50
NPS
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NetDocuments
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About NetDocuments' Brand
We help legal professionals do their best work providing a cloud-based content management and productivity platform for legal professionals.
Brand at a Glance
83%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
NetDocuments NPS
NetDocuments's Net Promoter Score (NPS) is a 50 with 71% Promoters, 8% Passives, and 21% Detractors. Net Promoter Score tracks whether NetDocuments's customers would recommend using the product based on a scale of -100 to 100.
NetDocuments Overall NPS
| 71% | Promoters |
|---|---|
| 8% | Passives |
| 21% | Detractors |
NetDocuments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 34 | Aug 2020 | 34 |
Jun 2023 37 | Jun 2023 | 37 |
Jan 2025 40 | Jan 2025 | 40 |
Feb 2025 42 | Feb 2025 | 42 |
Mar 2025 46 | Mar 2025 | 46 |
Oct 2025 47 | Oct 2025 | 47 |
Nov 2025 49 | Nov 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NetDocuments NPS by Usage
NetDocuments's NPS was rated the highest by customers who have used NetDocuments's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 25 | 2 to 5 Years | 25 |
5 to 10 Years 62 | 5 to 10 Years | 62 |
NetDocuments Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of NetDocuments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NetDocuments Product Quality
3.9/5
NetDocuments has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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NetDocuments Product Information
NetDocuments serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. NetDocuments supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
NetDocuments’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Legal industry rated NetDocuments's product the highest. Reviewers from the Real Estate industry rated NetDocuments the lowest at 3.
- Website
- http://www.netdocuments.com/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Government & Legal
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Product Type
Document Management Software
Legal Document Management Software
Web Collaboration Software
Portal Software
Email Management Software
Quick Insights into NetDocuments Product Quality
NetDocuments's Product Quality score was rated highest by customers from the Legal industry, and rated lowest by customers from the Real Estate industry.
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Ranked NetDocuments Product Quality the Highest
Ranked NetDocuments Product Quality the Lowest
NetDocuments Product Quality Score by Usage
NetDocuments's Product Quality score was rated the highest by customers who have used NetDocuments's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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NetDocuments Product Quality Score by Industry
NetDocuments's Product Quality score was rated the highest by Legal industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
NetDocuments Pricing
NetDocuments ROI & Value For Money
4/5
NetDocuments has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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NetDocuments Pricing Plans
NetDocuments has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Legal industry.
Who Uses NetDocuments?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into NetDocuments ROI
NetDocuments's ROI score was rated highest by customers from the Legal industry.
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Ranked NetDocuments ROI the Highest
NetDocuments ROI Score by Industry
NetDocuments's ROI score was rated 4.6 stars by Legal industry customers.
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NetDocuments Customer Satisfaction (CSAT)
NetDocuments Customer Satisfaction (CSAT) Score
100 / 100
NetDocuments has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NetDocuments Customer Service
4/5
NetDocuments has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About NetDocuments's Customer Service
Address
2500 W Executive Parkway, Suite 300, Lehi, UT 84043
Website
http://www.netdocuments.com/
Phone Number
(866) 638-3627
NetDocuments's Social Links
NetDocuments as an Employer
2.5/5
NetDocuments has a 2.5/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
NetDocuments scored a 50 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of NetDocuments would recommend the brand to a friend. ENPS measures how likely NetDocuments employees would recommend working at NetDocuments to a friend.
Net Promoter Score
50
NPS Score
| 71% | Promoters |
|---|---|
| 8% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-72
eNPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
