67 points by Tech industry customers.

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	"title": "iManage Customer Satisfaction Score by Industry",
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			"label": "Tech",
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			"text": "iManage's Customer Satisfaction score is  rated by Tech customers on Comparably.",
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Tech	67

iManage Customer Satisfaction vs. Competitors

Compared to its competitors, iManage's Customer Satisfaction score is rated right above Dropbox, and is preceded by NetDocuments.

COMPANY		Customer Satisfaction (CSAT) Score
	NetDocuments	100%
	iManage	78%
	Dropbox	67%
	OpenText	60%

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iManage Customer Service

4/5

iManage has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About iManage's Customer Service

Address

71 S. Wacker Drive, Suite 400, Chicago, IL 60606

Website

https://imanage.com/

iManage's Social Links

Quick Insights into iManage Customer Service

iManage's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked iManage Customer Service the Highest

Female	4.9
Caucasian	4.7
Tech	3.7

Ranked iManage Customer Service the Lowest

Male	3.7

iManage Customer Service Score by Gender

Female customers rated iManage's Customer Service score 1.2 stars higher than Male customers.

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Male

3.7/5

Female

4.9/5

iManage Customer Service Score by Ethnicity

iManage's Customer Service score was rated 4.7 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.7	Caucasian	4.7

iManage Customer Service Score by Usage

iManage's Customer Service score was rated 3.5 stars by customers who have used iManage's products/services for Less than 1 Year.

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Less than 1 Year	3.5

iManage Customer Service Score by Industry

iManage's Customer Service score was rated 3.7 stars by Tech industry customers.

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Tech	3.7

iManage Customer Service vs. Competitors

Compared to its competitors, iManage's Customer Service score is rated right above Dropbox, and is preceded by NetDocuments.

COMPANY		Customer Service Score
	NetDocuments	4/5
	iManage	4/5
	Dropbox	3.6/5
	OpenText	3.6/5

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iManage as an Employer

4.6/5

iManage has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of iManage

Neil Araujo

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

iManage scored a 34 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of iManage would recommend the brand to a friend. ENPS measures how likely iManage employees would recommend working at iManage to a friend.

Net Promoter Score

NPS Score

63%	Promoters
8%	Passive
29%	Detractors

Employee Net Promoter Score

eNPS Score

51%	Promoters
30%	Passive
19%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail