-4
NPS
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Brand Page
Relativity
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About Relativity's Brand
Relativity offers technology companies with marketing and brand engagement solutions to connect with B2B audiences.
Brand at a Glance
60%
Customer Loyalty
3.5/5
Product Quality
2.7/5
Pricing
3.1/5
Customer Service
Relativity CMO
Relativity NPS
Relativity's Net Promoter Score (NPS) is a -4 with 42% Promoters, 12% Passives, and 46% Detractors. Net Promoter Score tracks whether Relativity's customers would recommend using the product based on a scale of -100 to 100.
Relativity Overall NPS
| 42% | Promoters |
|---|---|
| 12% | Passives |
| 46% | Detractors |
Relativity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 4 | Aug 2020 | 4 |
Sep 2021 4 | Sep 2021 | 4 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2025 -8 | Feb 2025 | -8 |
Apr 2025 -4 | Apr 2025 | -4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Relativity NPS by Usage
Relativity's NPS was rated -46 points by customers who have used Relativity's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -46 | Less than 1 Year | -46 |
Relativity Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Relativity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Relativity Product Quality
3.5/5
Relativity has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Relativity's overall Product Quality score rated by its users and customers.
Relativity Product Information
Relativity serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, Latin America, Germany, Brazil, and Mexico. Relativity supports iOS and Web devices and offers products for small and medium sized businesses.
Relativity’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.relativity.com/
- Company Size
- 1-10 Employees
Industry
Tech
Fashion and Beauty
AdTech
Business Services
Small Business Services
Social
Languages Supported
English
Product Type
Legal Document Management Software
Electronic Discovery Software
Relativity Pricing
Relativity ROI & Value For Money
2.7/5
Relativity has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Relativity's overall ROI score rated by its users and customers.
Relativity Pricing Plans
Relativity has a pricing structure that accommodates small and medium businesses.
Who Uses Relativity?
Small Businesses
Medium Businesses
Relativity Customer Satisfaction (CSAT)
Relativity Customer Satisfaction (CSAT) Score
100 / 100
Relativity has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Relativity Customer Service
3.1/5
Relativity has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Relativity's overall Customer Service score rated by its users and customers.
About Relativity's Customer Service
Address
65 Rodney Lecours Dr, Chicago, IL
Website
https://www.relativity.com/
Phone Number
508 930 9647
Relativity as an Employer
3.2/5
Relativity has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Relativity scored a -4 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Relativity would recommend the brand to a friend. ENPS measures how likely Relativity employees would recommend working at Relativity to a friend.
Net Promoter Score
-4
NPS Score
| 42% | Promoters |
|---|---|
| 12% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 33% | Promoters |
|---|---|
| 27% | Passive |
| 40% | Detractors |
